1 to 25 of 44 Permanent Customer Experience Jobs in the North West

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

vouchers and other fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem … the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our … growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

visibility and control at all times, backed up by a service commitment to end to end accountability. How you will assist in delivering LIMAs customer outcomes: You will be comfortable speaking to clients on the telephone or via email and confident to engage with the entirety of the Managed … Services team to ensure customer SLAs are adhered to. You will demonstrate your strong passion and ambition by working to continually improve yourself and develop your skills and experience. In return LIMA will invest in internal and external training, offer a clear progression path for your future and career … incidents from customers and LIMAs cloud environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

Full Time | Monday to Friday - 8.30am to 5pm with an hour for lunch | This is office-based only | £30,000 - £40,000 depending on experience Do not miss this unique opportunity, to work at a fast-growing online business! Established in 2004, our client has emerged as a leading … in this role, you will be well-versed in all things related to e-commerce, have strong analytic skills, be data-driven and have experience with developing and leading digital marketing campaigns. You will be tech-savvy and intuitive with a proactive hands-on mindset with great ideas to … reinforce the website's already excellent online presence. Are you the right person for the job? A proven track record of generating results Experience managing and communicating with external agencies Experience in implementing SEO strategies Strong understanding of current online marketing concepts, strategies and best practices Experience more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement. What … notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service … alongside ensuring working to the daily required handling of inbound calls Undertake appropriate additional tasks provided by the Team Leader Abilities And Knowledge: Minimum customer services experience Desired but not essential – motor claims experience Excellent attention to detail Strong customer services skills Strong organisational skills The more »

the look out for x2 Project/Sales Engineers to join the team based in Stockport. Overview: You will be Responsible for ensuring outstanding customer experience by responding to customer enquiries, RFP's and RFQ's in a timely manner and providing a solution fitting the client … Ensuring projects are designed, specified and quoted in line with business processes, achieved margin and in time. Managing scope of quotations in line with customer requirements and in compliance with associated industry/customer specific standards. Proactively owning the customer relationships and ensuring timely follow-ups to … control panel design and obtain quote/costings, wiring installation cost and obtain quote/costing. The preparation and submission of final quotations to customer as per company procedure which are in compliance with customer requirements. Follow up on sales enquiries in a timely manner. Effective management of more »

HAVE RIGHT TO WORK IN THE UK WITH NO VISA RESTRICTIONS* Company Overview: Join a leading automotive leasing company that is revolutionizing the driving experience through cutting-edge technology and design. We are committed to delivering innovative and adaptable leasing solutions and are looking for a dynamic Head of … with other departments, particularly acquisition. Your mission will be to enhance engagement, interest, and sales through tailored prospect lifecycle nurture campaigns aligned with our customer journeys. Responsibilities: Develop, articulate, and execute a CRM strategy to nurture prospects and increase conversion rates for new acquisition and retention. Lead the CRM … and successful campaign launches. Analyze and report on all CRM activities, focusing on targets that align with business goals. Develop strategies to enhance lifetime customer value (LCV) and support business growth. Manage all CRM channels, creating and activating effective campaign plans for target audiences. Support our omnichannel customer more »

Technical Customer Support Agent Competitive plus bonus Wigan, UK Permanent, Full Time The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll) Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and … support customers with their queries. What will you be doing? As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: Responding to customer queries and providing assistance with our … targets to keep our customers happy Prioritising tasks and meeting SLAs to ensure smooth operations Contributing ideas to improve our knowledge base and enhance customer experience Being a positive team player, supporting your colleagues and working towards common goals Embodying our IRIS values and representing our brand with more »

Your new role This role will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. You will be responsible for designing and improving the experience that every Sofology customer has across all our digital channels. … identity Maximise the potential of our web and email platforms Transform wireframes into intuitive user interfaces Work with our UX team to collaborate on CX journey challenges, problem solve and propose solutions to improve Design and deliver digital assets for campaign paid media such as digital display/other new … a great team player - ability to collaborate closely with team members and key stakeholders In an ideal world You dont need to have extensive experience working in an online retailer, but wed love to bring on board a digital designer that has previous experience producing content for CMS more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

This will include category reordering which will be driven by data led decisions across multiple platforms Regularly checking the website to ensure the best customer experience is being provided Support with the implementation of seasonal promotions Work closely with the Brand Manager and other team members to contribute … opportunities to support the overall objectives of the team The Candidate:_ Strong knowledge of MS Excel Knowledge of Google AdWords ideal, not essential Previous experience or interest in aspects of digital marketing. Experience in quantitive analysis & reporting ideal but not essential. Experience of manipulating large data sheets more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

are expanding our sales team and recruiting for a Sales Development Representative (SDR) to join us. We’re looking for budding talent with some experience in outbound sales and working in a KPI oriented environment. You will be responsible for making initial contact with potential new customers, using the … using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum 1 year of experience in outbound B2B sales Excellent more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

a dynamic environment, we want to hear from you About the Role : As a Transformation Digital Product Owner, you will be instrumental in balancing customer experience, business and programme delivery, and colleague experience. You will define and deliver all digital aspects of the transformation, including account opening, online … banking, mobile app, and open banking. This role requires strong leadership, a customer-centric approach, and the ability to navigate complex transformation projects. Key Responsibilities : Lead the delivery of all digital requirements within the transformation programme. Develop existing requirements, manage risks, and identify interdependencies for digital banking products and … and stakeholders throughout the project. Serve as the primary liaison between business stakeholders and end users, managing feedback, reviews, and requirements. Advocate for a customer-centric approach in all product development and transformation initiatives. What We re Looking For : Experience: Minimum of 5 years in digital product management more »

About The Role Inbound Telesales Advisor Skelmersdale £22,308 with OTE of £31,408 Full Time position guaranteed full time hours Sales, Customer Service and so much more. Come and be part of our successful team Are you experienced in Telesales? Do you enjoy a friendly sales environment doing … collaborative sales team, we have some exciting news for you. We have the perfect role for you at Direct365. We have a large, loyal customer base with new customers joining on a regular basis, and we want you to help deliver the best possible service. If you have exceptional … communication and rapport-building skills, a passion for helping customers, and Telesales contact centre experience, we want to hear from you! Sales have never been so straightforward! Youll be working with warm leads in a busy role, with plenty of sales opportunities from a high volume of calls, emails more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »