51 to 75 of 213 Permanent Customer Service Jobs in the North West

opportunity with a market leading company that have been established for over 40 years? Due to recent growth they are looking for a new customer service advisor to join their growing team and be a key part of the business where. On offer is the opportunity to learn … new skills in a fast paced team environment where your attention to detail and customer service skills will be used to educate and offer advice on the technical products used in the industrial cleaning sector. In this role you will be assisting businesses and clients selecting products that … are fit for purpose to solve any problems they may face. You will be providing an excellent service for clients to ensure it's a smooth process for clients every time. This role would suit someone from an engineering, hydraulic, industrial cleaning or agricultural background looking for an exciting more »

About The Business: Our client is the industry leader in supplying the fast fit industry and is well known for its exceptional levels of customer service, which is provided through their innovative IT systems and desire for improvement. The company has been established for over 40 years and … family 23 days annual holiday (excluding bank holidays) The main purpose of this role is support the internal Account Managers, providing training on exceptional customer service and developing their ability to highlight the presence of their in-house brand amongst their dealer network. This role reports directly into more »

Field Service Engineer, CT Imaging Systems ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of x-ray/CT imaging systems *** Basic Salary £40,000 to £45,000 Car Allowance £5,000 On Call … Allowance Overtime Full Product Training Pension Healthcare Phone, Laptop Holidays The Role – Field Service Engineer, CT Imaging Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of … sophisticated CT imaging systems. Your Background – Field Service Engineer, CT Imaging Systems To succeed in this exciting role you will have the following skills or epxerience: A competent background in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from more »

Industry Sector: Construction Products, Construction Accessories, Building Products, Building Materials, Soft Furnishings, Flooring Contractors, Housebuilders, Housing Developers, Housing, Housing Sector, Internal Sales, Sales Admin, Customer Service, Based: Stockport and surrounding areas Remuneration: up to £26,000 + 10% bonus Benefits: 25 Days + Birthday & Stats, Pension, PMI, 4x … as Wilmott Dixon Generate sales opportunities and follow through to convert the sale Being the main point of contact for any internal queries regarding customer accounts Calling potential leads provided by the data coordinator, targeting new projects from existing customers Ensuring the CRM system is up to date and … Construction Products, Construction Accessories, Building Products, Building Materials, Soft Furnishings, Flooring Contractors, House builders, Housebuilders, Housing Developers, Housing, Housing Sector, Internal Sales, Sales Admin, Customer Service more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... more »

Service Assurance Analyst Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent … customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... JBLK1_UKTJ more »

Service Desk Manager We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs. Key Responsibilities: Lead the 24/7 service desk team … managing incidents, requests, and problem resolution. Ensure service levels and response times are met. Report on performance using KPIs and metrics. Develop and implement service desk policies and procedures. Optimise the use of ServiceNow. Manage team goals, provide feedback, and support development. Maintain records and create a knowledge … base. Drive continuous service improvement. Manage major incidents with the service delivery team. Handle escalated queries and concerns. Update service desk documentation. Identify and implement process improvements. Ensure IT security and compliance standards. Facilitate team communication and collaboration. Assist in hiring and onboarding new team members. Support more »

the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships … with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customer requirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate more »

1st/2nd Line Service Desk Technician - £24K - £28K We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment. In this role, you will be essential in providing comprehensive technical … staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards. Key Responsibilities Respond promptly and professionally to service desk queries, emails, and tickets. Offer friendly and supportive first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile … days with length of service. Access to an Employee Assistance Programme. Summer and Christmas parties. Employee events throughout the year. Training opportunities. Death in service benefit.* Cycle to work scheme.* Referral schemes for bringing in new claims and team members. City centre location. Paid day off on your birthday. more »

Service Desk Engineer (Hybrid) - £25,000 - £28,500 - Didsbury Principal IT are working with a well-known award winning travel expert based in Didsbury that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head … office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the … network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 3 days in the office based at the carrier office, although visits to their retail stores and more »

