ITIL Job Trends in the North West

ITIL (Information Technology Infrastructure Library)
England > North West

The table below provides summary statistics and salary benchmarking for jobs advertised in the North West requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 63 33 50
Rank change year-on-year -30 +17 +6
Permanent jobs citing ITIL 147 284 219
As % of all permanent jobs in the North West 2.32% 5.64% 4.86%
As % of the Processes & Methodologies category 2.85% 6.18% 5.55%
Number of salaries quoted 116 168 189
10th Percentile £27,000 £29,425 £26,650
25th Percentile £32,875 £36,250 £35,920
Median annual salary (50th Percentile) £42,000 £42,500 £44,023
Median % change year-on-year -1.18% -3.46% +3.58%
75th Percentile £54,063 £52,500 £53,750
90th Percentile £68,083 £60,000 £69,250
England median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +7.14%

All Process & Methodology Skills
North West

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North West.

Permanent vacancies with a requirement for process or methodology skills 5,155 4,593 3,945
As % of all permanent jobs advertised in the North West 81.26% 91.15% 87.61%
Number of salaries quoted 2,531 2,248 3,069
10th Percentile £28,250 £32,114 £30,000
25th Percentile £35,000 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £52,000 £52,500
Median % change year-on-year -3.85% -0.95% -4.55%
75th Percentile £65,000 £66,250 £68,750
90th Percentile £81,250 £80,000 £82,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

ITIL
Job Vacancy Trend in the North West

Historical trend showing the proportion of permanent IT job postings citing ITIL relative to all permanent IT jobs advertised in the North West.

ITIL job vacancy trend in the North West

ITIL
Salary Trend in the North West

Salary distribution trend for jobs in the North West citing ITIL.

Salary distribution trend for jobs in the North West citing ITIL

ITIL
Salary Histogram in the North West

Salary distribution for jobs citing ITIL in the North West over the 6 months to 13 January 2026.

Salary histogram for ITIL in the North West

ITIL
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North West region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester -3 88 £42,000 -8.70% 29
Lancashire -21 29 £45,000 +7.72% 13
Merseyside -15 14 £50,000 +25.00% 3
Cheshire -45 9 £33,805 -28.83% 12
Cumbria +1 6 £35,854 -12.55% 2
ITIL
England

