2 of 2 Permanent Freshdesk Jobs in the North West

Requirements Proven experience in a Helpdesk or Customer Service leadership role within Security, Engineering, or Facilities Management Strong administrative and operational oversight skills Proficiency in IT systems (MS Office, Freshdesk or similar platforms) Excellent communication, problem-solving, and interpersonal skills Highly organised with the ability to manage multiple priorities under pressure More ❯

in a software/managed IT Services environment with often larger complex solutions. Deep experience of implementing and workings of customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar and a track record of transformative improvements in services following their adoption. Demonstrable ability to coach and develop team members at all levels – supporting the achievement of their More ❯