2 of 2 DemandTrendPermanent Customer Experience Jobs in North Wales

a committed and passionate Principal UX Architect to join our growing business. Purpose of the role The UX Architect will be responsible for defining and driving the overall user experience (UX) strategy for our digital products and services, ensuring a consistent, accessible, and engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). … This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the companys overarching UX vision and strategy, aligning it with business objectives and customer needs. … frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations influence strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring More ❯

be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. The successful Technical Support Team Leader will be rewarded with a company pension; 23 days holidays (increasing with service to 30 days), plus Bank Holidays; private medical insurance … products and technologies and provide training to the team when needed. Stay updated on industry trends and advancements to continuously improve the support process. Specific Skills/Qualities Required Experience as a Dispensing Optician. High level understanding of customer service processes with excellent people skills. Communicates powerfully and prolifically, to build collaborative relationships Relevant personal development activities; ILM More ❯