7 of 7 Permanent IT Support Specialist Jobs in the North East

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and … Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between customers and the IT organization, and providing a first-contact resolution whenever possible. The successful candidate is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and … technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and … Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between customers and the IT organization, and providing a first-contact resolution whenever possible. The successful candidate is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and … technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. More ❯

Title: IT Customer Service Representative Duration: 12 month contract Location: Newcastle Cobalt Business Park Onsite Summary This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components. Backed by multiple specialist technical and project teams, the … Local Technology Support team provide point-of-delivery support to several key entities. You will have strong PC and Mac support experience and be familiar with working in a busy IT support environment. As well as supporting end user devices, you will assist users with audio-visual equipment, managing IT assets and provisioning new … IT assets for users. Above all else, excellent customer service skills and a willingness to learn are key to success in this role More ❯

Title: IT Customer Service Representative Duration: 12 month contract Location: Newcastle Cobalt Business Park Onsite Summary This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components. Backed by multiple specialist technical and project teams, the … Local Technology Support team provide point-of-delivery support to several key entities. You will have strong PC and Mac support experience and be familiar with working in a busy IT support environment. As well as supporting end user devices, you will assist users with audio-visual equipment, managing IT assets and provisioning new … IT assets for users. Above all else, excellent customer service skills and a willingness to learn are key to success in this role More ❯

Title: IT Customer Service Representative Duration: 12 month contract Location: Newcastle Cobalt Business Park Onsite Summary This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components. Backed by multiple specialist technical and project teams, the … Local Technology Support team provide point-of-delivery support to several key entities. You will have strong PC and Mac support experience and be familiar with working in a busy IT support environment. As well as supporting end user devices, you will assist users with audio-visual equipment, managing IT assets and provisioning new … IT assets for users. Above all else, excellent customer service skills and a willingness to learn are key to success in this role More ❯

Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing … and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours … the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet More ❯

Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing … and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours … the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet More ❯