1 to 25 of 310 Permanent Continuous Improvement Jobs in the North West

focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial … clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality … onboarding new technologies, ensuring they meet internal standards prior to adoption. Service Delivery & Client Engagement * Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development.* Participate in customer checkpoints to ensure service performance aligns with client expectations.* Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting More ❯

2. Work with user organisations to encourage use of roll out materials, skills and/or products that will support their implementation, delivering sessions with user organisations as required. Continuous Improvement 1. Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements. 2. Maintaining an understanding … goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement. Ways of working 1. Work at all times collaboratively with all members of the Implementation team to foster a collaborative, coordinated and supportive environment. Working with the wider … complex and dynamic environment. Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities. Understanding of continuous improvement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts. Experience Essential Demonstrated experience in a leadership role within an operational service delivery More ❯

2. Work with user organisations to encourage use of roll out materials, skills and/or products that will support their implementation, delivering sessions with user organisations as required. Continuous Improvement 1. Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements. 2. Maintaining an understanding … goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement. Ways of working 1. Work at all times collaboratively with all members of the Implementation team to foster a collaborative, coordinated and supportive environment. Working with the wider … complex and dynamic environment. Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities. Understanding of continuous improvement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts. Experience Essential Demonstrated experience in a leadership role within an operational service delivery More ❯

Manager is responsible for delivering high-quality, strategically aligned HR systems and data services across the organisation. This role ensures HR systems are fit for purpose and supports the continuous improvement of people management practices through accurate, timely, and insightful data reporting. The postholder will establish and maintain systems, processes, and frameworks that uphold the highest standards … digital HR solutions that improve efficiency and user experience. Team Leadership Manage and develop the MIS team to provide responsive, high-quality service to stakeholders. Foster a culture of continuous improvement and innovation in HR data management and digital transformation. Data Integrity and Reporting Champion data excellence by maintaining high standards of accuracy and consistency across all … internal and external audits related to HR systems and data. Deliver statutory and organisational reporting such as pay gap analysis, diversity metrics, and workforce surveys, ensuring accuracy and timeliness. Continuous Improvement Identify opportunities for digital transformation and automation within HR processes to enhance efficiency and service delivery. Leadership and Development Coach and mentor team members to deliver More ❯

countries. The role is challenging and dynamic, with key deadlines to be met as we accelerate our cloud transformation and implement next-generation technologies. You’ll need to embrace continuous learning and bring a focused attitude to tasks that directly enable businesses, schools, and organisations to work smarter and more efficiently. You will be involved in a variety of … Ensure projects are scoped, prioritised, and delivered on time with clear alignment to business goals and quarterly OKRs Drive predictability, velocity, and quality through effective agile practices and continuous improvement Communicate proactively with stakeholders (product, design, leadership, customers) on delivery progress, risks, and dependencies Facilitate alignment between technical capabilities and business objectives through clear, strategic communication Own … Solutions: Experience with highly scalable solutions and internet-facing traffic levels Quality & Testing Leadership: Define team testing strategy, establish quality governance for the team, and measure team adoption with continuous improvement initiatives Application Security: Confident vulnerability management, thread modelling and tracking Production Support: Knowledge of observability and production support practices Essential Experience Requirements 6+ years in software More ❯

QA Analysts, and ensures adherence to best practices in quality assurance and testing methodologies. The QA Manager acts as a strategic partner to development, project and business teams, driving continuous improvement in QA processes and tools, and ensuring that all technical releases are robust, reliable, and aligned business objectives. Responsibilities Directly or indirectly manage 10-20 QA … vendor deliverables. Collaborate with Development Managers, Business Analysts, and Project Managers to ensure quality is embedded throughout the software development lifecycle. Champion the use of automation, artificial intelligence and continuous testing practices to improve efficiency and reduce time to market. Monitor and report on QA metrics, identifying trends and areas for improvement. Manage risks and issues related to quality … with internal standards, regulatory requirements, and industry best practices. Act as a key point of contact for senior stakeholders regarding QA matters. Promote a culture of quality, accountability, and continuous improvement across the IT function. May perform other duties as assigned. Qualifications 7+ years of experience in Quality Assurance, with at least 2 years in a leadership More ❯

