1 to 25 of 75 Permanent Performance Metrics Jobs in the North West

management approach, and drive improvements in our incident response and vulnerability management capabilities. You'll also take the lead in developing meaningful KPIs and performance metrics to monitor operational effectiveness, inform strategic decisions, and support continual service improvement. If you're passionate about making a difference, influencing strategic … engineers and external partners to ensure effective monitoring, detection, and response to cyber threats. Provide line management and leadership to the SOC team, including performance management, mentoring, and professional development, while fostering a collaborative and high-performing culture aligned with the University's strategic objectives. Act as the primary … swift, coordinated action. Develop and maintain key SOC processes, including standard operating procedures, escalation paths, and workflows. Define and report on KPIs, SLAs, and performance metrics to measure operational effectiveness and support strategic decision-making. Oversee threat management, SIEM optimisation, and vulnerability management activities, ensuring tools and workflows More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an … ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report More ❯

Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an … ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report More ❯

Amazon DSP) for Vendor and Seller accounts across all supported regions. Align advertising strategies with overall business goals and individual country P&L objectives. Performance Analysis & Reporting Monitor campaign performance metrics (ACOS, ROAS, CTR, CPC, etc.) and provide actionable insights to stakeholders. Generate regular reports to track … advertising performance, including performance comparisons by region and product category. Cross-functional Collaboration Work closely with country teams, sales managers, and product owners to align advertising strategies with local market priorities. Coordinate with external agencies or freelancers as needed. Budget Management Manage and allocate advertising budgets effectively across More ❯

Amazon DSP) for Vendor and Seller accounts across all supported regions. Align advertising strategies with overall business goals and individual country P&L objectives. Performance Analysis & Reporting Monitor campaign performance metrics (ACOS, ROAS, CTR, CPC, etc.) and provide actionable insights to stakeholders. Generate regular reports to track … advertising performance, including performance comparisons by region and product category. Cross-functional Collaboration Work closely with country teams, sales managers, and product owners to align advertising strategies with local market priorities. Coordinate with external agencies or freelancers as needed. Budget Management Manage and allocate advertising budgets effectively across More ❯

qualified opportunity pipeline, whitespace penetration, and upsell strategies. Act as the commercial authority and single point of contact for all client account-related matters. Performance Strive to meet all Success Framework performance metrics to ensure target attainment. KPIs include sales target performance (in-month/YTD … business awareness and support. Maintain accurate sales reporting, including pipeline data management, forecasting accuracy, CRM data management, and contract renewals. Strive to achieve sales performance KPIs. Effectively use business systems and tools. Manage GAP analysis for month, quarter, and FY, understanding key pipeline metrics for target performance. Behavioural … Competencies Demonstrate a desire to succeed with a strong work ethic. Perform well in a performance-driven, sometimes pressured environment. Show passion for performance attainment through continual prospecting, stakeholder development, and seeking referrals. Exhibit maturity and professionalism reflective of the sales function's importance. Build strong internal and More ❯

offers significant potential to help shape the future direction of DevOps and your own career. The team is responsible for ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, all of which runs in AWS. You will collaborate closely with multiple stakeholders including development teams to … proactively. Develop and implement alerts and notifications for critical events. Collaborate with development teams to enhance system resilience and reduce downtime. Analyze and optimize performance metrics to resolve latency bottlenecks and improve system responsiveness. Develop and maintain metrics dashboards to track key performance indicators (KPIs). … specifically EKS & ECS Familiar with programming languages, such as Python or .NET C#. Additional Preferred Qualifications: Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems in a cloud environment Proven experience with Windows or Linux production environments, including managing servers, operating systems, and network More ❯

