26 to 50 of 213 Permanent Customer Service Jobs in the North West

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available … services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues Raise … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills and more »

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. … You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as runbooks, configuring … ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with multiple stakeholders to more »

Observability and Support tooling, you will be responsible for proactively identifying challenges with platform performance or stability to ensure the platform operates within our service levels. The Application Support Analyst aids front-line support and technical teams with internal applications and ensures that only genuine issues with those systems … process. Educate users on any necessary workarounds. Form part of an on-call rota, supporting the business outside of core hours for critical and service-related incidents. Produce statistics, KPIs and Management Reports relating to application and service outages. About You This Application Support Analyst role will suit … an individual passionate about customer service and has a track record of providing specialist support for bespoke software products. Benefits A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to more »

of 15 hours per week, also offer evening and weekend shifts Successful candidate may be required to attend a Bupa Centre for induction The service we provide operates between 8am to 8pm Monday to Sunday. Flexible evening and weekend shifts available to suit. You would be expected to work … Remote MSK Triage Physiotherapist, youll be eager to continue learning and building skills while working with talented colleagues This is a remote physiotherapy consultation service available for Bupa Insurance Members, Occupational Health and Corporate Customers. The service runs alongside other providers to ensure fast access to triage where … no other GP referral has been made The service serves two purposes; to provide support and information to enable individuals to self-manage their musculoskeletal condition and where necessary, facilitate onward referral to the appropriate recognised clinicians or services Youll help us make health happen by: Delivering excellent standards more »

areas. Safety and Environmental Compliance: Work in accordance with company SHEQ policies to ensure schemes are safely designed with a focus on environmental performance. Customer Service: Provide and maintain high levels of customer service to exceed customer expectations. Support for Installations: Provide additional support for … Coordination: Work with people on sites, keeping records of results, changes, and activities performed. Team Updates: Keep engineering teams informed of projects and updates. Customer Relationships: Build and maintain relationships with internal and external customers and seek feedback on customer satisfaction. Key Result Areas Document Control: Quality of more »

Technical Customer Support Agent Competitive plus bonus Wigan, UK Permanent, Full Time The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll) Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and … support customers with their queries. What will you be doing? As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: Responding to customer queries and providing assistance with … targets to keep our customers happy Prioritising tasks and meeting SLAs to ensure smooth operations Contributing ideas to improve our knowledge base and enhance customer experience Being a positive team player, supporting your colleagues and working towards common goals Embodying our IRIS values and representing our brand with professionalism more »

Service Desk Team Manager We seek a proactive Service Desk Team Manager to oversee service desk operations outside standard business hours. This position involves supervising a team of service desk analysts, ensuring excellent customer service, and adhering to SLAs. The manager will be the … primary escalation point for complex issues and provide team leadership. Primary Responsibilities: Supervise the out-of-hours service desk team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and SLA targets. Oversee ticket queues … for prompt issue resolution. Handle escalations for complex or high-priority problems. Ensure customer satisfaction through effective issue resolution. Keep customers informed about the status of their tickets and any delays. Assist in the recruitment and onboarding of new team members. Manage the incident response process during out-of more »

Field Service Engineer, Robotic Laboratory Automation Robotics & Laboratory Automation Life Sciences Robotic Liquid Handling Systems ***Applications are invited from field service engineers from a range of electronics backgrounds, including ex-forces engineers with experience of radar, weapons guidance or similar high technology equipment*** Overall Earnings £50,000+ Basic … Salary Up To £43,000 Bonus £8,000 Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Robotic Laboratory Automation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair … and calibration of a wide range of sophisticated medical laboratory automation and life sciences robotic liquid handling systems Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Robotic Laboratory Automation To succeed in this exciting role more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory training … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex and deliver more »

your time will be focused on selling to air conditioning contractors, M&E contractors & sub-contractors Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Manage stock levels, set and work towards budget expectations for each year Maintain existing base and … cultivate new customer relationships to increase sales Liaise internally with credit control team to manage customer accounts & payments Ensuring excellent customer service is provided Providing training, development and motivation to all depot personnel, managing a team of 8 Drivers, Warehousing & Internal Sales Staff The ideal applicant more »

Great knowledge on Microsoft OS & MS Office Suite Active Directory/Group Policies Networking Protocols - DNS, DHCP, TCP/IP Excellent problem solving skills Customer-orientated approach, delivering outstanding customer service Knowledge on ITIL or other frameworks Driving Licence/Own car Highly Desired: Experience working within … installs, maintenance of systems Document processes, keeping them up-to-date and clear Perform preventative maintenance tasks, including system updates, patching, data backups Provide customer service and liaise with other departments If you are interested in this role and have the required skill set, please apply for immediate … consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer, 1st line, IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

IT infrastructure Engineer required for a growing, value driven, outsourced solutions company based in Wilmslow. They have an excellent reputation for the outstanding service they provide to their customers and the investment they offer to their employees to continually grow and reach their full potential The role will be … responsible for implementing, maintaining and supporting the IT infrastructure to provide excellent customer service to employees and customers. The systems are primarily cloud based using an IaaS (Infrastructure as a Service) model so a key part of the role will be monitoring and liaising with third parties … ability to work with different levels of staff across the business Ability to manage/prioritise multiple tasks/projects Excellent time management Excellent customer service Technical knowledge of Azure; Windows computer systems; Windows server operating systems; Microsoft Office; Microsoft Exchange; Active Directory and related protocols (DHCP, DNS more »

