1 to 25 of 50 Permanent Customer Service Jobs in the North West with Remote Work Options

work scheme Hybrid working model Volunteering days and you can bring your dog to the office! The job at a glance Working in the Customer Service department, you will support our front-line teams to manage critical incidents, faults and improvements to our products and services. You will … also work closely with our product and development teams to share information and prioritise issues. You will have experience in either an office based customer service/helpdesk support type set-up where you have had to provide exceptional customer service to either internal and/… work for everybody. Your responsibilities: Answering & actioning tickets raised by internal stakeholders Liaising with internal and external stakeholders on progress of tickets Manage & maintain customer data; Comply with our sales systems & processes. Highlighting process improvements where necessary Your Qualifications Experience with using a service desk system such as more »

Customer Service Advisor, Crewe Remote Working (After 8 weeks of On-Site Training) £23,982.40 Per Annum + Benefits Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought … about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career! Who are we? Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue … manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

systems. *Monday - Friday days working as part of a large engagement team. The Person: *IT or Technology savvy. *Sales/BD/Support/Customer service experience. *Ideally located to North Manchester. IT, Technology, Unified Communications, UC, Hardware, Software, VoIP, Sales, Business Development, Customer Service, Customer more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available … services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues Raise … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills and more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available … services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues Raise … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills and more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available … services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues Raise … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills and more »

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. … You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end more »

Observability and Support tooling, you will be responsible for proactively identifying challenges with platform performance or stability to ensure the platform operates within our service levels. The Application Support Analyst aids front-line support and technical teams with internal applications and ensures that only genuine issues with those systems … process. Educate users on any necessary workarounds. Form part of an on-call rota, supporting the business outside of core hours for critical and service-related incidents. Produce statistics, KPIs and Management Reports relating to application and service outages. About You This Application Support Analyst role will suit … an individual passionate about customer service and has a track record of providing specialist support for bespoke software products. Benefits A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to more »

of 15 hours per week, also offer evening and weekend shifts Successful candidate may be required to attend a Bupa Centre for induction The service we provide operates between 8am to 8pm Monday to Sunday. Flexible evening and weekend shifts available to suit. You would be expected to work … Remote MSK Triage Physiotherapist, youll be eager to continue learning and building skills while working with talented colleagues This is a remote physiotherapy consultation service available for Bupa Insurance Members, Occupational Health and Corporate Customers. The service runs alongside other providers to ensure fast access to triage where … no other GP referral has been made The service serves two purposes; to provide support and information to enable individuals to self-manage their musculoskeletal condition and where necessary, facilitate onward referral to the appropriate recognised clinicians or services Youll help us make health happen by: Delivering excellent standards more »

Great knowledge on Microsoft OS & MS Office Suite Active Directory/Group Policies Networking Protocols - DNS, DHCP, TCP/IP Excellent problem solving skills Customer-orientated approach, delivering outstanding customer service Knowledge on ITIL or other frameworks Driving Licence/Own car Highly Desired: Experience working within … installs, maintenance of systems Document processes, keeping them up-to-date and clear Perform preventative maintenance tasks, including system updates, patching, data backups Provide customer service and liaise with other departments If you are interested in this role and have the required skill set, please apply for immediate … consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer, 1st line, IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

Service Desk Engineer (Hybrid) - £25,000 - £28,500 - Didsbury Principal IT are working with a well-known award winning travel expert based in Didsbury that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head … office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the … network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 3 days in the office based at the carrier office, although visits to their retail stores and more »

An exciting IT Field Service Engineer position has come up with a market leading company. The role will use your IT expertise and fault-finding skills to diagnose and rectify faults on cutting-edge simulators. These simulators play a crucial role in training and your contributions will directly impact … duties are normal for this position. This is not an exclusive list. Other duties may be required and assigned. More specifically, this person will: Service, repair, maintenance and upgrade specialist training simulators Travel to client sites as needed to perform essential maintenance and repair work Assist in root cause … failures in the field to help improve the overall quality of the equipment. Assist in the day to day duties of working to solve customer problems and answer their questions. Provide outstanding telephone and face to face customer service Be flexible to the wide variety of demands more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part of … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care services for … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or customer more »

an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Financial Lines Specialty Team based in Liverpool. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven experience across Financial Lines will allow you to ensure … CII qualified or working towards), is a natural multi-tasker and well versed in Professional Indemnity, D&O & E&O. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with … be plenty of opportunities to get involved in other exciting projects. Responsibilities: You will be managing claims from across different Financial Lines products ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You more »

in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and … Office 365, Windows 10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer service If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply more »

to add to their specialist support team with a Dynamics 365 CE/CRM support consultant. The role will involve supporting my clients diverse customer base within an enthusiastic, progressive team environment, where no 2 days are the same. This challenging opportunity provides a great platform to build on … prior experience in D365/Dynamics CRM systems support; growing exposure across a fantastic range of customer projects. This role offers full home based flexibility, with occasional requirement to travel to customer site/company office for meetings. The role offers... Fantastic career progression potential within a growing … Project based support analysis for new implementation projects Training users on new functionality/system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include... Experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM (v2016) Ability more »

Technical Support Engineer Location: Liverpool L33, Office Based only. Salary: £26,000 - £28,000 per annum, DOE. Contract : Full time, permanent. Service Desk Analyst - About the role Curveball Solutions invites you to join our dynamic team as we embark on an exciting journey to further elevate our standing as … a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago. The ideal candidate will bring a wealth of experience from the IT industry, demonstrating a … across Microsoft, network, and cloud environments, and a commercial understanding to contribute to our future growth. Key Tasks Work as part of an IT Service Desk team based on ITIL principles. Provide both reactive and proactive IT support to customers and internal staff, answering technical questions and adhering to more »

support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ more »

task lists, etc.). Working on a variety of Administrative tasks as required to support the day to day operations and to provide excellent customer service, to both internal and external customers. Key Responsibilities: Act as a focal point for key internal/external stakeholders, providing responses to more »

V, VMware etc ** Switch configuration - VLANs, IP Routing and more ** VOIP previous experience ** Wireless setup and troubleshooting ** Can demonstrate previous experience in problem-solving, customer services, clear telephone skills ** Previous MSP Experience ** Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location more »

installations, backed up with reliable, accountable aftersales support. With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider for INNIO s reciprocating engine business. About the role: Working with the IT Helpdesk team you will be first on hand to provide … 1st and 2nd line support to users within the Clarke Energy Group. You will be providing an efficient and reliable service, resolving issues in a timely manner and keeping users informed. Supporting other team members, you will be happy to get involved in a range of projects and working … to get the job done. The Benefits: - Competitive salary - 25 days holidays - Enhanced holiday entitlement based on length of service - Holiday buy and sell scheme - Company pension scheme - Health care cash plan - Life Assurance - Employee Assistance programme - Hybrid working - Reward and Recognition - Development and investment in our employees About more »

the ability to research and analyze data drawn from multiple sources to find problems and make effective decisions Strong business and financial acumen Strong customer service orientation; ability to develop and maintain effective working relationships with a variety of stakeholders Ability to translate the technical nature of compensation more »

The company & your role This is a hugely successful business who pride themselves on their reputation in their industry, building the business on excellent customer service. They require a highly motivated Software Developer to join their dynamic team where you will play a crucial role in leading and mentoring more »

improvement. Finance System maintenance and support. Take ownership of day-to-day system support and administration tasks, ensuring adherence to SLAs and delivering outstanding customer service. Lead initial troubleshooting efforts to investigate system issues, exercising judgement to resolve or escalate as necessary. Responsible for system related month and year more »