1 of 1 Permanent Malware Detection/Protection Jobs in the North East

SLA agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls / incidents with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with … ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP / IP, LAN / WAN, VPNs Microsoft Windows OS and Microsoft Office Microsoft Server, Active Directory, and Domain Services Backup / restore tools … e.g. Arcserve) Virus and malware protection software Self-motivated with a proactive attitude Please click apply to be considered for the opportunity More ❯