18 of 18 Permanent Customer Engagement Jobs in the North West

role is to lead and support new business development as our client continues on its growth strategy. It is important they continue to maintain their levels of support and engagement with existing partners and develop new customer relationships for their growing range of EPAs and qualifications. The role of Partnerships and Growth Manager will help focus those efforts … and develop the form and level of support moving forward. Responsibilities Customer engagement across existing training providers, developing relationships, enhancing support and ensuring adoption of their range of EPAs, qualifications and services, increasing the amount of products their existing customers are delivering. Business development across new training providers and Centres, positioning the offer and securing growth by onboarding … new customers and selling their products into them. Customer engagement with existing employers, positioning the offer, ensuring high levels of support and developing new business. Attend conferences, exhibitions and events, growing your network and increasing knowledge of the sector and key contacts. Develop strategies for targeting key new business, focusing on volume and geographic importance. For new Centres More ❯

Braze Specialist (CRM/Customer Engagement/API Integrations) Contract Our client is seeking a skilled Braze CRM Specialist to support the development and optimisation of their customer engagement ecosystem. The role sits at the intersection of marketing automation and technical integration. You will build personalised customer journeys in Braze, create high-quality HTML-based … internal systems using APIs , events, and Webhooks -Maintain data accuracy, segmentation logic, and event triggers -Analyse performance and recommend ongoing improvements Experience Required: -Proven background in Braze , CRM, or customer lifecycle automation -Strong working knowledge of HTML -Comfortable working with REST APIs , data mapping, and real-time event feeds -Strong analytical mindset and attention to detail More ❯

Job Purpose The Head of Product is responsible for leading IMS's product strategy, vision, and innovation, ensuring alignment with business goals and customer needs. This role focuses on defining product direction, managing product lifecycle development, and collaborating cross-functionally to deliver world-class telematics, mobility, and insurance technology solutions. The Head of Product will oversee a team of … Product Managers and Product Owners, ensuring a customer-focused approach to product development and innovation. This role requires strong leadership, strategic thinking, and hands on product expertise to shape IMS's next generation solutions and maintain a competitive edge in the market. Key Responsibilities Product Strategy & Vision Define and communicate IMS's product vision, strategy, and long term direction … ensuring alignment with business objectives Work closely with engineering, design, and business teams to develop innovative solutions that meet market needs Lead strategic product decisions based on customer insights, business impact, and market trends Drive product innovation and maintain competitive positioning in the market Set product prioritization frameworks and criteria to guide resource allocation decisions Product Development & Requirements Define More ❯

contents each day. What You Will Do TetraScience is looking for a Technical Enablement Lead/Developer Relations Lead for the EU. The ideal candidate should have expertise in customer and field enablement, adult learning principles, educational program creation, use case architecture and implementation, and a genuine passion for Data and AI technologies. The candidate should be driven by … impact how developers adopt TetraScience's Scientific Data & AI Cloud, leverage new platform capabilities, and innovate in our ecosystem. You'll collaborate closely with Product, Platform Engineering, Field Engineering, Customer Engagement & Support, Sales, and Marketing teams to empower customers, technical field team members, and all customer-facing technical roles through exceptional enablement programs. You'll set the … patient outcomes across countless use cases. Responsibilities Serve as a "Sciborg" on the Technical Enablement team, engaging internal and external stakeholders in deeply technical and scientific dialogues to improve customer product relevance, market fit, and customer success. This customer-facing role requires a deep understanding of data management in a scientific domain. Work with data scientists, lab More ❯

an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell opportunities … retention of the recurring revenues and create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring the retention of renewals … and recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. In addition to the More ❯

handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be … identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. · Communicate technical information to end-users in a clear and understandable manner. · Educate … troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched More ❯

growing business where you’ll influence strategy, collaborate with a talented team, and work closely with stake holders & interdepartmental heads to deliver enterprise-grade networking solutions to our premium customer base. What You’ll Do Lead the Pre-Sales Function: Own and develop the pre-sales capability within MLR Networks, setting standards and driving excellence. Solution Selling: Bring enough … knowledge of solution selling to pull together compelling proposals that meet customer objectives. Design Bespoke & BAU Solutions: Create robust, scalable solutions for existing customers, ensuring technical integrity and alignment with business needs. Enterprise Networking Expertise: Scope out solutions at a technical level, leveraging your deep understanding of networking technologies. Build SOW’s: Finalise & Approve scopes of work for our … full range of technical, & commercial managed services. Customer Experience: The point of contact from project inception through to delivery, cradle to grave. Representing MLR to the highest of standards throughout the process. Being with the customer at each step of the journey ensuring that their experience is world class. Customer Engagement: Accompany Sales Account Managers to More ❯

include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others. Scope: If you are someone who thrives at the intersection of logistics, technology, and customer solutions If you enjoy building systems from the ground up-from vision through to delivery If you are passionate about crafting winning solutions for commercial tenders, turning complex RFQs … into clear, compelling responses that solve real customer problems If you can navigate complexity, influence stakeholders, and turn market trends and customer needs into scalable solutions then we would love to connect with you . We are looking for a Senior Global Product Manager to lead the continuous innovation Lead Logistics systems. This is your chance to play … Excellence, Digital and IT to deliver solutions that decrease our cost to serve. Engage directly with customers to understand their logistics and supply chain requirements. Translate market trends and customer's needs into actionable product features and enhancements. Present solutions and proposals to customers in a clear, structured manner. Commercial Support Create compelling content and materials to support RFPs More ❯

