1 to 25 of 56 Permanent ITSM Jobs in the North West

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. Understanding of IT ...

integration experience: designing and implementing API-based (REST/SOAP) connections between IGA platforms and external systems such as HR systems, cloud identity providers, ITSM platforms, and directory services. Solid understanding of IGA and governance concepts: JML lifecycle, RBAC, least privilege, separation of duties, access certification, privileged session management ...

infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment. Key Responsibilities Provide end-user support via phone, email, portal, and ITSM ticketing systems. Manage Joiners, Movers, and Leavers processes. Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune. Manage Active Directory, Group Policy ...

primary 1st/2nd line point of contact for internal IT support, handling incidents and requests via phone, email, and the ITSM/ticketing system. Provide day-to-day support for laptops, mobile devices, and core productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (including Teams, Outlook, SharePoint ...

managing audit requests Nice to have: - Experience working with Civica UPM or other pension administration platforms - ITIL v4 certification or experience applying IT service management principles - Experience with automation tools, workflow technologies, APIs and system integration solutions - Familiarity with Agile delivery methodologies and continuous improvement practices Working with and upholding ...

managing audit requests. Nice to have Experience working with Civica UPM or other pension administration platforms. ITIL v4 certification or experience applying IT service management principles. Experience with automation tools, workflow technologies, APIs and system integration solutions. Familiarity with Agile delivery methodologies and continuous improvement practices. Working with and upholding ...

party support teams. Strong documentation skills with experience creating technical records, troubleshooting guides and knowledge articles. Experience working with ServiceNow or a similar IT Service Management platform. Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. A professional, methodical and customer ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

planning skills with a keen eye for detail. Ability to explain complex technical issues in simple terms to non-technical individuals. Proficiency with IT Service Management tools to record, manage, and resolve incidents. Ability to remain calm under pressure and adapt to changing situations. Strong problem-solving and analytical abilities ...

proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding ...

roles Demonstrated experience implementing technology solutions or process improvements Track record of successful project delivery in IT environments ITIL Foundation certification or equivalent IT service management credential Project Management Professional (PMP) or Agile certification Background in change management or organizational transformation Lean or Six Sigma methodology experience The #TeamGBT Experience ...

accountability, ownership and customer focus.• Support succession planning and capability development.• Define clear objectives and performance expectations.Key Requirements Essential• 8+ years in IT service management or service delivery leadership roles.• Experience leading Service Desk and Service Management functions.• Strong knowledge of ITIL best practice.• Experience managing third-party suppliers ...

Practical troubleshooting experience across multi‐vendor network estates such as Cisco, Juniper, Arista, Fortinet, Palo Alto Networks or F5. Experience integrating network platforms with ITSM, monitoring or observability tools, preferably ServiceNow and DX NetOps Spectrum. Ability to interpret alarms, telemetry, configurations, routing tables, logs and packet or path information ...

solutions, and platforms. Proactively calling the customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal ...

processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce and maintain management reports, dashboards and performance metrics using tools such as Power BI. Validate and analyse ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs ...

Foundation or equivalent service management knowledge. Experience deploying satellite connectivity solutions such as Starlink. Understanding of wayleaves, civils and site access requirements. Familiarity with ITSM platforms and asset management processes. Awareness of Cyber Essentials Plus, ISO 27001 and related compliance frameworks. Project coordination qualifications (PRINCE2, APM PFQ) or equivalent practical ...

documentation skills Desirable Criteria Experience with monitoring and logging platforms such as Zabbix & Grafana or similar Experience integrating infrastructure platforms with ServiceNow or similar ITSM tooling Familiarity with Atlassian products such as Jira and Confluence Strong collaborative working and stakeholder management skills Find out more about our organisation and values ...

IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation. #J-18808-Ljbffr ...

matrix delivery organisation, coordinating with client IT teams and partner suppliers to ensure contractual and financial targets are met. The role requires IT Service Management expertise, ITIL Foundation certification, and strong stakeholder management. #J-18808-Ljbffr ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. ...

trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks. Duties: Own the end-to-end Capacity Management process ...