ITIL
Co-Occurring Skills & Capabilities in the North West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (14.97%) SharePoint
2 17 (11.56%) Microsoft Exchange
3 2 (1.36%) Confluence
3 2 (1.36%) FactoryTalk
3 2 (1.36%) WinCC
4 1 (0.68%) IIS
4 1 (0.68%) Oracle Workflow
Applications
1 18 (12.24%) Microsoft Office
2 3 (2.04%) Chatbot
2 3 (2.04%) Microsoft Excel
2 3 (2.04%) MS Visio
3 2 (1.36%) Trello
4 1 (0.68%) Microsoft Project
Business Applications
1 10 (6.80%) NEC Housing
2 6 (4.08%) SAP S/4HANA
3 1 (0.68%) SAP ERP
Cloud Services
1 43 (29.25%) Azure
2 41 (27.89%) Microsoft 365
3 21 (14.29%) AWS
4 13 (8.84%) Power Platform
5 11 (7.48%) Entra ID
6 5 (3.40%) Google Workspace
7 4 (2.72%) Azure DevOps
8 3 (2.04%) GitHub
8 3 (2.04%) SaaS
8 3 (2.04%) Snowflake
9 2 (1.36%) Amazon EC2
9 2 (1.36%) Dynamics 365
9 2 (1.36%) IaaS
9 2 (1.36%) OneDrive
9 2 (1.36%) PaaS
9 2 (1.36%) PowerApps
10 1 (0.68%) Azure Cosmos DB
10 1 (0.68%) Azure Sentinel
10 1 (0.68%) Azure Synapse Analytics
10 1 (0.68%) Power Automate
Communications & Networking
1 18 (12.24%) WAN
2 17 (11.56%) VPN
3 16 (10.88%) DNS
4 14 (9.52%) LAN
5 12 (8.16%) Firewall
6 10 (6.80%) DHCP
7 7 (4.76%) HTTP
7 7 (4.76%) SSL
8 6 (4.08%) VLAN
9 4 (2.72%) SD-WAN
10 3 (2.04%) TCP/IP
11 2 (1.36%) Ethernet
11 2 (1.36%) Network Security
12 1 (0.68%) FTP
12 1 (0.68%) Internet
12 1 (0.68%) Remote Desktop
12 1 (0.68%) SMTP
12 1 (0.68%) SNMP
12 1 (0.68%) Telnet
12 1 (0.68%) VoIP
Database & Business Intelligence
1 11 (7.48%) Power BI
2 7 (4.76%) SQL Server
3 4 (2.72%) Oracle Reports
4 3 (2.04%) BusinessObjects
5 2 (1.36%) Azure SQL Database
6 1 (0.68%) Data Lake
6 1 (0.68%) SQL Server Integration Services
Development Applications
1 7 (4.76%) JIRA
General
1 54 (36.73%) Social Skills
2 24 (16.33%) Finance
3 19 (12.93%) Analytical Skills
4 15 (10.20%) Public Sector
5 12 (8.16%) Organisational Skills
6 6 (4.08%) Manufacturing
6 6 (4.08%) Police
7 3 (2.04%) Aerospace
7 3 (2.04%) Automotive
7 3 (2.04%) Inclusion and Diversity
8 2 (1.36%) Back Office
8 2 (1.36%) Banking
8 2 (1.36%) Documentation Skills
8 2 (1.36%) Law
8 2 (1.36%) Legal
8 2 (1.36%) Local Government
8 2 (1.36%) Pharmaceutical
9 1 (0.68%) Retail
9 1 (0.68%) Social Housing
9 1 (0.68%) Telecoms
Job Titles
1 35 (23.81%) Analyst
2 26 (17.69%) IT Support
3 24 (16.33%) Support Analyst
4 19 (12.93%) Lead
4 19 (12.93%) Senior
5 14 (9.52%) Desktop Support
6 13 (8.84%) 2nd Line Support
6 13 (8.84%) Applications Support
7 11 (7.48%) Applications Support Analyst
7 11 (7.48%) IT Analyst
7 11 (7.48%) IT Manager
8 10 (6.80%) 1st/2nd Line Desktop Support
8 10 (6.80%) 1st/2nd Line Help Desk Support
8 10 (6.80%) 1st/2nd Line Support
8 10 (6.80%) 2nd Line Desktop Support
8 10 (6.80%) Help Desk Support
9 9 (6.12%) Service Manager
10 8 (5.44%) Service Analyst
11 7 (4.76%) Support Engineer
11 7 (4.76%) Systems Support
Libraries, Frameworks & Software Standards
1 4 (2.72%) Oracle Fusion
1 4 (2.72%) SAP Fiori
2 3 (2.04%) REST
2 3 (2.04%) Software Packaging
3 1 (0.68%) ARM Templates
3 1 (0.68%) JSON
3 1 (0.68%) Middleware
3 1 (0.68%) YAML
Miscellaneous
1 15 (10.20%) Management Information System
2 12 (8.16%) Driving Licence
3 11 (7.48%) Operational Technology
4 9 (6.12%) Security Operations Centre
