Period
to 24 June 2021

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 June 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
24 Jun 2021
Same period 2020 Same period 2019
Rank 67 48 39
Rank change year-on-year -19 -9 +36
Permanent jobs citing SLA 34 38 78
As % of all permanent jobs advertised in the North East 2.87% 4.07% 6.19%
As % of the Quality Assurance & Compliance category 23.78% 33.63% 36.28%
Number of salaries quoted 28 36 37
10th Percentile £23,350 £22,750 £20,300
25th Percentile £26,438 £24,750 £22,500
Median annual salary (50th Percentile) £30,000 £32,500 £32,500
Median % change year-on-year -7.69% - +4.84%
75th Percentile £38,063 £36,500 £43,750
90th Percentile £50,875 £41,500 £60,000
England median annual salary £40,000 £38,950 £38,000
% change year-on-year +2.70% +2.50% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 143 113 215
As % of all permanent IT jobs advertised in the North East 12.09% 12.10% 17.05%
Number of salaries quoted 104 103 147
10th Percentile £27,000 £25,250 £22,500
25th Percentile £31,250 £32,250 £31,250
Median annual salary (50th Percentile) £42,250 £42,500 £42,500
Median % change year-on-year -0.59% - +6.25%
75th Percentile £52,813 £52,250 £49,375
90th Percentile £65,000 £58,240 £59,250
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

3-month moving average salary quoted in jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

Salary distribution for jobs citing SLA in the North East over the 6 months to 24 June 2021.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 24 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -17 27 £29,500 -4.84% 6
Durham +3 6 £38,750 +10.71% 5
SLA
England

For the 6 months to 24 June 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 13 (38.24%) Windows
1 13 (38.24%) Microsoft
1 13 (38.24%) Social Skills
2 11 (32.35%) ITIL
3 10 (29.41%) Azure
3 10 (29.41%) Microsoft 365
4 9 (26.47%) Active Directory
5 8 (23.53%) VMware
6 7 (20.59%) Analytical Skills
7 6 (17.65%) Problem-Solving
7 6 (17.65%) Coaching
7 6 (17.65%) VMware Infrastructure
7 6 (17.65%) Citrix
7 6 (17.65%) Microsoft Office
8 5 (14.71%) Linux
8 5 (14.71%) Time Management
8 5 (14.71%) Process Improvement
8 5 (14.71%) Hyper-V
8 5 (14.71%) Mentoring
9 4 (11.76%) Continuous Improvement
9 4 (11.76%) Decision-Making
9 4 (11.76%) Google Docs
9 4 (11.76%) Windows Server 2016
9 4 (11.76%) Windows Server
9 4 (11.76%) Root Cause Analysis
9 4 (11.76%) WFM
9 4 (11.76%) Google
9 4 (11.76%) Finance
9 4 (11.76%) ITSM
9 4 (11.76%) Genesys

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.94%) MS Exchange
Applications
1 6 (17.65%) Microsoft Office
Cloud Services
1 10 (29.41%) Azure
1 10 (29.41%) Microsoft 365
2 4 (11.76%) Google Docs
3 2 (5.88%) AWS
Communications & Networking
1 3 (8.82%) TCP/IP
2 2 (5.88%) Network Security
3 1 (2.94%) DNS
3 1 (2.94%) Firewall
3 1 (2.94%) HTTP
3 1 (2.94%) Remote Desktop
3 1 (2.94%) SMTP
3 1 (2.94%) SSL
Database & Business Intelligence
1 2 (5.88%) Amazon RDS
General
1 13 (38.24%) Social Skills
2 7 (20.59%) Analytical Skills
3 4 (11.76%) Finance
Job Titles
1 5 (14.71%) Analyst
1 5 (14.71%) Support Engineer
1 5 (14.71%) Team Leader
2 4 (11.76%) 1st Line Support
2 4 (11.76%) Support Team Leader
2 4 (11.76%) Systems Engineer
3 3 (8.82%) IT Support
4 2 (5.88%) 3rd Line Engineer
4 2 (5.88%) Administrator
4 2 (5.88%) Applications Specialist
4 2 (5.88%) Applications Support
4 2 (5.88%) IT Administrator
4 2 (5.88%) IT Systems Administrator
4 2 (5.88%) Service Manager
4 2 (5.88%) Support Analyst
4 2 (5.88%) Systems Administrator
4 2 (5.88%) Technical Engineer
4 2 (5.88%) Technical Support
4 2 (5.88%) Technical Support Engineer
5 1 (2.94%) Service Analyst
Libraries, Frameworks & Software Standards
1 4 (11.76%) COM
2 2 (5.88%) XML
2 2 (5.88%) XML Messaging
Miscellaneous
1 2 (5.88%) Cyberattack
1 2 (5.88%) Virtual Team
2 1 (2.94%) Management Information System
2 1 (2.94%) NHS
Operating Systems
1 13 (38.24%) Windows
2 5 (14.71%) Linux
3 4 (11.76%) Windows Server
3 4 (11.76%) Windows Server 2016
Processes & Methodologies
1 11 (32.35%) ITIL
2 6 (17.65%) Coaching
2 6 (17.65%) Problem-Solving
3 5 (14.71%) Mentoring
3 5 (14.71%) Process Improvement
3 5 (14.71%) Time Management
4 4 (11.76%) Continuous Improvement
4 4 (11.76%) Decision-Making
4 4 (11.76%) ITSM
4 4 (11.76%) Root Cause Analysis
4 4 (11.76%) WFM
5 3 (8.82%) Agile Software Development
5 3 (8.82%) DevOps
5 3 (8.82%) Quality Management
5 3 (8.82%) Server Patching
5 3 (8.82%) Service Delivery
6 2 (5.88%) DevSecOps
6 2 (5.88%) High Availability
6 2 (5.88%) Line Management
6 2 (5.88%) SIEM
Programming Languages
1 3 (8.82%) SQL
2 1 (2.94%) C
Qualifications
1 3 (8.82%) ITIL Certification
2 2 (5.88%) CEH
2 2 (5.88%) CompTIA Security+
2 2 (5.88%) Degree
2 2 (5.88%) SC Cleared
2 2 (5.88%) Security Cleared
3 1 (2.94%) MCT
3 1 (2.94%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.94%) ISO 9001
1 1 (2.94%) QA
System Software
1 9 (26.47%) Active Directory
2 6 (17.65%) VMware Infrastructure
3 5 (14.71%) Hyper-V
4 1 (2.94%) Virtual Desktop
4 1 (2.94%) VMware ESXi
4 1 (2.94%) vSphere
Vendors
1 13 (38.24%) Microsoft
2 8 (23.53%) VMware
3 6 (17.65%) Citrix
4 4 (11.76%) Genesys
4 4 (11.76%) Google
5 3 (8.82%) Cisco
6 1 (2.94%) Asigra
6 1 (2.94%) Oracle
6 1 (2.94%) Veeam