5 of 5 Permanent Process Improvement Jobs in the North East

case development, solve problems and improve performance.Excellent communications and engagement skills, experienced in working with a wide range of stakeholders. Comfortable with facilitation, influencing and driving decision-making.Experience in process improvement, utilising BA skill set to document 'as is' versus 'to be' processes and documenting the gaps to support both technical and non-technical change.Understanding of project management More ❯

lead a team of admins, mentor colleagues, and work closely with stakeholders to deliver high-impact solutions. This is a hands-on role where you’ll manage upgrades, drive process improvements, and champion Salesforce best practices across the business. Key Responsibilities: Leading the design and delivery of secure, functional Salesforce solutions. Managing platform upgrades, integrations, and performance optimisation. Coaching More ❯

first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating systems, and common business applications. Experience with remote support More ❯

Identify opportunities for automation, AI integration, and smarter decision-making across Finance, Customer Services and Operations. Collaborate with external partners and internal teams to drive a culture of continuous improvement around reporting and process improvement. What You’ll Bring A proven track record in commercial data analysis. Strong SQL skills and Power BI expertise. A knack for translating More ❯

to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements … management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we’d love to hear from you. More ❯