Service Support Engineer
- Hiring Organisation
- International Beverage
- Location
- Airdrie, Scotland, United Kingdom
that drives sustained reduction in incident volume over time. Technical support scope: Support Windows desktop and laptop environments, Active Directory/Entra ID, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Intune endpoint management, device builds, software deployment, patching, VPN/Wi-Fi connectivity, and basic network troubleshooting (DNS, DHCP … personal goals. About You Essential Proven experience in a service desk or technical support role. Strong Windows OS, Active Directory/Entra ID, and Microsoft 365 troubleshooting skills. Experience with endpoint management tools (e.g. Intune). Basic networking knowledge (DNS, DHCP, TCP/IP, VPN). Familiarity with ITSM ...