6 of 6 Permanent Issue Tracking Jobs in the North East

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

domain. Ensuring scalability and fault tolerance of systems through the implementation of microservices architecture. Utilizing Git/Github for version control and Jira for issue tracking. Building and maintaining complex systems to optimize performance and functionality. OUR SUCCESSFUL CANDIDATE WILL HAVE: ESSENTIAL SKILLS 3+ years of experience with common … Experience in building scalable and fault-tolerant systems with a focus on microservices architecture. Strong knowledge of version control using Git/Github and issue tracking with Jira. Demonstrated expertise in building complex systems and understanding their functionalities. WHO ARE WE? At the core of LeoVegas Group, is More ❯

plus) • Database Knowledge – Proficient in SQL: writing, understanding, and modifying queries for analysis and integration • System Knowledge – Familiar with CRM tools (Microsoft Dynamics) and issue tracking platforms (JIRA) • Testing & Analysis – Perform data extract unit testing and validate client data during system build-out • Data Integration – Experience with system More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