18 of 18 Permanent Customer Retention Jobs in the North West

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads ...

Customer Success & Retention Manager/Exec Location DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK. Join a Different Kind of Technology Partner The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform … deliver complete technology solutions backed by exceptional service and long-term partnerships. As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from ...

Sage Customer Account Manager (CAM) Pinnacle is recruiting a Customer Account Manager (CAM) for Sage 200 and Sage Intacct. As a Pinnacle Customer Account Manager (CAM), you will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with … their enquiries, concerns, and providing guidance with assistance as required on how to maximise the value of our solutions within their organisation. Key responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k We're looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale. This is an opportunity to lead and evolve a high-performing … Customer Success function across onboarding, adoption, enablement and customer care. You'll play a key role in defining how customers experience our platform, ensuring they achieve measurable outcomes while building a team culture centred around accountability, growth and innovation. You'll inherit a strong foundation, but this role ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

most recognisable brands, were on a mission to simplify HR and make it more impactful. Were now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS … professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions ...

objectives, innovation programmes and ESG initiatives. You will be responsible for identifying growth opportunities across a broad suite of technology solutions while ensuring exceptional customer experience and retention. Key Responsibilities Manage and develop a portfolio of Enterprise-level accounts Build strong multi-level relationships including C-suite stakeholders Drive … across: Cybersecurity Managed Services Intelligent Connectivity Hybrid Cloud Unified Communications Contact Centre Solutions What We’re Looking For Proven success managing and growing enterprise customer relationships Strong background in solution-based or consultative technology sales Demonstrated ability to negotiate and close complex commercial agreements Track record of exceeding revenue ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … improve onboarding, implementation and customer experience processes Work closely with internal operations, compliance and product teams Proactively manage service quality, risk and client retention Feed customer insight and improvement opportunities back into the business About You You will come from the umbrella payroll or contractor payroll ...

Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation … Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with ...

Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation … Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with ...

basis for pipeline cadence and reporting. You'll own: Marketing-sourced pipeline against agreed revenue targets Account-based marketing into a finite, named UK customer base Sales and marketing alignment, including SLAs, qualification and handover Customer marketing for retention and upsell across the existing base Brand ...

years building a proprietary product set and is now entering a category-defining phase, with its methodology recently adopted as a national standard. The customer base is a finite, named market of government and local authority buyers across the UK and the Republic of Ireland, plus selected international projects. … pipeline against agreed revenue targets Account-based marketing into a finite, named buyer base Day-to-day leadership of a six-person sales team Customer marketing for retention, expansion and the transition to subscription Brand and category leadership through the next phase of growth Marketing operations, attribution ...

uncertainty or concerns. • Collaborate cross-functionally with Commercial, Service, Marketing, and Data teams to ensure joined-up planning and delivery. Insight & Optimisation • Use customer and operational feedback, along with data, to generate ideas and proposals for improving Atlas products and workflows. • Understand, map, and continuously refine customer journeys … scale for our client base. ________________________________________ Success Metrics • Increase client engagement and adoption of Atlas features within Citation UK. • Drive measurable improvements in client retention and satisfaction scores attributable to product improvements. • Deliver roadmap commitments on time and to quality, tracked through sprint velocity and release cadence. • Define ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

opportunities, and driving sustainable business growth across international freight and supply chain solutions. The successful candidate will play a key role in expanding the customer base, developing strategic partnerships, and increasing revenue across air freight, sea freight, road freight, customs, warehousing, and value-added logistics services. You will work … ocean freight, road freight, customs brokerage, warehousing, and distribution services. Build and maintain strong relationships with prospective and existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement effective sales and business development strategies to achieve revenue and growth targets. Collaborate with freight operations, customer ...