1 to 2 of 2 Permanent Proactive Monitoring Jobs in the North East

systems and devices are maintained and updated in a timely manner. Maintains Information asset registers. Responsibility for Information & Information Systems Operational lead for the proactive management of the end user computing Infrastructures and processes, ensuring that they are proactively monitored, performance is maximised and end users receive the service … expected. Works with the End User Computing Manager to ensure that end user computing environments have monitoring processes in place to ensure the integrity of the environments and to maximise performance for end users. Ensures that effective Incident and problem management control processes are in place and are actively more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer service. This … A warm and welcoming team environment Some of your key day to day tasks will be... The Service Desk Analyst is responsible for: Proactively monitoring, reviewing, escalating, and pursuing outstanding Service Desk tickets. Ensuring timely responses and follow-through to resolution within agreed service levels. Providing exceptional customer service more »