76 to 100 of 213 Permanent Customer Service Jobs in the North West

valued and supported and receive excellent benefits including but not limited to: Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications Davies Group are recruiting for a Claims Handler … first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception … notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part of … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care services for … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or customer more »

stage of its development. At MSite, you can expect more. About the role: As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts. The role requires … new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken – either passing the opportunity to Sales or providing direct quotations. Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and … general customer management ensuring that responses are provided in a timely manner. The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point. Key responsibilities as our Sales Administrator: Providing more »

38k This is an excellent opportunity for a 3rd Line Support Engineer with experience working for an MSP. Key responsibilties: Provide friendly and efficient service with a strong focus on exceptional customer support. Serve as the first point of contact for inbound customer calls/emails, offering … day-to-day support. Handle customer queries, offering general advice and technical assistance. Ensure timely and efficient resolution of open tickets. Gather, qualify, and prioritize new service requests. Log relevant information into the internal help-desk system. Proactively update customers on the status of their issues. Address support … configuration, administration, and troubleshooting Excellent troubleshooting and resolution skills, with a logical approach to problem solving Experience of installing and configuring Microsoft Windows Excellent customer service skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. more »

Management Team owns the development, maintenance and reporting of all local I.T. work schedules, ensuring security, compliance and performance within our infrastructure to provide customer service excellence to our business and customers. Monthly reporting to the I.T. steering group is chaired by this role. Key responsibilities Developing and … achievement of the business plans. Driving digital transformation initiatives to enhance operational efficiency. Overall management of website hosting including the development and monitoring of service level performance from 3rd party resource partners. Team Management: Leading and inspiring a dedicated, skilled and experienced I.T. team. Fostering a collaborative and innovative … group Infrastructure teams Owning and managing the development, deployment, and maintenance of business applications include our in-house developed software. Developing local business specific Service Level Agreements (SLA) and subsequently ensuring that I.T. service meets or exceeds agreed targets. Managing the hardware estate for the business units including more »

enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company … flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customers satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer Due to continued expansion, they are … experienced IT engineers to join their Support Team, providing support both remotely and at customers premises. Main duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure more »

as routing or port definition, audio visual and cyber security would be desirable. Not only will you have excellent technical skills but also excellent customer service and end user experience – we are looking for people who not only want to progress their IT career (lots of opportunity) but … IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working … required will be varied and so you must be adaptable, they could include Design and rollout of desktop/laptop builds – latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support/Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management more »

Class 2 Service Technician As a key worker working in our Healthcare Division, you play a key part in the success of phs. To our customers, you are the face of the company. Your excellent customer service skills will help keep our customers happy and ensure they … remain our customers! Being an experienced Class 2 Service Technician in our Healthcare division, your responsibilities will include collecting health related waste products ranging from Pharmaceutical, Non and Hazardous Waste and well as clinical. This currently includes providing support to the nations Covid testing stations but whatever your route … for the day, youll play a vital part in keeping our customers facilities hygienic and fresh. A day in the life of a Service Technician at phs will involve; You will follow planned routes, using PDA devices to confirm collections, manage any site access issues. We use in-cab more »

an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Financial Lines Specialty Team based in Liverpool. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven experience across Financial Lines will allow you to ensure … CII qualified or working towards), is a natural multi-tasker and well versed in Professional Indemnity, D&O & E&O. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with … be plenty of opportunities to get involved in other exciting projects. Responsibilities: You will be managing claims from across different Financial Lines products ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You more »

in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and … Office 365, Windows 10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer service If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply more »

Just Recruitment is working with a market leading manufacturer, looking to recruit a Field Service Engineer to cover the Manchester/Bolton/Preston/Chester areas and surrounding. The key purpose of this role is to be responsible for the installation, commissioning, service, repair, breakdown and maintenance … maintenance, or fault-finding visit To be considered for this exciting role you must be able to demonstrate a background working in a field service or technical support role, gained within a capital equipment environment. You should be qualified to a minimum of HNC level or above in electrical … an electrical test and inspection background would also be considered. Applicants are welcome from a wide range of equipment backgrounds You must have impeccable customer service skills and a confident and professional manner in customer facing environments. Key requirements Previous experience of performing in a technical field more »

and responsibilities: Manage assets for all the client's customers in a proactive manner Work with the team to deliver success and consistently high service standards and performance Create and provide reports. Recommend solutions for problems and communicate these in a timely manner. Respond to emails/written communications … within required time frames. Ensure I.T. systems are maintained with accurately detailed information. . Ensure that the company adheres to and meets the service standards and service levels that their clients expect on a client specific basis. Liaise with external parties to obtain required information Administrator Skills Required … Attention to detail Strong data entry skills An effective communicator Strong customer service skills Highly organised Team player If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch on 01253 751511. The Recruitment Co are an more »

Field Service Engineer Nationwide Service Provider Greater Manchester Salary: £31,800 + door to door + on-call + overtime = £40k - £50k + Company Van + Tools + Workwear + Training Does the thought of servicing and repairing a wide range of equipment including vehicle mounted onboard power … serving Engineers. Close support network of experienced Engineers and Managers Full back up head office support with available parts 24/7. As Field Service Engineer you will carry out both planned and unplanned service and breakdown repair service to the customer base throughout Greater Manchester. more »

