1 to 25 of 33 Permanent ITIL Jobs in the North East

years of experience in managing end-to-end release processes in complex enterprise environments. The ideal candidate will have deep expertise in ITIL-based release and change management, along with strong technical skills in Salesforce (SFDC), GitHub Actions, and server operations across Windows and Linux platforms. Responsibilities – Own and manage … Troubleshoot and resolve server-related issues across Windows and Linux environments. Maintain release documentation, including runbooks, rollback plans, and release notes. Ensure compliance with ITIL processes and organizational standards. Conduct release readiness reviews and post-implementation audits. Develop and maintain standard operating procedures (SOPs), incident response plans, and knowledge base ...

review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client A working knowledge of ITIL on practical level Ability to work across teams and present a single view of service Awareness and understanding of Digital strategy Business and technical acumen ...

Windows OS Previous experience in IT Support or Technician role. Microsoft 365 expertise (beyond Office apps). IT-related certification (CompTIA A+, Microsoft Certified, ITIL Foundation) or relevant degree. Excellent communication skills – ability to support non-technical users confidently. Proactive, organised, and able to work independently. Driving licence (role ...

process-driven, with a strong sense of ownership and accountability. Desirable Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with ...

well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016 Knowledge ...

Hands-on experience with networking, firewalls, and security frameworks. Familiarity with automation tools and scripting for infrastructure management. Certifications such as Microsoft Azure Administrator, ITIL, or VMware are desirable. Why Join? Opportunity to work on high-impact projects with leading technologies. Professional development and certification support. Collaborative, forward-thinking environment. ...

Hands-on experience with networking, firewalls, and security frameworks. Familiarity with automation tools and scripting for infrastructure management. Certifications such as Microsoft Azure Administrator, ITIL, or VMware are desirable. Why Join? Opportunity to work on high-impact projects with leading technologies. Professional development and certification support. Collaborative, forward-thinking environment. ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

prem administration (optional but useful). Knowledge of email gateways (Proofpoint, IronPort, EOP). Experience with automation/orchestration tools. Understanding of Agile, ITIL, or service management frameworks. ...

Resource Groups, and network management tools (e.g., Aruba Central). Excellent troubleshooting, communication, and organisational skills. Driving license (role covers two sites). Desirable: ITIL Foundation certification. Why Join? Competitive salary (circa £30K). Opportunity to join a growing organisation with career progression. Work in a collaborative environment with ...

solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900) Benefits What you can expect from us: At Nasstar, we know the importance of looking after ...

able to setup users, including Active Directory and O365. Knowledge of VOIP and telephony is advantageous. Willingness to learn, adapt and overcome. Understanding of ITIL Framework is essential. What’s in it for you: In return for your hard work we offer a competitive salary and benefits package, to include ...

function Strong problem-solving skills, ability to handle pressure calmly, and willingness to "lean in" to difficult challenges Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes Genuine customer-first mindset with a drive to make dental practices ...

function Strong problem-solving skills, ability to handle pressure calmly, and willingness to “lean in” to difficult challenges Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes Genuine customer-first mindset with a drive to make dental practices ...

Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage a small team We are looking for: Proven experience with creating and managing ...

DORA and Cyber Essentials Defining, designing and delivering on technology roadmaps from inception to completion Exceptional stakeholder management and engagement Strong understanding of ITIL service management Track record of delivering successful digital transformation The role is paying up to £110k based on experience, plus a bonus and an impressive benefits ...

DORA and Cyber Essentials Defining, designing and delivering on technology roadmaps from inception to completion Exceptional stakeholder management and engagement Strong understanding of ITIL service management Track record of delivering successful digital transformation The role is paying up to £110k based on experience, plus a bonus and an impressive benefits ...

Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage a small team We are looking for: Proven experience with creating and managing ...

participating in an on-call rota for incident support, with full training provided. We are ideally looking for people with strong knowledge of the ITIL Service Management Lifecycle. It is essential that you can pass Security Check clearance. Details. Wages. Perks. Location: You'll join ...

Experience IT Service Design & Project Management Experience Experience in Introduction or Release Management Proven delivery of large-scale enterprise go-lives Strong understanding of ITIL Service Transition, change management, and release governance. Hands-on experience with ServiceNow (asset management, CMDB, incident/problem/change management). Familiarity with Jira ...

members of service delivery. With broad technical IT knowledge with the ability to discuss technical solutions, you will possess: Experience working in an ITIL framework and using service management principles. Strong organisational and supplier management skills. Strong knowledge of networks and cloud computing principles Solid literacy in data and cyber ...

Offices. In this role you’ll engaged with the design, configuration, and continuous improvement of our ITSM platform, ensuring it underpins world-class ITIL-aligned services for our business and customers. You’ll work closely with stakeholders across the UK and globally, driving innovation and best practice in ITSM tooling. … ITSM tooling. Architecture & Maintenance: Use technical architect skills to design, implement, and maintain the platform, including understanding database schema. Compliance & Standards: Ensure alignment with ITIL v4 practices and ISO20000 standards; maintain documented processes for certification. Performance Monitoring: Input into measurement, monitoring, and review of team and process performance using KPIs ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: IT support Engineer or similar ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: Infrastructure Engineer or similar Commutable ...