3rd Line Engineer
Newcastle Upon Tyne, England, United Kingdom
NRG
contract SLA agreements and agreed process guidelines. Responsibilities: Fault diagnosis and resolution, providing remote support when required. Meeting service level agreements and deadlines. Lead / support in customer meetings with either the HOD, Team Leader or the Account Manager Regularly review customer infrastructure and suggest improvements. Assist and advice … training required for the role. What we look for in our candidates; ICT related qualification such as ITIL Foundation, Advanced skills in Microsoft and / or CISCO Advanced level of knowledge of installing operating systems; installation or removal of general software, dealing with virus-infected machines and malware … solution using on line resources. Ability to make decisions and prioritise own workload Ability to demonstrate strong commercial awareness Desirable Criteria: Experience of building / installing servers / software Working knowledge of configuring or troubleshooting network devises such as firewalls, switches and routers A technical certification in any more »
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