1 to 19 of 19 Permanent Service Design Jobs in the North West

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices more »

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually … sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... APCT1_UKTJ more »

Service Assurance Analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service Assurance Analyst to ensure that new and changed services are consistently designed and transition in line with the … IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition … requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of Service Design and Transition Packages, Service more »

We have an excellent Service Design & Transition Management Analyst job opportunity on a 2 year FTC/Permanent basis with our client based in Manchester, which is hybrid/flexible working 2 days per week in the office. Candidates who are interested in applying for this position should … be able to demonstrate the following skills and experience:- Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services. Creation and maintenance of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material … tosupport a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are released are fit for purpose and meet Service Design and more »

Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination … of some of the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of more »

Communications Licence, which is regulated by Ofgem. They are a monopoly in the telecoms space and require an Operations Analyst to work closely with service providers and project manage the technical aspects necessary for successful SMETS1 migration within their Migration Control Centre (MCC). The Role: The MCC Operations … Operations Directorate. He/she will: Conduct technical investigations and execute necessary remediation for all incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures … to restore normal service operation. Identify and investigate solution defects within the production environment and communicate issues to service providers and third parties where appropriate. Develop and maintain strategies to minimize customer and consumer impacts resulting from MCC incidents and defects. Define and develop high level solution requirements more »

a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »

within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. Service Design: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »

The Opportunity: You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape … stakeholders, crafting enriching experiences that leave users positively captivated. Skills and Experience: You will have already gained experience of working in a user centred design team as a service designer or a similarly related role from within a consultancy, agency or in-house setting, enjoying a track record … in developing user journeys, service maps and blueprints. Able to consult internally with colleagues and externally with senior stakeholders in a client-facing capacity, you will focused on best practice and enjoy hosting workshops with senior client stakeholders to establish the required designs. If you're ready to take more »

We have an excellent Service Design & Transition Analyst job opportunity on a 2 year FTC/Permanent basis with our client based in Manchester, which is hybrid/flexible working 2 days per week in the office. Candidates who are interested in applying for this position should be … able to demonstrate the following skills and experience:- Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services. Creation and maintenance of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport … a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are released are fit for purpose and meet Service Design and Transition more »

Service Assurance Analyst Manchester £36,024 – 44,263 (dep on exp) Full-time, Fixed Term (24 months) Job Description: We are currently recruiting for a Service Assurance Analyst who will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete … Service Design Package. You will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. … You will have proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services and be skilled in collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment. You will have a demonstrable more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as … runbooks, configuring ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with more »

Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity more »

Job Title: Service Delivery Practitioner Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £44,000 + dependant on skills and experience What you'll be doing: Ensure Service Acceptance …/Transition for the Product Fulfilment function within IM&T Contribute to Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion Continual Service Improvement and Service Automation Minimise Service-Related Risks Your skills and experiences … Essential: Experience of all aspects of Service Delivery ideally within a large organisation, and ideally experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (Configuration Management Database) and their application (e.g. ServiceNow) Familiarity with more »

will be part of the Chief Medical Officer's (CMO) structure within the two Local Care Organisations providing knowledge, experience and expertise to the design, implementation and operation of a population health management approach to improving health and wellbeing outcomes for residents in Manchester and Trafford. The Population Health … strategic leadership role at citywide and borough levels to ensure the neighbourhood models focus on population health management (PHM), are co-produced, resident-centric (service design through to evaluation and governance), improve access and address inequities. The post holder will provide strong and visible leadership across the Neighbourhoods … in the locality and the PCNs. The role will support the locality level design, development and mobilisation of local and regional strategies and policy changes as they relate to population health management methods. A tailored approach will be taken, recognising the different stages and needs of the two LCOs more »

client is seeking a highly skilled DevOps Engineer to join their Automation Engineering Team. In this role, you will take technical responsibility for the design, development, integration, and configuration of automation components and infrastructures. You will lead development activities, drive system integrations, and build robust capabilities in automation and … and non-functional requirements. You will also ensure adherence to best practices, set technical policies, and provide expert advice on automation, systems integration, and service design. Key Responsibilities: Design, develop, amend, and refactor complex programs/scripts. Document work and apply version control. Plan and drive software construction … activities. Enhance systems integration and build capabilities. Configure IT environments and manage test software platforms. Design large, complex systems considering all constraints and environments. Produce detailed design specifications and verify against requirements. Qualifications: Proven experience in DevOps, systems integration, and automation. Strong programming and scripting skills. Expertise in more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA … tower, fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »