2 of 2 Permanent Knowledge Analyst Jobs in the North West

About the job you’re considering The SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained … shared to improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge ...

Capgemini is seeking an SIAM Incident and Knowledge Analyst to coordinate incident and knowledge management across a multi-supplier environment. You will work with suppliers and internal teams to create, review and maintain knowledge articles, review incidents, and drive improvements for faster resolution and better user … experience. You will monitor trends, ensure governance and quality of knowledge records, and produce reporting to support service improvement. #J-18808-Ljbffr ...