4 of 4 Permanent SLA Jobs in the North East

Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates). Triage refund requests accurately and escalate unclear or atypical cases. Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication Reassure patients about refund timelines, progress, and next steps. Communicate with empathy in decline scenarios ...