Permanent Service Delivery Jobs in the North East

21 of 21 Permanent Service Delivery Jobs in the North East

Service Delivery Leader

Gateshead, Tyne and Wear, North East, United Kingdom
Ad Warrior
Service Delivery Leader Complex Services Location: Gateshead Salary: £15.80 per hour Vacancy Type: Permanent, 40 hours per week Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? The organisation is on the lookout for a dedicated and … experienced Service Delivery Lead to join their team. Youll work closely with the Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives. The Role As a Service Delivery Lead, youll: Provide leadership and guidance to staff across multiple sites. Ensure the highest standards of care … consistently delivered. Develop and implement systems and processes that promote quality, safety, and inclusion. Collaborate with governing bodies and contribute to new business opportunities. Youll be part of a service that champions flexible, person-led support for people with a wide range of needs. There will be a requirement to provide a presentation at interview stage. Skills and Qualifications More ❯
Employment Type: Permanent
Salary: £15.80 per hour
Posted:

IT Service Delivery Lead

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for … someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional … teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯
Employment Type: Permanent
Salary: £45,000
Posted:

Legal Technology Manager

Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
The Role This role offers the opportunity to oversee the technological support provided by the team to the firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT … Key Responsibilities Matter and client support Serve as a front door for our technology capabilities. Manage capacity and triage requests for technologists’ expertise. Assist the team with prioritisation and delivery concerns where conflicting or demanding workloads arise, with reference to complementary roles & responsibilities matrices and the competency of other legal support teams. Oversee the monitoring, recording, analysis, and communication … of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory duties and policies. Manage engagement with IT Service Desk to ensure our colleagues experience seamless service delivery between the two teams with respect to technical support on legal matters and projects. Collaborate closely with your More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Support Manager - £2.5k incentive

Newcastle upon Tyne, United Kingdom
NTW Solutions Limited
us provide a wide range of digital services to NTW Solutions. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to NTW Solutions and its partners, across a large geographical area. You will continue the development of a proactive customer service ethos across the department, ensuring that stringent … service levels are maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership … pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time. We provide a wide range of benefits including a good rate of pay and pension and More ❯
Employment Type: Permanent
Salary: £50367.00 a year
Posted:

Service Delivery Leader

Gateshead, Tyne And Wear, United Kingdom
Ad Warrior
Service Delivery Leader Complex Services Location: Gateshead Salary: £15.80 per hour Vacancy Type: Permanent, 40 hours per week Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? The organisation is on the lookout for a dedicated and … experienced Service Delivery Lead to click apply for full job details More ❯
Employment Type: Permanent
Salary: GBP 16 Hourly
Posted:

Principal Service Desk Analyst - Doxford, SR3 3XP

Tyne and Wear, UK
Arriva
Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots … dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership … and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call rota working More ❯
Posted:

Senior Network Specialist

Thornaby, Stockton-on-Tees, Cleveland, England, United Kingdom
Nigel Wright Group
and optimisation of network environments (LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service delivery. Maintain documentation detailing … ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical challenges. Ensure incident resolution meets … agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function at internal and external meetings as needed. Continuously develop professional knowledge and attend relevant training More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Learning and Engagement Officer

South Shields, Tyne And Wear, United Kingdom
Executive Connect LTD
and our Elected Members. Key Tasks of the Post: As a Learning and Engagement Officer, you will: •Support the HR and Finance Systems Programme Manager and the relevant teams delivery of the new iTrent and TechnologyOne systems • Support on the engagement and roll out of the new iTrent and TechnologyOne systems by coordinating and delivering effective engagement activities for … staff and Elected Members • Work closely with the project leads to design and deliver user testing and feedback sessions which identify training needs of employees • To support the project delivery throughout testing phases, attending and co-ordinating workshops and engagement sessions across multiple sites with all key stakeholders • Lead and support the design, delivery, and evaluation of impactful … learning and training initiatives, including workshops and training programmes, to enable the successful implementation of iTrent and TechnologyOne systems • Support the co-ordination and delivery of effective training aligned to our Elected Member Development Training Programme as appropriate to enable their effective use of the system(s) • Consider the engagement strategies to deliver learning support for employees who are More ❯
Employment Type: Permanent
Salary: GBP 33,699 Annual
Posted:

Learning and Engagement Officer

NE33, South Shields, South Tyneside, Tyne & Wear, United Kingdom
Executive Connect LTD
and our Elected Members. Key Tasks of the Post: As a Learning and Engagement Officer, you will: •Support the HR and Finance Systems Programme Manager and the relevant teams delivery of the new iTrent and TechnologyOne systems • Support on the engagement and roll out of the new iTrent and TechnologyOne systems by coordinating and delivering effective engagement activities for … staff and Elected Members • Work closely with the project leads to design and deliver user testing and feedback sessions which identify training needs of employees • To support the project delivery throughout testing phases, attending and co-ordinating workshops and engagement sessions across multiple sites with all key stakeholders • Lead and support the design, delivery, and evaluation of impactful … learning and training initiatives, including workshops and training programmes, to enable the successful implementation of iTrent and TechnologyOne systems • Support the co-ordination and delivery of effective training aligned to our Elected Member Development Training Programme as appropriate to enable their effective use of the system(s) • Consider the engagement strategies to deliver learning support for employees who are More ❯
Employment Type: Permanent
Salary: £33699/annum
Posted:

