2 of 2 Permanent Customer Services Manager Jobs in the North West

efficiently, liaising with internal departments where required. Process new orders, upgrades, contract amendments, renewals, and cancellations accurately. Monitor customer accounts to ensure services are delivered in line with expectations. Coordinate with Sales, Technical Support, Provisioning, Billing, and Operations teams to ensure a seamless customer experience. … Maintain accurate customer records using the company CRM system. Proactively identify opportunities to upsell or cross-sell telecom products and services where appropriate. Ensure customer retention through excellent service and proactive account management. Meet individual and team KPIs relating to customer satisfaction, service ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...