13 of 13 Permanent Journey Map Jobs in the North West

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey More ❯

As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯

in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯

in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯

Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journey mapping to derive actionable insights that inform design. Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools More ❯

Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journey mapping to derive actionable insights that inform design. Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

implement innovative research methods to keep the team ahead of the curve Facilitate research critique sessions and knowledge-sharing to drive best practice and team growth Own user journey analysis—identify pain points and improvement opportunities that influence product strategy and roadmap What We're Looking For Proven experience leading UX research teams in fast-paced digital environments … Deep expertise in qualitative and quantitative methods—interviews, usability testing, surveys, journey mapping, personas, etc. Strong command of tools such as UserTesting, UserZoom, Hotjar, ContentSquare, or similar A collaborative approach and track record of working closely with product, design, dev, and brand teams Passion for accessibility and inclusive research—ideally with hands-on experience testing with users with More ❯