About Hello Earth Hello Earth is an award-winning, B Corp Digital Performance Marketing Agency for eCommerce and DTC brands. We are a performance-driven digital agency that maximises efficiency and delivers results for socially responsible DTC brands. Were committed to using profit for purpose and inspiring responsible … championing people and the planet. Our unique approach combines assertive marketing with compelling storytelling, turning visions into conversation. Services include: Paid Social, Paid Search, Performance Content, Email, Subscriptions. About the Paid Social Manager role We are seeking a strategic Paid Social Manager with expertise in creating, running and optimising … and future-facing offer. Manage team and client actions to keep the agency at the forefront of paid media campaign planning, strategy, and execution. Performance Management: Oversee performance metrics for your clients and execute campaigns across various paid media platforms. Planning Development: Develop Paid Social plans focused More ❯

Job Title: Digital and Performance Marketing Manager Type : Remote with travel require to our Office in Manchester Hours: Full Time/Monday to Friday/9.00am -5.30pm/Parking Available Contract for 12 months Salary : circa £45k + DOE This role is hybrid with a requirement to work … strive to deliver proactive, personalised, warm, relevant, and memorable experiences, underpinned by insight, driven by data and our Bright Horizons growth strategy. Digital and Performance Marketing Team Our focus is to integrate, improve, personalise experiences across our website, social media channels, lead generation campaigns, CRM technology and key institutional … customer needs, and equally enhance business effectiveness and impact on profit margins. The Role Your role is to help us continuously evolve our digital performance – across channels, drive innovation, integration, build integrated reporting and drive on-going and strategic improvement and innovation projects. This role is highly operational, requiring More ❯

of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior leadership role requiring a strategic … with key client stakeholders and decision-makers. Ensure all client expectations are met or exceeded through proactive account oversight and issue resolution. Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements … implement service improvement actions at both tactical and operational levels. Team Leadership Lead and mentor Account Executives and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational More ❯

of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior leadership role requiring a strategic … with key client stakeholders and decision-makers. Ensure all client expectations are met or exceeded through proactive account oversight and issue resolution. Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements … implement service improvement actions at both tactical and operational levels. Team Leadership Lead and mentor Account Executives and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational More ❯

and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key metrics covering everything from capacity and retention to profitability and client performance. The role will be well supported by the senior team at the business … and plans for future growth, development and promotion. This is a senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service … with client demands to ensure efficient service delivery. Service Optimisation - Continuously improve processes, workflows, and delivery models to enhance efficiency and quality. Team Productivity & Performance - Develop and implement strategies to improve productivity/utilisation, setting clear KPIs and performance benchmarks. Process Development & Automation - Identify opportunities for automation and More ❯

and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key metrics covering everything from capacity and retention to profitability and client performance. The role will be well supported by the senior team at the business … and plans for future growth, development and promotion. This is a senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service … with client demands to ensure efficient service delivery. Service Optimisation - Continuously improve processes, workflows, and delivery models to enhance efficiency and quality. Team Productivity & Performance - Develop and implement strategies to improve productivity/utilisation, setting clear KPIs and performance benchmarks. Process Development & Automation - Identify opportunities for automation and More ❯

capabilities seamlessly across projects. Thought Leadership: Represent AND Digital's Snowflake practice at industry events, client pitches, and partner forums, reinforcing our market reputation. Performance Management: Establish KPIs and performance metrics to measure ROI and impact, ensuring accountability and continuous improvement. Risk Management: Identify and address potential More ❯

for CAFM system users. Provide helpdesk support via telephone, video call, and email to resolve system-related issues. Assist in generating reports on key performance metrics, including bespoke Excel reports and Power BI dashboards. Test new features and updates to the CAFM system before live deployment. Assist the … friendly policies, flexible working arrangements, and career development opportunities. Access to training and mentorship to support your career growth, with structured development plans and performance reviews. Be part of a global institution in a vibrant, culturally diverse city, with support for international applicants and relocation assistance. The University of More ❯

with end-users, application owners, and platform teams to triage and resolve incidents effectively. Reporting & Analysis Assist in the development of reporting dashboards and performance metrics, including SLAs and system uptime. Leverage tools such as Excel and Power BI to analyse trends, drive data-driven insights, and suggest … process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure consistent … business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. Conduct monthly service reviews and support escalation processes. Monitor vendor performance against SLAs and hold suppliers accountable for service quality. Ideal Candidate Profile Essential Skills & Experience 23 years' experience in enterprise IT support across applications More ❯