An exciting IT Field Service Engineer position has come up with a market leading company. The role will use your IT expertise and fault-finding skills to diagnose and rectify faults on cutting-edge simulators. These simulators play a crucial role in training and your contributions will directly impact … duties are normal for this position. This is not an exclusive list. Other duties may be required and assigned. More specifically, this person will: Service, repair, maintenance and upgrade specialist training simulators Travel to client sites as needed to perform essential maintenance and repair work Assist in root cause … failures in the field to help improve the overall quality of the equipment. Assist in the day to day duties of working to solve customer problems and answer their questions. Provide outstanding telephone and face to face customer service Be flexible to the wide variety of demands more »

We are currently recruiting for experienced Customer Support Team Leader for our who is the worlds number one manufacturer of materials handling equipment providing quality sales and service across the UK. Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support … Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience. Benefits: Competitive salary. Company sick pay. Free eye tests and flu jabs. Rewards which include discounts at major shops, gym memberships and family days out. Free car … parking and vending machines on site. As a Customer Support Team Leader, your duties will be: Provide excellent customer service to internal and external stakeholders. Manage communication (inbound/outbound) of the responsible business area/s. Oversee activities conducted by the Customer Support Team. Work more »

IT Support Engineer (1st/2nd Line) Company Overview My client is a leading managed service provider of computer and telecom services to small and medium-sized businesses. Committed to outstanding customer service, they utilise corporate-grade systems and specialist support software. Job Description We are seeking … Support Desk Team Leader to join our dynamic support desk team at our office. The role involves both remote support and onsite visits to customer sites as needed. Key responsibilities include: Managing customer support requests and logging support tickets Responding to customer alerts from our monitoring system … Providing 1st and 2nd line support over the phone Conducting onsite visits to resolve issues or assess requirements Promoting and selling service contracts, system upgrades, and other services beneficial to customers Ensuring the helpdesk is up-to-date and conducting daily ticket reviews Responsibilities Report to the Technical Director more »

in-house IT support, manage operating systems, and handle networking tasks. Support internal and external customers effectively. Log, update, and resolve tickets in the Service Desk logging system. Train and assist end users and the Service Desk on both new and current hardware, operating systems, and technologies. Proactively … learn new IT and customer service skills to enhance support services. Monitor and address changes in hardware and software that require corrective actions. Develop self-help support materials for the Service Desk and internal staff. Conduct technical validations of customer hardware and arrange installations, ensuring no … long-term adverse effects on the Service Desk. Maintain a customer-focused approach to provide excellent support to both internal and external end users. Experience needed: 2 years’ experience working in the IT service industry Experience in Microsoft Active Directory, DNS, DHCP, WSUS Windows Server Windows Imaging more »

Job Title: Customer Support Team Leader Location: Warrington (WA1 4PN) Salary: £30,947.00 per annum Shifts: Monday- Friday 08:00- 16:30 & 08:30- 17:00 Contract Type: Permanent We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one … manufacturer of materials handling equipment providing quality sales and service across the UK. Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance … the customer experience. Benefits " Competitive salary. " Company sick pay. " Free eye tests and flu jabs. " Rewards which include discounts at major shops, gym memberships and family days out. " Free car parking and vending machines on site. As a Customer Support Team Leader, your duties will be: - " Provide excellent more »

research team at Mersey Care NHS Foundation Trust. Mersey Care is at the forefront of clinical trials for mental health, putting our staff and service users at the leading edge of new mental health research. Based within the Medicines Management team, you will join a dynamic, forward-thinking and … create the Mental Health Research for Innovation Centre (M-RIC), aiming to improve mental health treatments (and access to them) for all patients and service users. The pharmacy clinical trials service plays an integral role through the development and delivery of Clinical Trials of Investigational Medicinal Products (CTIMPs … June 2024 Main duties of the job The post holder will be responsible for delivering a comprehensive clinical pharmacy and research and clinical trials service, providing specialist information and advice to all members of the multi-disciplinary team, to maximise patient pharmaceutical care and to improve mental health care more »