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client on a part-time basis to cover a maternity leave. This role is offered on a fixed-term contract for 6 months, with the possibility of extension thereafter. The successful candidate will be responsible … for providing outstanding customer support during our evening shifts on Mondays, Tuesdays, and Fridays from 19:00 to 23:00. You will respond to customer inquiries via phone, email, and chat, resolve issues and complaints with efficiency and empathy, and provide product information and support. Additionally, you will … maintain accurate records of customer interactions and transactions while collaborating with team members to ensure a seamless customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we would love to hear from you. What We Offer: Hourly Rate: £11.44, paid more »

quantity surveyors, site managers, project managers, main contractors, housebuilders and sub-contractors, property owners, facilities managers Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Working within stock level guidelines, whilst managing the budget and funds allocation Increasing sales whilst maintaining … existing customer base Ensuring excellent customer service is provided Providing training, development and motivation to all branch personnel (3) The ideal applicant will be Branch Manager Security, CCTV & Lighting with: Must have branch management experience managing at least 3 direct staff Ideally will have experience within the more »

FIELD SERVICE ENGINEER/MANCHESTER/ACCESS TO COMPANY VEHICLE/£35,000 TO £37,000 OTE/OVERTIME AVAILABLE Are you an experienced Field Service Engineer , looking for a new role with a growing company, that puts its people first? Do you want to work in an … and have grown to be the European market leader in our field of industrial vacuum technology and materials handling. We are looking for Field Service Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range … of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with a background in industrial motors and associated switch gear, it will also include travel to sites across the UK. Four nights per month more »

similar in Maths, English and an ICT related subject. Understanding of CCTV related legislation ie., code of practice, DPA 1998 etc. Desirable Level 2 Customer Service SIA CCTV Licence Driving Licence Skills Essential Communication skills Able to react quickly and calmly in an emergency Able to work effectively … Experience of working within a healthcare environment. Experience Essential Working as part of a team Understanding Health & Safety Awareness of data protection & confidentiality Desirable Customer Service experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as … such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are more »

Field Service Engineer £28,000 - £30,000 + Company Bonus + Training + Progression + Overtime + Company Benefits Manchester Are you an aspiring Field Service Engineer who is looking for full technical training within a well-established, growing company offering a company bonus and overtime to increase … consumables and as such have big growth plans and stability for the future. Due to continual growth they are looking for a new Field Service Engineer to join their team and take the role forward. In this varied role you will be calibrating, maintaining, servicing, testing, and installing a … independently. You will work Monday - Friday 37.5 hours a week with overtime available to increase earnings. This varied role would suit an aspiring Field Service Engineer looking for a role offering full training and overtime to increase earnings. The Role: Calibrate, Service, Test, and Install Weighing equipment Full more »

patients. The role will be integral to leading the development of, and further enhancing, the Trust's workforce informatics infrastructure in response to organisational, service and workforce needs. Main duties of the job This is an exciting opportunity to join our People Services Team, helping to develop and transform … improve the use of existing Trust Workforce solutions, including ESR. Take the lead, on behalf of the HR & OD Team, to explore how the service can make the best use of technology and digital solutions to deliver outstanding HR and OD services for our people. Ensure functionality of workforce … points to the wider HR team. Lead the development and implementation of Trust wide policies and procedures relating Workforce information and digital workforce transformation. Service Development: Develop processes and systems to seek user feedback on the work undertaken by the team, to ensure the highest standards of customer more »

and other channels Diagnose technical issues and provide solutions Work fast and efficiently to support the fast moving distribution of PCs to customers Provide customer service and liaise with other departments Skills and Requirements: Have a genuine interest in what they do (gamers, developers, like building PCs?) Willing … base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

and other channels Diagnose technical issues and provide solutions Work fast and efficiently to support the fast moving distribution of PCs to customers Provide customer service and liaise with other departments Skills and Requirements: Have a genuine interest in what they do (gamers, developers, like building PCs?) Willing … base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

reversible, bi-fold doors, composite, french, patio Selling into: fenestration installers, housebuilders, contractors & occasionally end user Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Increasing branch turnover whilst nurturing existing customer accounts Order values range from … for the team to grow as the branch does Working within stock level guidelines, managing the budget and the allocation of funds Ensuring excellent customer service is provided The ideal applicant will be Branch Manager Windows & Doors with: Must have experience within the fenestration industry Would consider someone more »

key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Reporting to the Customer Service Team Leader, in this role you will be working in a small more »

Manager, the role will be responsible for the daily retail activities on our eCommerce platforms, to help develop and deliver a high standard of customer service whilst maximising sales and profitability. The role will involve travel to our other Derian House shops in Blackburn, Preston, Horwich and Leigh … for in our eCommerce Assistant: A good working knowledge of eBay and Facebook Marketplace Evidence of well-practised communication skills, both written and verbal Customer Service experience Ability to record information in a concise, accurate and legible manner, as appropriate. Ability to work on own initiative. Proven ability more »

the existing team of Engineers and will provide support to users of the company's software applications. This role requires strong technical skills, excellent customer service skills and a comprehensive understanding of the company's software products. The successful candidate will be responsible for providing advice and assistance … hardware, such as laptops, desktop, PCs and printers In-depth knowledge of software applications and IT systems Experience of using remotely control tools Excellent customer service and communication skills Ability to troubleshoot and problem solve Willing to learn, self-motivated, highly organised Desirable Technologies (Not essential): SQL and more »