skills. Change Management: Lead through organisational change with empathy and clarity. What's involved: Agile Release Train Management: Oversee and coordinate the progress and performance of ARTs aligned to the value stream, ensuring effective delivery of initiatives. Planning and Execution: Facilitate Quarterly Increment (QI) planning sessions and manage plan … Management: Proactively identify, track, and mitigate risks and dependencies. Stakeholder Communication: Act as liaison between teams, stakeholders, and leadership, ensuring clear communication. Reporting and Metrics: Provide updates and use data to inform decisions and improve delivery. Coaching and Mentoring: Support and develop agile capability across teams. Agile Best Practice … or similar role in large-scale agile delivery. Deep understanding of Agile and SAFe frameworks. Experience leading high-performing agile teams. Ability to interpret performance metrics for continuous improvement. Knowledge of agile tools, preferably Azure DevOps. Experience managing dependencies across multiple teams or streams. Skills: Leadership, communication, and More ❯

skills. Change Management: Lead through organisational change with empathy and clarity. What's involved: Agile Release Train Management: Oversee and coordinate the progress and performance of ARTs aligned to the value stream, ensuring effective delivery of initiatives. Planning and Execution: Facilitate Quarterly Increment (QI) planning sessions and manage plan … Management: Proactively identify, track, and mitigate risks and dependencies. Stakeholder Communication: Act as liaison between teams, stakeholders, and leadership, ensuring clear communication. Reporting and Metrics: Provide updates and use data to inform decisions and improve delivery. Coaching and Mentoring: Support and develop agile capability across teams. Agile Best Practice … or similar role in large-scale agile delivery. Deep understanding of Agile and SAFe frameworks. Experience leading high-performing agile teams. Ability to interpret performance metrics for continuous improvement. Knowledge of agile tools, preferably Azure DevOps. Experience managing dependencies across multiple teams or streams. Skills: Leadership, communication, and More ❯

other relevant departments to ensure cohesive information flow Generate accurate and timely quotes using internal software Provide regular reports on sales support activities and performance metrics Contribute to the continuous improvement of sales support processes and systems Desired Traits and Characteristics We are looking for charismatic and professional More ❯

to ensure client success. Market Intelligence: Stay ahead of industry trends and client challenges, using insights to sharpen sales strategies and enhance value delivery. Performance Analysis: Use pipeline metrics, client feedback, and sales data to inform strategic decision-making and report to senior leadership. What We're Looking … good grasp of technical terminology and the ability to liaise effectively with both commercial and technical teams. Comfortable with data-led decision-making, using performance metrics and client feedback to guide action. A natural collaborator with the ability to lead projects and support junior team members. Why Join More ❯

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous improvement and work … Service desk and system management (maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT … teams. Establish new and report on existing progress reports and performance metrics to measure IT effectiveness and productivity. Provide first call support for user or site issues to include applications, desktop, and hardware devices. What We're Looking For: Ability to assist in strategic planning, results-based management More ❯

and manage team schedules, work assignments, site coverage, and resource allocation. Serve as the escalation point for technical issues or high-priority field failures. Performance & Quality Oversight Ensure timely completion of preventive maintenance, system upgrades, troubleshooting, and emergency response at all BESS sites. Oversee implementation of standard operating procedures … and ensure compliance with local and national safety regulations. Monitor field performance metrics, analysing data from monitoring systems to identify trends and drive improvement. Safety & Compliance Ensure all work is conducted in accordance with HSE standards and regulatory requirements. Perform risk assessments and ensure all personnel adhere to … records for audits and compliance reporting. Customer & Stakeholder Engagement Act as the technical liaison for internal stakeholders, project managers, and external clients regarding system performance and field operations. Support customer satisfaction by ensuring service excellence and timely resolution of on-site issues. Training & Development Mentor, coach, and develop field More ❯