DSPT compliance, and digital security standards. Excellent communication and stakeholder management skills, with the ability to influence at Board level. Demonstrated success in leading teams through change and driving continuous improvement. This is a fantastic opportunity to make a real impact by shaping a forward-thinking digital future. Closing Date: 30/11/25 Interviews: 12/… periodically. This list is not exhaustive, and the role may include additional duties which are not listed here. Strategic Leadership and Digital Transformation 1. Lead the development, implementation, and continuous improvement of Cumbria Healths Digital Strategy, aligning it with organisational objectives and national NHS digital priorities. 2. Provide strategic leadership on all matters related to digital innovation … accountability for IT and telephony policies, ensuring they remain current, compliant, and fit for purpose. 3. Lead, mentor, and develop the Digital and Performance team, fostering a culture of continuous improvement, innovation, and collaboration. 4. Promote digital literacy and capability across the organisation through training, engagement, and partnership working. Other Duties 1. Ensure all organisational digital systems More ❯

operational and strategic goals. Blending technical configuration and business analysis , this role is perfect for someone who enjoys detail, structure, and problem-solving , with a passion for quality and continuous improvement . You’ll be part of a high-performing transformation and technology team that values precision, collaboration, and accountability . Working alongside colleagues across operations, change … Conduct testing, validation, and peer reviews prior to production deployment. Ensure configuration changes adhere to version control standards and governance processes. Participate in projects requiring configuration support or input. Continuous Improvement & Issue Resolution Analyse and resolve configuration issues promptly, identifying root causes and implementing corrective actions. Review and refine configuration processes to enhance efficiency and consistency. Proactively … identify risks or improvement opportunities in configuration practices. Does this sound like you? Essential Experience in software configuration or systems administration within a complex business environment. Strong understanding of configuration management principles and change control frameworks. Ability to analyse business requirements and translate them into configuration specifications. Hands-on experience with configuration tools and workflow management systems (e.g. More ❯

is an exciting opportunity for a Senior Full Stack Engineer to lead on our award winning Investcentre platform. You will be joining a team which has a philosophy of continuous improvement, and a strong focus on engineering excellence What to expect Agile methodologies and a passion for continuous improvement and building a high-performance More ❯

actionable solutions. You will work on systems that support collections and compliance, ensuring processes are efficient, compliant, and scalable. You will also contribute to project delivery, system enhancements, and continuous improvement initiatives. Key Responsibilities: Partner with business and IT stakeholders to understand strategic goals and operational needs. Translate business requirements into technical specifications for collections and compliance … Develop and maintain documentation, reports, and dashboards to support decision-making. Collaborate with project managers, compliance, risk, and IT teams to ensure timely, high-quality delivery of initiatives. Drive continuous improvement, supporting change management and adoption of new systems or processes. Essential Experience & Skills: Strong experience as a IT Business Partner or Technical Business Analyst in financial … supporting projects from requirements gathering through to delivery. Ability to work collaboratively in a hybrid environment (2 days per week in Manchester). Desirable Skills: Experience in process improvement, automation, or system optimisations. Knowledge of regulatory and compliance standards within financial services. SQL or similar data analysis skills. This is a fantastic opportunity to join a technical and More ❯

ll work closely with developers, business analysts and fellow testers to create acceptance criteria, develop test approaches and execute both manual and automated testing. You'll also help drive continuous improvement, ensuring that their platforms meet functional and non-functional requirements while maintaining high standards of quality. Key Responsibilities Perform testing activities within Agile/Scrum teams … covering functional, integration, performance, accessibility, browser, and device compatibility. Investigate defects and work with developers to resolve issues. Present test outcomes and provide clear feedback to stakeholders. Take a continuous improvement approach to testing practices. What They're Looking For Essential: Proven experience testing omnichannel platforms and their integration points. Strong understanding of Agile/Scrum testing … or sell scheme Private health insurance Life assurance Income protection Plenty of scope for progression Opportunity to influence testing practices and improve platform quality. Commitment to professional development and continuous learning. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates More ❯

