Technical Helpdesk Consultant 1st Line
Bellshill, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Kick ICT Group Ltd
day. This figure will fluctuate dependent on the number of incoming cases Communicate with the customer in a warm, friendly and professional manner Creating and modifying users in active directory and setting up new user profiles Monitor the queue and the SLA response times taking cases before the SLA expires Manage cases within your queue and More ❯
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