5 8 (5.44%) Cyber Kill Chain
5 8 (5.44%) Cyber Threat
6 4 (2.72%) Analytical Mindset
6 4 (2.72%) Social Media
7 3 (2.04%) AI Agents
7 3 (2.04%) FMCG
7 3 (2.04%) Onboarding
8 2 (1.36%) Cloud Native
8 2 (1.36%) Life Science
8 2 (1.36%) Low-Code
8 2 (1.36%) NHS
8 2 (1.36%) SCADA
8 2 (1.36%) Self-Motivation
8 2 (1.36%) Virtual Team
9 1 (0.68%) Fat Client
9 1 (0.68%) Thin Client
Operating Systems
1 56 (38.10%) Windows
2 21 (14.29%) Windows Server
3 10 (6.80%) Linux
4 9 (6.12%) Windows 10
5 6 (4.08%) Android
6 5 (3.40%) Apple iOS
7 4 (2.72%) Windows 7
7 4 (2.72%) Windows 8
8 2 (1.36%) Mac OS
8 2 (1.36%) VMS
9 1 (0.68%) Windows Server 2016
Processes & Methodologies
1 47 (31.97%) Customer Service
2 41 (27.89%) Problem-Solving
3 38 (25.85%) Mentoring
4 31 (21.09%) Continuous Improvement
5 30 (20.41%) Service Management
6 23 (15.65%) Stakeholder Management
7 22 (14.97%) Service Delivery
8 21 (14.29%) Agile
9 20 (13.61%) ITSM
9 20 (13.61%) Project Management
10 18 (12.24%) Coaching
11 15 (10.20%) Risk Management
12 12 (8.16%) Data Security
12 12 (8.16%) Project Delivery
13 11 (7.48%) Business Intelligence
13 11 (7.48%) Business Strategy
13 11 (7.48%) Collaborative Culture
13 11 (7.48%) Cybersecurity
13 11 (7.48%) Roadmaps
13 11 (7.48%) Security Operations
Programming Languages
1 14 (9.52%) SQL
2 6 (4.08%) PowerShell
3 3 (2.04%) Bash
4 1 (0.68%) ABAP
4 1 (0.68%) Bicep
4 1 (0.68%) Python
4 1 (0.68%) Shell Script
Qualifications
1 28 (19.05%) Degree
2 13 (8.84%) BPSS Clearance
3 12 (8.16%) Azure Certification
4 10 (6.80%) ITIL Certification
5 7 (4.76%) ITIL Foundation Certificate
6 5 (3.40%) AWS Certification
6 5 (3.40%) DBS Check
6 5 (3.40%) Microsoft Certification
6 5 (3.40%) SC Cleared
6 5 (3.40%) Security Cleared
6 5 (3.40%) TOGAF Certification
7 3 (2.04%) Master's Degree
7 3 (2.04%) MBA
8 2 (1.36%) A+ Certification
8 2 (1.36%) CCNA
8 2 (1.36%) CISA
8 2 (1.36%) Cisco Certification
8 2 (1.36%) CISSP
8 2 (1.36%) Computer Science Degree
8 2 (1.36%) CRISC
Quality Assurance & Compliance
1 17 (11.56%) ISO/IEC 27001
2 10 (6.80%) NIST
3 8 (5.44%) ISO/IEC 27005
3 8 (5.44%) SLA
4 5 (3.40%) Cyber Essentials
5 4 (2.72%) Data Quality
6 3 (2.04%) COBIT
6 3 (2.04%) GDPR
7 2 (1.36%) ITGC
8 1 (0.68%) Cyber Essentials PLUS
System Software
1 33 (22.45%) Active Directory
2 9 (6.12%) VMware Infrastructure
3 4 (2.72%) Hyper-V
4 3 (2.04%) Virtual Desktop
4 3 (2.04%) Virtual Machines
4 3 (2.04%) VMware Workstation
5 2 (1.36%) VMware ESXi
6 1 (0.68%) Docker
6 1 (0.68%) Firmware
Systems Management
1 8 (5.44%) Microsoft Intune
2 6 (4.08%) Grafana
2 6 (4.08%) Prometheus
3 5 (3.40%) Jamf Pro
3 5 (3.40%) SCCM
4 4 (2.72%) Autotask
4 4 (2.72%) Terraform
5 3 (2.04%) Kubernetes
6 2 (1.36%) Ansible
6 2 (1.36%) AssetCenter
6 2 (1.36%) SmoothWall
7 1 (0.68%) AirWatch
7 1 (0.68%) EMC NetWorker
7 1 (0.68%) FortiGate
7 1 (0.68%) RSA Archer
Vendors
1 59 (40.14%) Microsoft
2 14 (9.52%) ServiceNow
3 11 (7.48%) VMware
4 10 (6.80%) Northgate
5 8 (5.44%) Oracle
6 7 (4.76%) Cisco
6 7 (4.76%) Splunk
7 6 (4.08%) SAP
7 6 (4.08%) SolarWinds
8 5 (3.40%) Google
9 4 (2.72%) Adobe
9 4 (2.72%) ESET
9 4 (2.72%) Meraki
9 4 (2.72%) Mitel
9 4 (2.72%) Sage
10 3 (2.04%) Apple
10 3 (2.04%) Citrix
10 3 (2.04%) Genesys
11 2 (1.36%) Rockwell
11 2 (1.36%) Siemens