1st Line IT Support Technician
ML5, Coatbridge, North Lanarkshire, Lanarkshire, United Kingdom
BrightSkye
remote support needs. • Log, track, and resolve incidents and service requests using the IT ticketing system. • Escalate unresolved issues to 2nd/3rd line support when necessary. • Assist with onboarding and offboarding processes, including setting up hardware and accounts. • Contribute to IT documentation and knowledge base development. Knowledge, Skills & Experience: Essential: • Good understanding of Windows 10/11 operating systems. More ❯
Employment Type: Permanent
Posted: