1 of 1 Permanent Performance Metrics Jobs in North Wales

to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service performance metrics, highlighting opportunities for improvement. Conduct regular partner reviews, ensuring accurate reporting and action tracking. Manage incidents effectively, including communication and resource coordination. Develop and implement new processes … to enhance service delivery and partner satisfaction. Team Leadership and Development Identify skills gaps within the team and implement training initiatives to address these. Conduct performance reviews, 1:1s, and manage disciplinary processes as needed. Maintain a robust knowledge base for service delivery, ensuring the team has access to up-to-date information and resources. Operational efficiency. Manage stock More ❯