2 of 2 Permanent Social Skills Jobs in North Shields

all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with Product to prioritise bug fixes and monitor resolution progress. Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to … organised, proactive, and customer-centric, with proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices to support processes. A track record of excelling in customer/technical support roles with ticket ownership. … clear and engaging knowledge base content. Skills in writing product resources that empower self-service and improve usability. A knack for testing and assessing new product features. Exceptional communication skills, translating technical details into plain language. If you're passionate about elevating customer support, thrive in fast-paced environments, and want a career opportunity where you run your More ❯

front of an ever-developing technology-based industry. Qualifications Minimum 12 months’ experience in Hosted telephony solutions installations. A good IT infrastructure understanding. A positive can-do attitude, good communication skills & excellent problem-solving skills. An enthusiasm to learn and grow individual knowledge & skills. A Full driving licence. Additional Information Salary: Competitive but based on experience company car & fuel More ❯