2 of 2 Permanent Remedy ITSM Jobs in the North East

developments and education of the wider team during version upgrade/systems maturity. Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information … Data model) Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc). Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management. Experience or understanding of project management methodologies including ...

developments and education of the wider team during version upgrade/systems maturity. Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information … Data model) Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc). Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management. Experience or understanding of project management methodologies including ...