8 of 8 Permanent Customer Retention Jobs in the North West

seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With … employees spread across offices and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone

days in office) Salary: Up to £28,000 Commission: Uncapped £10-20k OTE in year 1 Commission is linked to client retention and account growth (hitting targets) Progression: Opportunity to grow the number of accounts managed Progression into a leadership or client directorship role Responsibilities: Account Manager

director and marketing teams to optimise our in-house bespoke CRM system and campaign assets web experience for optimal conversion rates and rates of customer retention. As you grow and gain experience, you will have the opportunity to build and grow a team of developers around you, as well

ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working … create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction

KPIs. The Internal Sales Associate will create an additional revenue stream for the business and create opportunities to promote the compnaies product offering. Customer information will be provided; however, an amount of prospecting will be required. My client is one of the UKs top independent suppliers of office services … whilst providing them with market-leading quality, service and reliability. It is a company that looks to build every department on the principles of customer care. Internal Sales Executive Key Responsibilities Communicating with customers to understand their needs and requirements and identify sales opportunities. Calling customers and pitching proposed

KPIs. The Internal Sales Associate will create an additional revenue stream for the business and create opportunities to promote the compnaies product offering. Customer information will be provided; however, an amount of prospecting will be required. My client is one of the UKs top independent suppliers of office services … whilst providing them with market-leading quality, service and reliability. It is a company that looks to build every department on the principles of customer care. Internal Sales Executive Key Responsibilities Communicating with customers to understand their needs and requirements and identify sales opportunities. Calling customers and pitching proposed

play a key role in maintaining and expanding relationships with a portfolio of up to 500 client accounts. Your focus will be on client retention, upselling, and cross-selling additional managed IT and telecom services. You will act as the primary point of contact for your accounts, ensuring … from the services provided. Achieve and exceed quarterly sales and retention targets. Key Skills & Attributes: Proven experience in sales account management, client retention, or internal sales, ideally within the IT or telecoms sector. Strong ability to identify opportunities for upselling and cross-selling, with a track