12 of 12 Permanent Problem Management Jobs in the North West

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level … agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing … technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution. Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. Problem Management - Monitor More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

Manchester office for meetings and to collaborate with the Support team. Day to day you will: Own the delivery of the support function in the UK Contribute to account management of key customers, understanding the entirety of the customer position, including challenges, project work, issues and risks Operate as part of a global support team with aligned processes and … Australian/NZ colleagues in a 'follow the sun' support model Liaise with appropriate L2/L3 team leaders to achieve successful outcomes for customer raised incidents following ITIL problem management principles About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies … both a strategic and tactical level Experience supporting cloud hosted solutions alongside a Site-Reliability-Engineering/Managed Services team Proven experience working to processes aligned to ISO9001 (quality management), ISO27001 (information security) and ISO31000 (risk management) How to apply To apply, submit a covering letter explaining why you would love to work for Alcidion and your CV More ❯

practices. Collaborate closely with the Regional Service Manager and internal departments to deliver consistent service excellence. Key Relationships Direct Reports: Field Technical Support Specialists Internal: Service Delivery, Service Desk, Problem Management, Service Planning External: ICT Services customers About You Minimum 5 years’ experience as a Field Technical Support Specialist, ideally within the print or managed services sector. Strong … problem-solving and analytical skills for rapid and accurate fault resolution. Excellent interpersonal and communication skills with a focus on first-class customer service. Proven ability to lead, develop, and motivate a field-based technical team. Why Join Us? You’ll play a pivotal role in shaping the quality of service delivery and team performance across our technical support More ❯

promoting best practices and continuous improvement. Collaboration & Communication : Skilled in working with cross-functional teams including Product Owners, Architects, Designers, and Testers to deliver user-focused, policy-aligned solutions. Problem Solving & Modernisation : Capable of analysing complex systems, modernising legacy applications, and ensuring service continuity through effective incident and problem management. Delivery. Work. Projects. In this role, you'll More ❯

promoting best practices and continuous improvement. Collaboration & Communication : Skilled in working with cross-functional teams including Product Owners, Architects, Designers, and Testers to deliver user-focused, policy-aligned solutions. Problem Solving & Modernisation : Capable of analysing complex systems, modernising legacy applications, and ensuring service continuity through effective incident and problem management. Delivery. Work. Projects. In this role, you'll More ❯

promoting best practices and continuous improvement. Collaboration & Communication : Skilled in working with cross-functional teams including Product Owners, Architects, Designers, and Testers to deliver user-focused, policy-aligned solutions. Problem Solving & Modernisation : Capable of analysing complex systems, modernising legacy applications, and ensuring service continuity through effective incident and problem management. Delivery. Work. Projects. In this role, you'll More ❯

device performance. Support colleagues during installations, peak workloads, and absences. Log and maintain accurate service records within the call-logging system. Identify and escalate recurring issues to support proactive problem management. Share technical expertise and best practices with team members. Build and maintain strong relationships with customers and stakeholders. Maintain field stock at prescribed levels and ensure cost-effective … About You Proven experience in field technical support, ideally within print, copier, or IT hardware sectors. Relevant qualification (City & Guilds or equivalent) or equivalent technical competence. Strong analytical and problem-solving skills with the ability to deliver swift, accurate solutions. Excellent communication and interpersonal skills with a focus on delivering outstanding customer service. Organised, self-motivated, and capable of More ❯

your role you will: Lead, coach and inspire your team to deliver reliable, responsive IT monitoring and support. Embed ITIL best practices and ensure standards are met for incident, problem and change management. Act as a calm, confident escalation point during critical events, ensuring clear communication and quick resolution. Collaborate with experts and partners to optimise monitoring tools, drive … operations or service monitoring teams (preferably in a 24/7 or mission-critical environment). Strong understanding of ITIL frameworks and operational processes such as incident, change and problem management. Hands-on experience with monitoring tools (e.g. SolarWinds, Zabbix, Nagios) Familiarity with CMDB management and configuration best practices. As a leader, you'll balance accountability with empathy More ❯

your role you will: Lead, coach and inspire your team to deliver reliable, responsive IT monitoring and support. Embed ITIL best practices and ensure standards are met for incident, problem and change management. Act as a calm, confident escalation point during critical events, ensuring clear communication and quick resolution. Collaborate with experts and partners to optimise monitoring tools, drive … operations or service monitoring teams (preferably in a 24/7 or mission-critical environment). Strong understanding of ITIL frameworks and operational processes such as incident, change and problem management. Hands-on experience with monitoring tools (e.g. SolarWinds, Zabbix, Nagios) Familiarity with CMDB management and configuration best practices. As a leader, you'll balance accountability with empathy More ❯