2 of 2 Permanent Performance Management Jobs in North London

developing the support team whilst working closely with senior stakeholders to ensure services are reliable, responsive and continually improving. You will oversee service performance, escalations and resource planning, whilst also supporting technology projects, infrastructure improvements and wider transformation initiatives. The Role: Lead and develop IT support services across multiple … sites, ensuring a high-quality and consistent service Manage, coach and develop a team of IT support professionals, overseeing performance, resource planning and service delivery Monitor ticketing, service levels and escalations whilst identifying opportunities to reduce recurring issues and improve processes Work with senior technical teams to deliver infrastructure ...

developing the support team whilst working closely with senior stakeholders to ensure services are reliable, responsive and continually improving. You will oversee service performance, escalations and resource planning, whilst also supporting technology projects, infrastructure improvements and wider transformation initiatives. The Role: * Lead and develop IT support services across multiple … sites, ensuring a high-quality and consistent service * Manage, coach and develop a team of IT support professionals, overseeing performance, resource planning and service delivery * Monitor ticketing, service levels and escalations whilst identifying opportunities to reduce recurring issues and improve processes * Work with senior technical teams to deliver infrastructure ...