1 of 1 Permanent Support Officer Jobs in North Wales

Job summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales. So what's it all about, the … role: Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal. Log, manage, and resolve incidents using the Health Board's ITSM tool (BCU Halo), ensuring accurate and timely updates. Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout the support process. … to take ownership of issues and follow through to resolution. A willingness to learn and adapt to new technologies and processes. Confidence in using ICT systems and tools to support users and resolve issues. Experience: Experience providing excellent customer service. Experience communicating with a wide range of people, including those who may be under pressure or unfamiliar with technology. More ❯