1 to 25 of 53 Permanent ITIL Jobs in the North West

users. Ability to work independently and collaboratively within a multi-campus environment. Desirable Skills Microsoft certifications such as MS-900 or AZ-900 . ITIL Foundation certification or equivalent. Knowledge of PowerShell or basic automation scripting. Experience supporting higher education or multi-site organisations. Personal Attributes Professional, customer-focused ...

cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM ...

improvements. Ability to build effective relationships with colleagues, customers, and suppliers. Experience coaching, mentoring, or developing team members. Excellent communication and organisational skills. Qualifications ITIL Foundation qualification. GCSE English and Maths (or equivalent). Full UK driving licence. Why join RBH? This is a fantastic opportunity to make a genuine ...

Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations VMWare, HyperV, XenServer, Invanti Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance: Booking.com's Total Rewards Philosophy is not only ...

ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Telecom domain Experience is MUST ...

include:* **SRE Operating Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets (SLIs/ ...

migration projects Azure transformation programmes Infrastructure modernisation initiatives Cyber security improvement programmes Azure SQL Power Platform AI, automation or digital innovation projects Microsoft or ITIL certifications This role is particularly well suited to someone who enjoys remaining close to the technology and wants to combine leadership responsibility with genuine technical ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with ...

will develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation & continuous ...

services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines, including ethics, the IT Infrastructure Library (ITIL), the Data Protection Act 2018, Information Standards, information security and compliance with NHS Information Governance. Lead on Information Governance and security as required, and ensure ...

GCSE English and Maths (grade A-C, or 4 and above) Evidence of continuous professional and personal development within the last 12 months Desirable ITIL Foundation Experience Essential Experience of maintaining quality of standard in one's work Previous telephone and customer service experience Working knowledge and experience ...

Microsoft Intune, MECM/SCCM, or similar endpoint management solutions. PowerShell scripting and automation experience. Experience supporting large-scale enterprise endpoint estates. Familiarity with ITIL-based operational environments. Experience working within secure facilities or restricted-access environments. What's Required? To be considered for this opportunity, you must: Be eligible ...

Notes, Citrix, Mobile Devices and Microsoft operation systems Excellent troubleshooting skills Desirable Experience of using a service management system such as ServiceNOW Awareness of ITIL framework ...

such as Flexera, ServiceNow or similar Understanding of licensing models across major vendors (e.g. Microsoft, Oracle, IBM, SAP) Familiarity with ITAM frameworks such as ITIL or ISO standards Strong data analysis and reporting capability (e.g. Excel, Power BI) What success looks like Delivering high‐quality ITAM consultancy aligned to business ...

integration What You'll Bring Proven experience as a Technical Architect across diverse technology domains Strong knowledge of frameworks such as TOGAF, Archimate, ITIL, Prince2 Excellent analytical, problem-solving, and stakeholder communication skills Experience in matrixed, fast-paced delivery environments Strong organisational and project leadership capability Hands-on exposure ...

business leaders. Experience within a consulting or enterprise technology environment. Desirable Experience Cloud migration experience. Experience with AI/GenAI and ServiceNow AI capabilities. ITIL v4 or equivalent certification. Why Apply? Work on complex, enterprise-scale ServiceNow transformation programmes. Shape technical architecture and influence major technology decisions. Lead and mentor ...

delivery of IT support services meet organisational needs, maintain service continuity and are underpinned by robust business continuity arrangements. Lead and develop an ITIL-aligned IT support function, ensuring queries are effectively prioritised, managed within agreed timescales and responsive to organisational needs. People Management Line manage members ...

with excellent attention to detail. Ability to manage multiple priorities and work effectively in a fast-paced environment. Desirable Skills PowerShell, AWS, MySQL, Grafana, ITIL knowledge If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your ...

status updates to the management team as required Supporting service reviews and ensure that agreed service changes are managed to programme Essential Skills: ITIL V3/V4 Incident Management Problem Management Service Now/Jira/Confluence The Information Management & Technology Team: Supporting critical AIR ERP and Extended IT services ...

Performance functions Previous Director-level experience in a similar role Degree level education, or equivalent experience Experience with Power BI and related reporting technology ITIL or CoBIT certification (or equivalent) PRINCE2 certification (or equivalent) Strong analytical and communication skills, with confidence influencing senior stakeholders If this sounds like the right ...

stakeholder management skills Ability to prioritise workloads, manage competing deadlines, and remain calm under pressure Relevant technical qualifications or certifications, such as Microsoft, Cisco, ITIL, or equivalent experience, are desirable Key Benefits of Working in Our IT Team Competitive salary and benefits package Supportive and inclusive working environment Opportunities ...