12 of 12 Permanent Remote Monitoring and Management Jobs in the North West

sites as required) Salary: £28-30k plus competitive benefits Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support/Managed Service Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on … providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart … autonomy for your voice to be heard. What You’ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP More ❯

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You'll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It's an excellent opportunity to grow your technical skills through hands-on experience and professional development. We're seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You'll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You’ll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You’ll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You’ll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You’ll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You’ll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You’ll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

/3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future … strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring … of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate More ❯

/3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future … strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring … of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate More ❯

/3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future … strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring … of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate More ❯

/3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future … strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring … of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate More ❯

I'm currently working with a client who has an exciting opportunity that has opened up for experienced Support Engineer to join a well-established and growing IT team. In this role, you'll be responsible for diagnosing and resolving technical issues across a range of applications and systems, while delivering outstanding customer service and technical support to clients. This … is a hands-on position requiring solid experience in desktop support and a wide understanding of IT systems and technologies. You’ll also work closely with internal teams to escalate complex issues and ensure that client needs are met efficiently and professionally. What You’ll Be Doing: Handling day-to-day customer support and resolving IT helpdesk tickets quickly and … efficiently. Managing and delivering customer IT projects on time and to a high standard. Onboarding new customers and ensuring a smooth transition into our systems. Proposing solutions for new customer developments. Supporting the training and development of support team members. Ideal Experience Windows Servers (up to 2022), Active Directory, Group Policy, DNS, RDS, etc. Virtualisation (Hyper-V/ESXi), networking More ❯

I'm currently working with a client who has an exciting opportunity that has opened up for experienced Support Engineer to join a well-established and growing IT team. In this role, you'll be responsible for diagnosing and resolving technical issues across a range of applications and systems, while delivering outstanding customer service and technical support to clients. This … is a hands-on position requiring solid experience in desktop support and a wide understanding of IT systems and technologies. You’ll also work closely with internal teams to escalate complex issues and ensure that client needs are met efficiently and professionally. What You’ll Be Doing: Handling day-to-day customer support and resolving IT helpdesk tickets quickly and … efficiently. Managing and delivering customer IT projects on time and to a high standard. Onboarding new customers and ensuring a smooth transition into our systems. Proposing solutions for new customer developments. Supporting the training and development of support team members. Ideal Experience Windows Servers (up to 2022), Active Directory, Group Policy, DNS, RDS, etc. Virtualisation (Hyper-V/ESXi), networking More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to … their customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow … agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability More ❯