1 to 25 of 75 Permanent Customer Experience Jobs in the North West

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

Customer and AI Insight Analyst Contract : full-time & permanent Location : UK - WFH with travel to United Kingdom sites as required Salary : £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful … using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with ...

Customer Support Advisor/Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If youve also worked in the following roles, wed also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION: Altrincham, Greater Manchester ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years' experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation Present insight, trends and performance directly to senior leadership and the Executive team Drive service transformation projects that improve ...

optimising financial crime controls through data-driven analysis and model development. This is an exciting opportunity for someone with strong analytical skills and experience in financial crime who is passionate about improving customer onboarding and risk detection. Working closely with Financial Crime, Risk, Compliance and Data teams … focus on developing, refining and monitoring models that support customer onboarding, fraud prevention and AML processes. The Role You'll be responsible for analysing financial crime data, developing and optimising onboarding models, and using data insights to improve customer risk assessments while ensuring regulatory compliance. This ...

Vice President (Barclays, Manchester, UK). The role leads the creation of best‐in‐class user experiences for digital banking products, aligning design with customer needs, business objectives and industry best practices. The position ensures design quality, gathers user insights, monitors post‐launch impact, and advocates for user‐centred … needs. Conduct user research, usability testing and data analysis to inform design decisions. Monitor design impact post‐launch using relevant customer experience (CX) metrics. Evaluate technical feasibility, legal compliance and risk associated with new product development. Advise on governance oversight and provide design assurance throughout the product lifecycle. ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years’ experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting … first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

Customer Insights Analyst £50,000 - £60,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their decision ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

this role, you will help bring the American Golf brand to life across our digital channels, creating engaging, high-quality creative that enhances customer experience and supports commercial performance. Working closely with the Design Lead and key stakeholders across the business, you will create campaign assets, promotional content … five core values, which shape how we work and what we expect from each other: Passion – Creating an environment where creativity, innovation, and customer experience can thrive. Respect – Building strong, collaborative relationships across all teams. Integrity – Acting with honesty, transparency, and accountability in everything we do. Drive – Continuously ...

compliance. You'll play a pivotal role in shaping the organisation's future, driving innovation through AI and automation while ensuring robust controls, excellent customer outcomes and regulatory excellence. The Role As Director of Financial Crime & Payments, you'll be responsible for developing the organisation's financial crime operating … Present reporting and strategic updates to Executive Committees, Boards and regulatory stakeholders. Lead, develop and inspire high-performing Financial Crime and Payments teams. Skills & Experience Significant senior leadership experience within Financial Crime, AML, Fraud, Payments or Risk in a regulated financial services environment. Extensive knowledge of the full ...

internationally to promote innovative digital learning solutions that support literacy, numeracy, wellbeing and phonics . This role offers the opportunity to manage an existing customer portfolio whilst developing new business opportunities , making a meaningful contribution to educational outcomes and organisational growth. Salary: £36,849 per annum Employment type: Permanent … take ownership of a regional portfolio of school customers , combining account management with proactive business development activity . Working closely with colleagues across sales, customer experience and marketing , you will identify opportunities to increase product adoption, build lasting customer relationships and drive revenue growth . The role ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

Salary: £60,000 - £68,000 + Benefits Type: Permanent The Opportunity We're partnering with a growing organisation undertaking significant investment in its digital customer and commercial capabilities. As part of this journey, they are seeking an experienced CRM Functional Lead to take ownership of their HubSpot platform … drive best practice across marketing, sales, and customer operations. This role is ideal for someone who combines strong HubSpot expertise with stakeholder management, process improvement, and CRM strategy, ensuring the platform delivers measurable business value and supports future growth. Key Responsibilities Own the functional design, configuration, and ongoing evolution ...

ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want … hear from you! As a Customer Support Advisor, you’ll support customers using Moorepay’s HR and payroll software, helping resolve queries and ensuring they get the most value from the platform. You will help improve the product by raising issues and new functionality requirements. You will ...

excellent opportunity for an E-Commerce Data Analyst to join a growing analytics function where your insights will directly influence online performance, customer experience, and commercial decision-making. You'll work closely with E-Commerce and Analytics teams, helping shape strategy through data-driven recommendations. THE COMPANY They … well-established consumer-focused organisation with a strong digital presence and a commitment to using data to improve customer experiences. Their analytics team plays a central role in supporting business growth, delivering actionable insights across multiple functions. With continued investment in data and technology, they offer a collaborative environment ...

publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. … relationships while actively hunting new business opportunities. This is a role for someone who is equally comfortable picking up the phone to a lapsed customer as they are negotiating terms with a long-standing partner: someone who takes genuine ownership of their pipeline and pride in hitting their numbers. ...

scheme updates, regulatory changes and emerging payment technologies. Lead the resolution of operational issues and card payment incidents. Identify opportunities to improve operational efficiency, customer experience and payment performance. Support the delivery of new card products, payment features and technology enhancements. Monitor operational performance through KPIs and service … metrics. Prepare for scheme reviews, regulatory assessments and audits. Drive continuous improvement across the card payments function. Skills & Experience Significant experience in card payments within banking, fintech or financial services. Strong knowledge of Mastercard scheme rules, with Visa experience highly desirable. Deep understanding of the card payment ...