Field Service Engineer Nationwide Service Provider Greater Manchester Salary: £31,800 + door to door + on-call + overtime = £40k - £50k + Company Van + Tools + Workwear + Training Does the thought of servicing and repairing a wide range of equipment including vehicle mounted onboard power … serving Engineers. Close support network of experienced Engineers and Managers Full back up head office support with available parts 24/7. As Field Service Engineer you will carry out both planned and unplanned service and breakdown repair service to the customer base throughout Greater Manchester. more »

to add to their specialist support team with a Dynamics 365 CE/CRM support consultant. The role will involve supporting my clients diverse customer base within an enthusiastic, progressive team environment, where no 2 days are the same. This challenging opportunity provides a great platform to build on … prior experience in D365/Dynamics CRM systems support; growing exposure across a fantastic range of customer projects. This role offers full home based flexibility, with occasional requirement to travel to customer site/company office for meetings. The role offers... Fantastic career progression potential within a growing … Project based support analysis for new implementation projects Training users on new functionality/system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include... Experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM (v2016) Ability more »

rostering systems. This position requires significant experience of working with the Optima (formerly Healthroster) suite of systems (EOL/Healthroster/Safecare) and strong customer service skills with experience of providing advisory support on the use of these systems. Main duties of the job To assist the ERostering … oDemonstrates a positive attitude oWilling to operate flexibly within the directorate and support team working oWorks as part of a team oDemonstrates resilience oCustomer Service focus oProfessional attitude approach Knowledge Essential oAn understanding of the complexities of NHS rosters oComplex problem solving oKnowledge of acute hospital organisational structures oExcellent … analysing rosters Qualifications Essential oA degree or equivalent experience Desirable oPrince2 Foundation level or higher or equivalent project qualification/experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

1st/2nd Line Helpdesk Engineer Location: Wigan Work Structure: Office based Salary: £25,000 - £30,000 We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet/VOIP services. more »

Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities? We are looking for a Tier 2 Engineer to join our team; based in our ISOC (Intercitys Secure Operations Centre), to support the managed services customers networks … line diagnosis with a view to resolution Be able to work without continuous supervision and be trusted to provide professional support services to Intercity customer To be able to self-educate and attain industry standard IT accreditation Liaise with clients to analyse, review, identify and develop relationships the meet …/exceed customer need Contribute to highest levels of prospect and customer satisfaction Make recommendations on improvements to Intercity services and service quality Key Skills and Experience: A minimum of one years experience providing security solutions in a technical support role CCNA or equivalent Be familiar with more »

Technical Customer Support Agent Competitive plus bonus Wigan, UK Permanent, Full Time The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll) Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and … support customers with their queries. What will you be doing? As a Customer Service Associate, you'll be at ... more »

customers, partners, other third parties, and internal stakeholders to resolve data queries in a timely and effective manner. Maintain and develop high levels of customer service to support the organisation s operational teams. Requesting, removing, and aligning information in line with within agreed SLA s. Providing regular and more »

and Logistics supply chain company based in Salford. Working within the busy Freight Forwarding team, the purpose of the role is to manage key customer's requirements relating to their freight shipments. We now have an urgent requirement for a temporary Senior Import/Export Assistant . This role … may also have the potential to go permanent Working within the busy Freight Management team, the purpose of the role is to manage key customer's requirements relating to their freight shipments. Key Tasks: * Organising the export and import of varied cargo by any or a combination of transport … maintain close relationships with customers * Provide regular communication to customers of shipment progress * Manage Customs processes necessary for the export of shipments * Resolving any customer service issues for the customer * Obtain rates and prepare quotations on request or on receipt of a booking * Maintain own P & L more »

We are recruiting for one of the largest broadband service provider, seeking experienced individuals who would like to be part of their sales team. You will be expected to help and assist customers on technical queries and inquiries to re-contracting customers whilst offering additional products and services SUBJECT … natural flair for striking rapport with others Excellent conflict management skills and objection handling techniques Committed to delivery of a consistently high quality of customer service Generic Profile Previous call centre work preferred Broadband service provider experience advantageous or a technical/IT background Excellent telephone manner more »

experiencing rapid growth, and we need a visionary leader to guide our stores to new heights. With a commitment to innovation, technology, and exceptional customer service, we're redefining the customer shopping experience. The Role: As a Regional Manager , you will play a pivotal role in overseeing more »

Technical Support Engineer Location: Liverpool L33, Office Based only. Salary: £26,000 - £28,000 per annum, DOE. Contract : Full time, permanent. Service Desk Analyst - About the role Curveball Solutions invites you to join our dynamic team as we embark on an exciting journey to further elevate our standing as … a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago. The ideal candidate will bring a wealth of experience from the IT industry, demonstrating a … across Microsoft, network, and cloud environments, and a commercial understanding to contribute to our future growth. Key Tasks Work as part of an IT Service Desk team based on ITIL principles. Provide both reactive and proactive IT support to customers and internal staff, answering technical questions and adhering to more »

Technical Support Engineer Location: Liverpool L33, Office Based only. Salary: £26,000 - £28,000 per annum, DOE. Contract : Full time, permanent. Service Desk Analyst – About the role Curveball Solutions invites you to join our dynamic team as we embark on an exciting journey to further elevate our standing as … a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago. The ideal candidate will bring a wealth of experience from the IT industry, demonstrating a … across Microsoft, network, and cloud environments, and a commercial understanding to contribute to our future growth. Key Tasks • Work as part of an IT Service Desk team based on ITIL principles. • Provide both reactive and proactive IT support to customers and internal staff, answering technical questions and adhering to more »