8 of 8 Permanent Knowledge Management Jobs in the North East

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

range of IT Infrastructure, including On-premises infrastructure, Private and Public cloud environments (Azure), voice and data networks, supporting the DDAT Strategy through implementation, management, and ongoing support. You will leverage your technical and business knowledge, along with coordination skills, to manage daily operational activities and relationships between … technical designs and providing business with assurance on supplier proposals. Supporting a wide range of ICT services including telecoms, data networks, and server infrastructure. Knowledge of infrastructure services like Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Managing stakeholder relationships effectively. Supporting and troubleshooting complex ICT solutions. Knowledge … key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring, patching, and documentation. Staff Management Recruiting, training, mentoring, and coaching team members. Managing work allocation, appraisals, and development plans. Knowledge Management Researching industry trends and informing ICT More ❯

new role within our client’s structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving. Key Responsibilities: Ensure performance and scalability of … to demonstrate ownership of production system health, monitoring, and alerting Strong grasp of infrastructure components Competent Jira and Confluence user for incident, change and knowledge management Confident approach to project management This is an excellent opportunity and if it’s something you’d like to find out More ❯

a future spec for the BYOD currently being discussed. Ability to stay current with the latest IT trends and technologies, and to leverage this knowledge to drive continuous improvement. Act as a primary point of contact for IT issues and service requests. Maintain a high level of customer service … ability to interact effectively with end users at all levels. Proficiency in service desk software and tools, including ticketing systems, remote support tools, and knowledge management platforms. Proficiency in Office 365. Please note, Office-based cover 5 days a week will be expected by the team More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

ensure consistency, selection of appropriate technology and efficient use of resources. Actively contribute to professional development within the Developer community, including career progression, performance management and mentoring. Work autonomously to manage your workload, including delivering continuous improvement, project related deadlines, operational tasks, budget spending and resourcing estimates. Participate in … on development needs and deviations from standards. 9. Lead the Developer Community of Practice, being accountable for developers aligned to your designated technical specialisms.Knowledge management 10. Take an active, lead role in your professional development. Keep up to date with the latest technologies and software development standards and best … your area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures. Relationship management 14. Foster relationships and partnership, to identify and deliver value to the organisation. 15. Collaborate across multiple disciplines to achieve strategic aims, ensuring consistent More ❯