2nd / 3rd Line IT Support Technician
- Hiring Organisation
- BrightSkye
- Location
- ML5, Coatbridge, North Lanarkshire, Lanarkshire, United Kingdom
- Employment Type
- Permanent
junior engineers, and maintaining strong relationships with customers. Main Responsibilities: • Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). • Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. • Support and manage … Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. • Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. • Windows Server and core services: AD DS, DNS, DHCP, Group Policy. • Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. • Virtualisation: Hyper-V and/ ...