Project Support Officer

Stockton on Tees, United Kingdom
North Tees & Hartlepool NHS Foundation Trust
of applications is reached An exciting opportunity has arisen for a WTE Band 4 Project Support Officer to support the Head of Digital Programmes and team with the successful delivery of digital projects. The post holder will work with the team in the development of future modules of TrakCare the Trust's EPR solution and associated projects. Main duties … of the job The post holder will be required to use appropriate technologies and equipment to provide an efficient, effective, comprehensive and timely administrative service to the programme team and other associated senior staff. This will include the updating and the creation of project documentation in-line with PRINCE2 methodologies using Smartsheet. It is imperative that the post holder … us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and "Together More ❯
Employment Type: Permanent
Salary: £27485.00 - £30162.00 a year
Posted:

Senior Infrastructure Services Manager VMware, Microsoft & Linux

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Hybrid / WFH Options
DXC Technology
infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯
Employment Type: Permanent, Work From Home
Posted:

Senior Network Infrastructure Engineer - Newcastle

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Hybrid / WFH Options
Nextech Group Limited
managed IT services. Role Summary Job Title: Senior Network Infrastructure Engineer Location: Newcastle (Hybrid: approximately 2 days remote) Salary: Up to £50,000 As a Senior Network Infrastructure Engineer (Service Desk), you will support a range of environments - from older on-premises systems to modern cloud infrastructures. Working in a Managed Service Provider environment, you will resolve escalated … incidents, troubleshoot complex network and cloud connectivity issues, and help ensure reliable, secure service delivery to clients. Key technologies include traditional networking, virtualisation, and Azure cloud (including desktop virtualisation). Key Duties Act as escalation point for major or complex network & infrastructure incidents from the service desk. Support client environments that vary: legacy on-premises, hybrid, full … moving from older infrastructure to hybrid/cloud solutions. Keep up-to-date documentation for each client: network diagrams, baselines, change logs. Mentor and support first- and second-line service desk engineers, handling escalations. Qualifications & Background Bachelor's degree in IT, Computer Science or related field (or equivalent experience). 3-5 years' experience in network engineering or IT More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

Junior Customer Success Manager

Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯
Employment Type: Permanent
Posted:

Performance Insight & Optimisation Lead

Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Hybrid / WFH Options
Virgin Money
Business Unit: Customer Service & Operations Salary range: £64,800- £81,000 per annum Location: UK Hybrid - with travel to Glasgow or Gosforth Contract type : Permanent Our Team Actionable insights are critical in enhancing the effectiveness and efficiency of our ~3,500 colleague-strong CS&O. By enabling data-driven and informed decision making, this role will be key in … the BAU function of our business, as well as provide the clarity that enables sustainable delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and … effective operations. What you'll be doing Own the analysis of operational and performance data to generate insights that inform decision-making and service improvements. Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners. Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation More ❯
Employment Type: Full-Time
Salary: £64,800 per annum
Posted:

Cyber Security Engineer

Doxford International Business Park, Sunderland, Tyne and Wear, England, United Kingdom
Hybrid / WFH Options
Northern Gas
Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯
Employment Type: Full-Time
Salary: £45,000 per annum
Posted:

Cyber Security Engineer

Houghton Le Spring, Tyne and Wear, North East, United Kingdom
Hybrid / WFH Options
Northern Gas
Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

Cyber Security Engineer

Sunderland, Tyne and Wear, United Kingdom, Silksworth, Tyne & Wear
Hybrid / WFH Options
Northern Gas
Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯
Employment Type: Permanent
Salary: £45000/annum
Posted:

Senior Fire Safety Engineer

Durham, County Durham, North East, United Kingdom
Hybrid / WFH Options
Gem Partnership
on fire risk related matters across their estate. The Role: * Apply advanced fire engineering principles in the design and assessment of buildings across a large and diverse estate. * Technical delivery of fire safety services, design and drawing appraisals, ensuring compliance with BS9999, BS9991 or performance based fire engineering solutions. * Provision of expert advice on wide range of fire safety … IFE level 5 Diploma in Fire Engineering Design or equivalent qualification. * A professional practitioner with up-to-date fire safety law, building codes and best practice expertise to influence service delivery and practice within the organisation. * Experience in delivering specialist fire safety advice, guidance and oversight for complex estates. * Fire safety management systems oversight and audit leadership. * Implementation More ❯
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

Business Development Manager

Newcastle Upon Tyne, Tyne And Wear, United Kingdom
GCS Associates
feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly business development reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations More ❯
Employment Type: Permanent
Salary: GBP 45,000 - 55,000 Annual
Posted:

Senior Product Manager

Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Harvey Nash Group
clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Product Manager

sunderland, tyne and wear, north east england, united kingdom
Harvey Nash
clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯
Posted:
Service Delivery
the North East
10th Percentile
£51,600
25th Percentile
£57,500
Median
£80,000
75th Percentile
£85,000