Speech Analytics Platform Analyst
- Hiring Organisation
- Vitality Corporate Services Limited
- Location
- Stockport, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
measurable business insight. Working across speech analytics, data and reporting, the role will translate complex language patterns into clear outputs that improve customer outcomes, regulatory compliance, coaching and operational performance. Key Actions Build and maintain scorecards, processes and category structures within the conversation intelligence platform to measure agent … behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with clear commentary and actionable recommendations Apply conversational ...