1 to 1 of 1 Permanent SLA Jobs in North Wales with Remote Work Options

Office 365, Windows Server, internal infrastructure, and hardware ( laptops) Take ownership of escalated issues from 1st/2nd line and resolving any queries within SLA Resolution of configuration and deployment issues Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line Ensure that applications are … cover Bonus scheme Additional company benefits Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Office365. The role will more »