2 of 2 Permanent SLA Jobs in the North East

IT Helpdesk Support Technician

Hiring Organisation
Jackson Hogg
Location
North Shields, Tyne and Wear, England, United Kingdom
Employment Type
Full-Time
Salary
£28,000 - £30,000 per annum
printers) Support telephony/VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer service and SLA's. Skills & Experience At least 1–3 years’ experience in an IT Helpdesk/IT Support role Confident communicator across phone, email and face-to-face Good understanding ...

Service Desk Team Leader - Software

Hiring Organisation
Reality Solutions Ltd
Location
Hull, North Humberside, North East, United Kingdom
Employment Type
Permanent
Salary
£30,000
outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction ...