3 of 3 Permanent Performance Improvement Jobs in the North West

excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. Role Title: Service Desk Performance Manager BU/Segment: Utilities Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. … Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics-led performance improvements to support ...

Perform daily configuration, operation, and maintenance (O&M) of IMS Core network nodes to ensure continuous service availability. Monitor network KPIs and proactively provide performance improvement recommendations across internal and external IMS Core platforms. Collaborate with cross-functional teams using automation and analytics tools to improve operational efficiency. … Execute parameter configuration changes on the 5G Standalone Core platform, including cloud-native core environments and subscriber data platforms. Manage performance monitoring and alerting for 5G SA Core networks using modern observability tools (metrics, logging, and alert management). Conduct service validation, acceptance testing, and end-to-end functional ...

their excellent insight teams. The Role: The Business Intelligence Analyst will lead the preparation and development of business intelligence outputs to support operational performance, strategic planning, and external reporting requirements. You will work closely with stakeholders across the organisation to gather reporting requirements, design robust reporting solutions, and implement … data storytelling, analysis, and visualisation. Act as a subject matter expert in Power BI, including DAX, data modelling, and visual best practices. Support continuous improvement of BI tools, standards, and governance frameworks. Perform data manipulation, transformation, and validation within Power BI. Contribute to regular and ad-hoc performance ...