The team you'd be applying for models itself on creating a robust culture of belonging. We pride ourselves on fostering a fast-paced, innovative environment where experimentation and continuous improvement are highly valued. Our infrastructure is built on AWS, enabling us to deliver robust and scalable solutions to our clients. You will be supported by being … and product offerings. Participate in code reviews, providing constructive feedback to peers. Maintain relevant documentation to describe logic, coding/configuration, testing and changes where applicable. Contribute to the continuous improvement of our software development lifecycle. Be an active and enthusiastic team player. Partner effectively with all team members to deliver against commitments. What we're looking More ❯

You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are … An ideal candidate will be a credible, influential, and encouraging team-player: Someone who is self-motivated, a confident communicator with excellent interpersonal skills and a proven dedication to continuous improvement in self and others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act … level agreements (OLAs). Collaborate with stakeholders to understand service requirements and ensure alignment with business goals. Manage vendor relationships and third-party service providers. Drive continual service improvement (CSI) initiatives using data and feedback. Ensure compliance with IT governance, risk, and security policies. Produce regular service performance reports and present to senior leadership. Person Specification Build and More ❯

You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are … An ideal candidate will be a credible, influential, and encouraging team-player: Someone who is self-motivated, a confident communicator with excellent interpersonal skills and a proven dedication to continuous improvement in self and others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act … level agreements (OLAs). Collaborate with stakeholders to understand service requirements and ensure alignment with business goals. Manage vendor relationships and third-party service providers. Drive continual service improvement (CSI) initiatives using data and feedback. Ensure compliance with IT governance, risk, and security policies. Produce regular service performance reports and present to senior leadership. Person Specification Build and More ❯

expert guidance for complex technical incidents, all while leading a team of 11 talented professionals. This role blends hands-on technical leadership with strategic oversight, ensuring operational excellence and continuous improvement across our IT landscape. 🏡 Your day-to-day responsibilities Lead and inspire a team of 11 Technical Operations professionals across the UK and Europe. Oversee the … secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning and More ❯

growing technology business is looking for a Software Test Engineer to help strengthen its QA and testing capability. You’ll join a collaborative product and engineering team focused on continuous improvement, quality, and delivery speed across multiple software releases. This newly created position offers a genuine opportunity to make an impact, shaping automation, improving processes, and embedding … Manage and maintain test suites within Azure DevOps or similar tools. Collaborate with developers, product managers, and support teams to identify issues early. Conduct root cause analysis and drive continuous improvement across QA processes. Recommend tools and methods to improve automation coverage and testing efficiency. Skills & Experience Essential 3+ years’ experience in software testing or QA engineering. More ❯

contractor/outsourced resources, legal & best practice considerations and future growth. Culture specialist Embedding performance metrics and frameworks that assess and enhance individual and organisational performance and promote a continuous improvement culture. Building a positive climate where concerns are addressed and conflicts are resolved in a timely and appropriate manner, in line with our policies, procedures, shared … behaviours and values, utilising your proven depth of ER and IR experience. Driving engagement strategies that enable positive colleague experience. Data-driven & CI Providing People Team thought leadership, delivering continuous operational excellence, toolset, mindset, and skillset to ensure consistent and timely high-quality support. Monitoring and analysing business performance, providing insights, regular reporting and recommendations to leaders to improve … problem-solving approach with excellent attention to detail and the ability to drive change effectively, handling unexpected challenges and complexity positively. A collaborative, curious mindset with a solutions-focus continuous improvement outlook. What We Offer Flexible hybrid working – with a minimum of 50% office (Manchester) presence to support teamwork and connection Collaborative office spaces designed for creative More ❯

leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability … coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain More ❯

leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability … coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain More ❯