commercial acumen to deliver impactful acquisition and retention strategies within a regulated financial services environment? We’re looking for a CRM & Data Marketing Manager to take ownership of our customer and prospect data, optimising its use to power targeted, compliant, and cost-effective multi-channel marketing activity. You’ll play a key role in shaping our data-led marketing … related field. Why Join Us? You’ll be joining a collaborative, fast-paced environment where data drives every decision. This is an opportunity to make a measurable impact on customer engagement and growth - while shaping the future of our CRM and marketing data strategy. CRM and Data Marketing Manager More ❯

commercial acumen to deliver impactful acquisition and retention strategies within a regulated financial services environment? We’re looking for a CRM & Data Marketing Manager to take ownership of our customer and prospect data, optimising its use to power targeted, compliant, and cost-effective multi-channel marketing activity. You’ll play a key role in shaping our data-led marketing … related field. Why Join Us? You’ll be joining a collaborative, fast-paced environment where data drives every decision. This is an opportunity to make a measurable impact on customer engagement and growth - while shaping the future of our CRM and marketing data strategy. CRM and Data Marketing Manager More ❯

is in place to support client delivery and that project status reporting is accurate, timely and relevant Identifying and submitting further client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams Knowledge and Experience Essential: c.3+ years’ experience in Consultancy, Project Management, Business Analysis, Change Management and/or Strategy Have highly competent communication More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

engineer who loves solving problems, speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer to join our supportive and forward … thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer, you'll be at the heart of helping customers across the Oil & Gas, D fense and general … industrial manufacturing sectors find the right technical solutions for their needs. Your responsibilities will include: Preparing accurate, competitive quotations and technical proposals Interpreting customer requirements and converting them into engineering solutions Working closely with engineering, production, and project teams Providing technical input to support the external sales team Building positive, lasting relationships with customers Working across a variety of More ❯

in new business mobile sales, but who brings genuine enthusiasm , relentless drive , and a spark that inspires others. “a great place to work, a great place to be a customer” Responsibilities, not limited to: Proactively generate new business mobile opportunities in alignment with our product strategy. Consistently achieve monthly acquisition targets by leveraging our existing customer and prospect … charity donation annually, plus payroll giving options Recognition platform – celebrating your achievements and milestones Career Growth & Culture Learn 2 Earn Scheme – bespoke development to boost your salary Regular team engagement events – from socials to celebrations A culture that values tenacity, creativity and collaboration Hours: A standard week is 371⁄2 Monday to Friday At Chess we offer many flexible … hub twice per month for team collaboration and engagement. These visits will be scheduled with reasonable notice and are considered an essential part of your role to support collaboration, customer engagement, and team alignment. Is Chess the place for you? If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place More ❯

Ireland, SAP has two offices - located in Dublin and Galway - which provide dedicated support to its customers. The office in Dublin offers service and support for SAP's large customer base, sales operations, financial shared services, as well as IT assistance. Meanwhile, the facility based in Galway provides a multilingual service and support center tailored towards midsize and multinational … enterprise sectors. Committed to delivering the highest level of customer satisfaction through SAP UK & Ireland's specialized services, the company recently announced the appointment of Ryan Poggi as Managing Director. The move is a testament to SAP's dedication to delivering an outstanding experience for its customers by giving them access to unrivaled services and solutions. With his extensive … knowledge and leadership skills, Poggi will be well-placed to ensure that SAP continues to meet its objective of providing a superior customer experience (CX). In his new position as Managing Director, Poggi will have the responsibility of spearheading the business operations at SAP UK & Ireland and executing its strategy with particular emphasis on increasing customer lifetime More ❯

are delivered at scale. Their award-winning SaaS platform powers the online presence of major UK and global brands, combining advanced data engineering with modern web technologies to drive customer engagement. As part of continued expansion, they’re looking for a Full Stack Software Engineer with a strong backend and data focus to help build scalable, data-driven systems More ❯

category strategies, negotiating best-in-class pricing, and securing executive-level buy-in for procurement methodologies. Responsibilities Strategic sourcing and vendor management across all technology categories. High-level stakeholder engagement, including COO and board-level functions. Delivering tangible value through cost optimization and supplier innovation. Establishing and driving the adoption of Category Management best practices firmwide. Qualifications … years of experience in Technology procurement or category management. A proven track record managing large-scale global technology spend. Strong stakeholder influence and internal customer engagement skills. Strategic sourcing capability, specifically covering both hardware and software. Degree-level education required. Required Skills Building strong relationships with key stakeholders across Technology, Finance, and Operations. Identifying opportunities for cost optimization More ❯

leading and driving laptop and enterprise IT sales worldwide. You will oversee the full sales cycle, from sourcing opportunities and negotiation to building and maintaining strong global supplier and customer networks. Drive large-scale sales of laptops, servers, storage, and networking equipment across international markets. Lead the development and expansion of sales channels in the United States, while strengthening … management of enterprise-grade equipment, including servers, RAID, SAS, switches, and racks. Analyse market trends, adapt strategies proactively, and communicate performance insights to senior leadership. Ensure all supplier and customer engagements comply with internal policies and external regulations. Operate in full compliance with WEEE, export, and data-bearing device regulations, maintaining the highest standards of responsibility and governance. Main … requirements for the successful Head of Sales: Background in IT hardware sales, with a proven track record of delivering consistent results. Well-established supplier and customer relationships across the laptop and enterprise IT sectors. In-depth understanding of laptop platforms, servers, and enterprise infrastructure. Demonstrated success in negotiating and closing high-value deals with commercial precision. Strong commercial acumen More ❯