1 to 25 of 27 Permanent Customer Experience Jobs in the North West with Remote Work Options

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

Job Profile Hippo Motor Group is a challenger brand in automotive retail with an ambitious growth plan. We pride ourselves on delivering exceptional customer service and providing a seamless car buying experience for both new and used vehicles. With a strong emphasis on innovation and scalability, we are … other disciplines, especially acquisition. You’ll also work closely with different teams across the business to build prospect lifecycle nurture campaigns aligned to our customer journeys to improve engagement, interest and sales from CRM, for Hippo Motor Group. Key Responsibilities: * Develop, articulate and execute a CRM strategy to nurture … Own and manage all CRM channels, activating and creating the right campaign plans to target audiences. * Work alongside business stakeholders to support our omnichannel customer experience (internally and externally). * Leverage CRM tools and data analytics to identify customer insights and enhance the customer journey. * Stay more »

Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

Shopify, On Buy and Ebay stores. Responsible for the overall eCommerce Strategy, helping develop and execute a comprehensive e-commerce strategy to drive sales, customer acquisition, and retention. Improving sales & conversion through launching additional online sales & conversion drivers including add to basket, upsell and cross sell products, product recommendations. … channels Co-ordinating with the supply chain team to manage inventory levels and fulfilment processes, to minimise stock ours and overstocks. Optimizing the online customer experience to improve usability, engagement, and satisfaction to drive conversion and retention. Developing and implementing best practices for UX/UI design and … professionals. Fostering a collaborative and innovative work environment. Provide training and development opportunities to enhance team skills. You will need: At least 3 Years' experience of B2C Ecommerce/Online Trading at management level Experience of Omnichannel retail preferable Experience of working effectively with external partners Experience more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

home 1 day per week. Part-time hours could be considered. The offered salary for this role is up to £60,000 depending on experience plus bonus – OTE £70,000. The company This innovative company has seen great success since their founding over 15 years ago! They provide advice … and support to thousands of businesses within the leisure industry with a clear focus on customer satisfaction and quality of service. Not only this but they are passionate about helping the environment and regular donate a proportion of earnings to environmental charities. Come be a part of their success … for all brands across all geographies. * Using GA4, Google/Meta Ad Managers to assess success of marketing campaigns. * Seeking improvement of the User Experience, A/B testing results and refining. * Managing a small marketing team. * Leading meetings, delivering updates, insights, weekly/monthly reports. You will have more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

approach to problem solving and able to prioritise tasks and meet deadlines. Responsibilities Consulting with internal and external stakeholders on UI/UX/CX Helping clients to determine specifications and requirements for new site builds Communicating and presenting designs decisions Developing eCommerce websites Working with Front-end technologies Interacting … others Best practice web development. Qualifications and Skills 2 years of commercial web development experience Experience with eCommerce websites and high-quality CX HTML, CSS/Sass (Bulma), JavaScript (Vanilla) OOP PHP MVC Deployment automation Caching and session management Version control and source code management with; GIT/… Github Webpack, Grunt, Gulp, Node.js, Yarn. Beneficial React stack (Js, Redux, Saga's, Native, Electron.js) Nginx/Redis AWS/GCP Docker/Kubernetes Experience working with bespoke frameworks Knowledge of payment gateway web flows Experience with Google Pay and Apple Pay implementations Knowledge of and experience more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

a dynamic environment, we want to hear from you! About the Role : As a Transformation Digital Product Owner, you will be instrumental in balancing customer experience, business and programme delivery, and colleague experience. You will define and deliver all digital aspects of the transformation, including account opening, online … banking, mobile app, and open banking. This role requires strong leadership, a customer-centric approach, and the ability to navigate complex transformation projects. Key Responsibilities : Lead the delivery of all digital requirements within the transformation programme. Develop existing requirements, manage risks, and identify interdependencies for digital banking products and … and stakeholders throughout the project. Serve as the primary liaison between business stakeholders and end users, managing feedback, reviews, and requirements. Advocate for a customer-centric approach in all product development and transformation initiatives. What We’re Looking For : Experience: Minimum of 5 years in digital product management more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … your unique design expertise. Collaborating closely with the Design team and the wider business, you’ll play a key role in enhancing the overall customer experience, making it one that users are excited to engage with. About You They value creativity, tenacity, and being an all-around good … human, alongside your skills and experience. They want to see what you excel at to determine if there’s a mutual fit. Essential: Proven experience in UX/UI design with a strong portfolio showcasing your work. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD more »

for the following: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a vast range of projects, including website design and content, the App, social … and any other areas that need to have the stamp that you’ll help to develop. The Senior Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, high-fidelity mock-ups, all through to development, QA, and sign-off. Able to liaise and develop relationships with internal more »

Surveying Division Permanent, full-time Home-based but travelling over the Manchester region involved Up to £60,000 At least 3 years of subsidence experience are essential Job purpose To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own … etc Act. Administration of building contracts and related contract law. Project management of building works onsite, valuing and authorising contractual payments and agreeing variations. Experience of cost control and financial awareness. Computer Literate – particularly MS Office Package Person specification/key skills: Educated to degree level in an appropriate … discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar. Enthusiastic Excellent communication skills and articulation Understanding and recognition of Customer Service and Quality Flexibility and adaptability The ability to work in a fast paced and changing environment Numeracy skills Reports and accountable to: Head of Subsidence and Surveying more »

training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a real … focus on everyone taking ownership of their own role, whilst learning from each other’s experience to support individual personal development. Duties to include but not restricted to: Regular reporting of numbers and hitting sales performance targets Setting out, Implementing and managing framework agreements for our defined vendors. Work … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential new more »

in creative, marketing & printing and following a significant business expansion is now recruiting a Permanent Point of Sale ( PPOS) Project Manager to strengthen their Customer Experience team , who provide design lead retail environments, activations, POS and events. This will be a hybrid rol e, working from home, with … understanding of supplier management, including awareness of suppli ers What we are looking for in the PPOS Project Man a ger: Must have previous experience in permanent retail POS displays/stands supply and del iveryExcellent project management and organisational s killsExcellent MS office s killsAbility to build effective more »

who are evolving their core platform to support their international expansion plans. As a Product Owner here, you will be crucial in driving customer-centricity externally and lean software delivery internally. You’ll be working across a range of initiatives for their core fulfilment platform and, as such, someone … trusted to do what you do best – add value To define a cohesive vision and roadmap for your digital products, enhancing the business/customer experience at all points Collaborate with the broader development and QA team to deliver consistent, high-quality output Opportunity to work with a more »

As their Senior Digital Marketing Executive, you'll play a pivotal role in driving growth and engagement across various digital channels. Key Responsibilities: Identify customer touchpoints and enhance end-to-end digital customer experiences. Develop and execute digital marketing strategies to generate leads. Create compelling landing pages to … campaigns for optimal results. Manage organic social media activities and budget allocation. Foster relationships with digital agencies. What You Need: 3 years of proven experience in digital marketing or similar role. Strong grasp of marketing principles, digital channels, and tools. Google Analytics experience. Ability to analyse data and drive … actionable insights. Experience with budget tracking and reporting. Ready to make a difference? Apply now and become a vital part of their journey towards financial empowerment and prosperity! Email: As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to more »