6 of 6 Permanent Technical Support Jobs in the North East

Technical Support Engineer – Cramlington Role Overview An exciting opportunity has arisen for a Technical Support Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key Responsibilities Provide technical support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled … within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues where necessary. Maintain accurate records of technical queries for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a More ❯

Technical Support Lead Newcastle - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is … seamless, efficient, and impactful. About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through … the cracks. This is your chance to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with More ❯

Technical Support Lead Newcastle - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is … seamless, efficient, and impactful. About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through … the cracks. This is your chance to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with More ❯

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has … Providing smart, simple, modular MRP software underpinned by real-time business intelligence and expert guidance on digital transformation, we combine over 25 years' industry expertise with innovative technology to support more than 300 UK manufacturers on their digital transformation and help them be fit for the future. At Fitfactory, we believe in achieving more together and we are passionate … awards. Fitfactory joined Everfield in 2023. The team is based in Stockton-on-Tees, UK. What you will do: Fitfactory Technology Ltd is seeking an experienced and results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer More ❯

Our client is seeking a Technical Sales Support professional to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer enquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent … customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and … ensure client requirements are met Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce Create technical arrangement drawings using SolidWorks (training provided if needed) Develop a deep understanding of client requirements, specifications, and applications Produce detailed product information that highlights technical aspects, benefits, and applications for customers Required Experience & Skills: Strong technical More ❯

Technical Support Engineer £35,000 - £40,000 + Training + Progression + Benefits Newcastle (Commutable from: Gateshead, Sunderland, Washington, Consett, Chester-le-Street, Cramlington, Hexham) Do you have Software and IT Support experience, looking to work for a globally renowned manufacturer offering full training across a range of modern systems? This is a highly varied role, where … is available.In this Monday - Friday days based role, you will be based from their head office with occasional travel to customer sites. You will primarily be responsible for external support on the integration and maintenance of software. This position would suit an IT, Software or Computer Science specialist, looking for a stable permanent role with a rapidly growing business … offering technical development and progression. The Role: External and Customer Technical Support. Setting up, maintaining product software. Monday - Friday days based with occasional travel. The Person: IT/Software/Computer Science background. Happy to work with external clients. Commutable to Newcastle. More ❯