Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
SYKES COTTAGES LTD
About the Role Joining our central service, working across the Forge Holiday Group, our business-critical IT ServiceDesk are seeking two new ServiceDesk Analysts to join our IT Operations team at our Chester head office. Due to the on-call aspect of this … to 24/7 mental health support Regular social events including monthly team outings and end of year party! Joining our dedicated IT Support desk, you will provide 24/7 IT support to our 4 divisions across the Forge Holiday Group including our Regional Brands based across the … and Ireland, Sykes Holiday Cottages, UKCaravansforHire and Forest Holidays. With experience in supporting Windows desktop and basic administration of Azure Active Directory, our newest ServiceDeskAnalyst will work closely with our larger Technology department, responsible for the companys cloud and on-premises infrastructure as well as more »
Widnes, Cheshire, North West, United Kingdom Hybrid / WFH Options
Suttons Group
Job Opportunity: ICT ServiceDeskAnalyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT ServiceDeskAnalyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT ServiceDeskAnalyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure ServiceDesk Tickets are managed within SLAs Provide site visits more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
BDO
to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT ServiceDesk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by … working on the ServiceDesk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation … enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT ServiceDesk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership more »