About the Role We are seeking a dynamic and collaborative Talent Growth Partner to join our team. In this role, you will contribute to the design, delivery, implementation, and continuous improvement of learning solutions, ensuring they align with our business needs and enable a culture of continuous professional growth. This role involves coordinating a first-class … learning experiences in varied formats for internal stakeholders. Utilise diverse L&D tools and technologies, including collaboration and eLearning authoring tools. Familiarity with feedback and evaluation mechanisms to support continuous improvement. Delivery Excellence Collaborate with Subject Matter Experts (SMEs) to co-create and deliver engaging and impactful learning solutions. Participate in project delivery, understanding basic project management concepts, timelines … technologies. Ability to work effectively within a team and contribute to project objectives. Strong organisational and logistical skills with high attention to detail and the ability to prioritise. A continuous improvement mindset for scaling consistent processes. Ability to analyse key data and feedback to inform future decisions. Confidence in building relationships quickly with people of all levels More ❯

Digital Workplace Engineer About the Role We are looking for a Digital Workplace Engineer to join our growing Technology team. You will play a key role in driving the continuous improvement, security, and reliability of our end-user computing environment, ensuring our colleagues have a seamless, modern, and secure digital experience. You will take ownership of our … maintain device compliance, endpoint protection, and zero-trust principles. Take ownership beyond your immediate responsibilities by identifying, communicating, and resolving issues proactively while respecting governance and established processes. Support continuous improvement initiatives within the Digital Workplace, ensuring standardisation and automation where possible. Essential Skills and Experience Strong hands-on experience with Microsoft Intune and Endpoint Manager (device … baselines. Knowledge of Autopilot and modern device provisioning. ITIL foundation or equivalent operational discipline. What We Are Looking For This role will suit someone who thrives on ownership, improvement, and collaboration. You notice when something isn’t quite right, even outside your remit, and take the initiative to fix it while staying aligned with governance and good communication. More ❯

is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery … internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and mentor junior colleagues, role modelling best practice and raising standards across the team. What you … status reports. Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams. Support customers in preparing for testing and training. Drive continuous improvement and champion governance policies (PPM) within Civica. Experience as a Project Manager delivering software solutions. Local Government sector knowledge/experience is highly desirable. Strong communication More ❯

while empowering teams to perform at their best. The Senior Delivery Manager will play a pivotal role in shaping project vision, ensuring outcomes are achieved for clients, and driving continuous improvement across large-scale digital transformation programmes. Key Responsibilities Delivery Excellence Define and communicate the vision for each project, ensuring agreed outcomes are achieved for both clients … project successes internally and externally through case studies, award submissions, and thought leadership. Take accountability for contracts and commercial terms, safeguarding the organisation from risk. Leadership & Professional Growth Lead continuous improvement initiatives in management and leadership practices. Align delivery with best practice in technology, experience design, and consulting. Champion innovation in digital technology and delivery processes. Support … digital projects. Knowledge of user research, analytics, and design disciplines within digital delivery. Evidence of securing significant follow-on business with existing clients. Recognition for thought leadership or improvement of leadership practices. Current, recognised Project or Programme Management certification. Skills & Attributes Exceptional leadership with the ability to inspire, motivate, and empower teams. Strong commercial acumen and understanding of More ❯

service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you will define the strategic roadmap for each practice, focusing on Incident reduction opportunities, Incident prevention via root cause analysis … Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture of continuous improvement by leveraging data, feedback, and automation to enhance operational efficiency, reduce incident resolution time, and improve customer satisfaction. Who you are Your skills and experience will More ❯

defect management, collaboration with developers to resolve issues, and ensuring solutions meet business requirements through business stakeholder interaction and user acceptance testing (UAT). Additionally, the QA Analyst drives continuous improvement by adopting best practices and providing feedback to enhance product quality and testing efficiency. Key Responsibilities: Stakeholder Collaboration: Collaborate with project stakeholders to validate acceptance criteria … testing tools to automate repetitive test cases. Issue Management: Identify, document, and track defects using tools like Jira or similar. Work closely with developers to debug and resolve issues. Continuous Improvement: Implement QA best practices and processes to improve test coverage and quality. Provide feedback on processes, configurations, and development practices to enhance product quality. Experience : 3+ More ❯