4 of 4 Permanent SLA Jobs in the North East

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

data and infrastructure from threats Assist in improving operational efficiency Assist in increasing competitive advantage Move towards a proactive/automated service Working to SLA or agreed project timelines Assist with BAU when required Requirements We welcome applications from engineers who have the following essential requirements: Proven experience designing, deploying ...

logo accountsBuild and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunitiesLead quarterly business review meetings covering performance (SLA's/KPI's), customer satisfaction, innovation, quality and improvementsLead sales opportunities developed both directly through our Commercial team or through our strategic technology partnerships ...

applications. Lead service transition activities from deployment into production support. Define and govern hypercare models, exit criteria and knowledge transfer activities. Maintain ownership of SLA and KPI governance across support operations. As a successful Oracle Functional Delivery Lead, you will have: Proven experience as an Oracle Functional Delivery Lead … knowledge across Oracle Fusion Finance and Supply Chain processes including O2C and P2P. Experience across GL, AP, AR, Cash Management, Fixed Assets, Tax, Expenses, SLA, Procurement and Projects/PPM where applicable. Strong understanding of Oracle EPM including Planning, FCCS, ARCS, Narrative Reporting and Smart View. Experience leading ...