processes while establishing a structured team to deliver timely and effective assistance to their clients. You will be a key player in shaping the customer support experience & ensuring high quality customer satisfaction. You will cover the following key areas: Process Design and Implementation: Develop and document comprehensive support … processes and procedures to ensure consistent and efficient handling of customer inquiries and issues. Define service level agreements (SLAs), response times, and escalation paths to meet customer expectations. Utilise Atlassian tools such as Jira and Confluence to create and manage support documentation, knowledge bases and workflows. Team … What skills will you have? Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in a help desk or customer support role, with demonstrated leadership experience. Strong knowledge of help desk processes, ticketing systems, and customer service best practices. Experience with Atlassian more »

An excellent opportunity for an experienced Field Service Engineer to join a well-established company. Job Type: Full-Time, Permanent. Location: Manchester, Northwest. Salary: £35,000 - £45,000 Per Annum, Depending on Experience. About The Role: The company are seeking an experienced and dedicated Field Service Engineer to … join their dynamic team. The successful candidate will provide service, maintenance, and breakdown support for their nationwide portfolio of gas gensets and CHP engines. This role would suit someone either already in industry or looking for a move fromHGV or Diesel. Do you possess a strong technical background including … engine rebuilds and are keen to learn new skills . Key Responsibilities: Service and maintain gensets and CHP engines using biogas and natural gas. Conduct oil sampling, parts selection and replacement, and adjust stock levels. Competent in working on internal combustion engines from servicing to working with a team more »

a highly motivated and pro-active Administrator to provide administrative support. Main duties of the job To provide comprehensive, efficient and effective administrative secretarial service to the multi-disciplinary team. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the … that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation … the services we provide and safely reduce cost as we do so. Job description Job responsibilities 1. GENERAL1.1 Provide an administrative, secretarial and clerical service to support the Team members,ensuring that letters, memos, reports are accurately produced within agreed timescales,data is input to required standards, and an more »

Field Service Engineer Permanent Employment Opportunity Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised … initiative. Excellent communication skills both written and verbally. Ability to prioritise own workload and work to company schedules and deadlines. Provide excellent levels of customer service at all times. Hours or work are Monday to Friday, times depending on job list & locations. Starting salary from £28kpa to £33kpa more »

experience Overview: Are you a seasoned IT Project Manager with a knack for delivering projects that not only meet but exceed quality standards and customer expectations? We are seeking a dynamic and experienced professional to lead and implement IT projects, ensuring optimal communication, resource allocation, and customer satisfaction … project life cycle. Key Responsibilities: * Project Management & Delivery: Oversee the entire life cycle of IT projects, ensuring they meet quality assurance standards and exceed customer expectations. Implement best practices for project management. * Communication: Maintain clear and effective communication throughout the project cycle to ensure ultimate customer satisfaction. * Process … Account Managers and customers to expand scope and associated charges. * Vendor Coordination: Work with third-party contractors to ensure effective delivery of project scope. * Customer Liaison: Interpret customer requirements, engage with customers to understand their needs, and relay this information to the sales team. * Internal Collaboration: Serve as more »

company themselves are a growing niche financial services with a focus on tech inspired solutions for their clients. Their goal is to provide a customer-focused service and continue to grow and develop their services to better serve the community. Essential Skills/Experience: Excellent written and verbal … communication skills Excellent customer service skills Excellent attention to detail Experience working on multiple projects Desirable Skills/Experience: Complaint handling experience Experience working in the financial services sector Applicants must be based within a commutable distance to Chester. If you are interested in this position, please apply more »

Service engineer Machine Tools Manchester £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art Japanese engineering technology … sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their dynamic and growing … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

valued and supported and receive excellent benefits including but not limited to: Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications Davies Group are recruiting for a Claims Handler … first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception … notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part of … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care services for … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or customer more »