25 of 25 Permanent Technical Support Jobs in the North East

Technical Support Engineer 100% Office-based Role NE36 0PQ Day Shifts Monday-Friday 33 Days Holidays, Specialist Training Do you have a strong background in providing IT/technical support to customers? If so, this new Technical Support Engineer position could be the perfect … next step for you. My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across ...

Technical Support Engineer, EMEA (French-speaking) About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party … from advertising, data, and AI initiatives, and build trust with customers and partners. About the Role We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical ...

Technical Support Engineer, EMEA (French-speaking) Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands … operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical ...

seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. About Cloudsmith Cloudsmith is building the operating system … through the development and maintenance of 3rd party integrations that extend our API, CLI, and Webhook capabilities, while curating a public knowledge base to support customers to independently resolve common issues. Key Responsibilities Technical Support: Provide top-notch technical support to our customers, assisting them ...

Title: Technical Support Engineer Salary: Up to £35,000 Type: Full-Time About the Role: We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success … department, combining hands-on technical support, field support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal ...

seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. Cloudsmith is building the operating system for the modern software … efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues. Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter. ...

Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative … technology solutions. Job Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their ...

Technical Support Engineer Full-Time Remote Contractor Open to talent in LATAM About us We are an innovative B2B eCommerce enablement platform on a mission to make B2B eCommerce simpler for merchants. Since launching in 2021, our product has helped 3,500+ brands grow their B2B operations worldwide. … brand names. Our product has evolved quickly and continues to be received exceptionally well, with a powerful feature set that is constantly innovating to support our mission. Role Summary The Technical Support Engineer is responsible for providing exceptional support to our customers, resolving technical issues ...

frontier of what Agentic AI can do in production we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building … critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists ...

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining … connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment. As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives ...

frontier of what Agentic AI can do in production we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Employment Type: Full-time/Remote Ema is building the world s first Universal AI Employee a production-grade agentic … They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists are operators of live AI systems ...

Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking ...

Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently click apply for full job details ...

Description Out of Hours 2nd Line Technical Support Specialist Location: Remote, UK Salary: £30,000 - £32,000 + Shift Allowance Shift Pattern: 4 on, 4 off 7pm - 7am Includes weekends and bank holidays Are you a skilled problem-solver with a passion for technology and customer service? Join … Hours team and help keep our customers connected and supported when they need us most. What You'll Do Provide 1st and 2nd line support across IT, telecoms and connectivity services. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Manage incidents, service requests ...

frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building … critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists ...

developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. As a Technical Support Analyst (L2), you ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. … business requirements and you must be in EMEA in one of the following places Ireland, United Kingdom, Spain or Poland Responsibilities: Customer Support and Problem Resolution Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction. ...

title: Technical Support Specialist Job purpose/scope: The main purpose of your role will be to deal with a range of technical and general enquiries about our products (largely electrical/electronic systems) in an accurate, efficient and timely manner. You will manage and coordinate … diagnosis of faults, supply of replacement parts, collection and examination of faulty parts, and the related administration tasks. Working closely with our technical team you will ensure high quality, accurate technical information is provided to our customers via telephone, email, through related forums/platforms and occasionally ...

talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake, and other top VCs. Profitable and growing. This is our first support hire in the UK. Today our European merchants wait until California wakes up. You're the fix for that, and you'll shape … build support around you. If you want a place where you own real outcomes, not just a queue, you'll fit in. Why join Tapcart when you have a sea of other options? You'd rather be the person who solves it than the person who routes it. ...

About the Role Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers … with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. What you will do and achieve Solve complex customer challenges. Work alongside our customers to address technical ...

About the Role Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‐centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers … with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. What you will do and achieve Solve complex customer challenges. Work alongside our customers to address technical ...

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer centric platform. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product … with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. Work alongside our customers to address technical issues in architecture, performance, recovery and security becoming ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. We are looking for individuals who are passionate about modern IT practices and technologies, to take … products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. We are looking for individuals who are passionate about modern IT practices and technologies, to take … products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively ...

clearances. WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests; create and maintain technical … issues through to full resolution Respond to and resolve issues within agreed service-level agreements (SLAs) Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency WHAT YOU BRING: Strong ...

clearances. WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests; create and maintain technical … issues through to full resolution Respond to and resolve issues within agreed service-level agreements (SLAs) Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency WHAT YOU BRING: Strong ...