1 to 22 of 22 Permanent Service Manager Jobs in the North West

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery … Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery … Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting more »

We have a fantastic permanent opportunity for a Technology Services Security Manager to lead our Security Operations function within the IT department. This pivotal role involves managing both internal and external specialist 3rd party support to deliver security operations activities across our diverse digital estate. The successful candidate … MSP)/APMP qualification is desirable. Day to Day of the role: Improve the performance and security of the digital estate through proactive continuous service improvement. Manage the security operations of the Technology estates, ensuring availability 24/7/365 where applicable. Collaborate with the wider Technology Services … salary package. Opportunities for professional development and certifications. Engaging and collaborative work environment. Comprehensive benefits package. To apply for the Technology Services Security Manager position, please submit your CV and cover letter detailing your relevant experience and qualifications. more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding … service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to … ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks more »

IT Services Planning Manager Salary: £45,585 to £56,021 per annum, depending on relevant experience Location: Manchester, city centre. Working Hours: 35hrs per week. Hybrid working (flexibility required) Employment type: Permanent Blue Arrow is recruiting an IT Services planning manager for our client which is … to manage a small team. Summary of the role Reporting into the Head of Planning, Capability and Culture, the IT Services (ITS) Planning Manager will lead the planning and management information function for the Directorate and feed into to the University-wide planning activities. Working closely with ITS … and horizon scanning capabilities with performance monitoring and work portfolio management to enable the successful delivery of the ITS strategy. The ITS Planning Manager will be leading a team that will support the Directorate to mature its planning, forecasting and prioritisation capabilities through increased visibility and oversight of more »

Liberty has an exciting opportunity for a Gas Service Delivery Manager to join our team, based in Knowsley. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £36,540 to £42,630 depending … the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Gas Service Delivery Manager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the North more »

Senior Technical Services Manager £65,000 - £75,000 p/a + robust benefits package Liverpool I'm currently recruiting for a Senior Technical Services Manager to lead the hard-service maintenance delivery in an acute hospital in Liverpool. Managing a team of 40 (with … on KPI delivery and technical compliance across the estate – we are looking for someone who can build processes from the ground up to improve service delivery. The role would suit someone with a strong operational background who can strategically lead the team, improving culture and service delivery while …/7 engineering provision, providing strategic staff guidance and management. Owning and managing the engineering processes on site, ensuring a high level of service and that works re done in line with KPI's and SLA's. Analysis of KPI's to identify improvements. Strategic management of the team more »

Job Title: Service Desk Manager Location: Cheshire/South Manchester Salary Range: up to £55k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely … industry company seeking to build out an IT hub in the Greater Manchester/Cheshire area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk … Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll more »

of vital importance for the delivery of our products and services across the division. The Role: We are currently seeking a highly motivated IT Service Delivery Manager to join our division. You will be instrumental in managing the service delivery framework for our portfolio of companies … level of in-house support. Your role is critical in ensuring that our technology partners, both shared and unique to each company, deliver outstanding service standards that are in harmony with our strategic goals and encourage ongoing enhancement. By developing excellent relationships with our technology partners you will ensure … that the service delivery is as per our contractual agreements, regularly reviewing and measuring service delivery and performance to maintain our expected service standards. While leveraging the buying power of the division, you will ensure the needs of the individual companies are met and receiving a high more »

Global Professional Services Firm – Procurement Manager (Software/IT) – Manchester X 2 days pw – Rapid Expansion - £75-85k + Package Join this rapidly expanding professional services firm as a Procurement Manager responsible for overseeing the planning, development and execution of procurement strategies relating to IT … needs. You will work directly with the Senior Technology Category Manager and report to the Senior Manager/Client Lead for several key accounts. You will manage critical supplier relationships, lead sourcing lifecycle for acquisitions of IT equipment, software licensing, and more. This is a full … in their stunning offices with on-sight gym, food and drinks and other little perks! What you will be doing as a Procurement Manager: Deliver business value by managing IT projects or contracts of varying complexity and creating long-term category strategies. Lead the sourcing lifecycle, including requirements more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating … and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce … service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »

We are looking for an experienced Workshop Manager or Supervisor to join our Nationwide Platforms team at the Warrington depot. As Workshop Service Manager you will be responsible for managing all workshop and field based engineering activities at the Depot. Ideally someone within a similar … Manage appropriate fleet hire availability through day-book ? Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale eg service, Thorough Examination etc ? Ensure safe systems of work are applied to all activities carried out ? Report engineering incidents or issues, including warranty failures and … customer damage ? Deliver technical ?tool-box talk' type information sessions to engineering staff ? Liaise with external parts and service providers when required ? Develop productive relationships across all regional and inter-regional functions to meet the overall business plan The ideal candidate will have: ? Formally trained in an engineering discipline more »

Senior Technical Services Manager £65,000 - £75,000 p/a + robust benefits package Liverpool I'm currently recruiting for a Senior Technical Services Manager to lead the hard-service maintenance delivery in an acute hospital in Liverpool. Managing a team of 40 (with more »

whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you. As our Senior Service Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT services to ensure smooth delivery and … an extra paid day off every year to help local charities and community organisations. The Role Main responsibilities include: Lead and manage the Technology Service teams, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. Monitor service performance metrics, identify areas … for improvement, and implement strategies to enhance service quality and efficiency. Develop and maintain service level agreements (SLAs) and Operational level agreements (OLA) with stakeholders and ensure adherence to agreed service levels. Supporting the continuous improvement of IT services across the organisation Responsible for maximising the number more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

Service Desk Manager We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs. Key Responsibilities: Lead the 24/7 service desk team, managing incidents, requests, and problem resolution. Ensure service levels and response times are met. Report on performance using KPIs and metrics. Develop and implement service desk policies and procedures. Optimise the use of ServiceNow. Manage team goals, provide feedback, and support development. Maintain records and … create a knowledge base. Drive continuous service improvement. Manage major incidents with the service delivery team. Handle escalated queries and concerns. Update service desk documentation. Identify and implement process improvements. Ensure IT security and compliance standards. Facilitate team communication and collaboration. Assist in hiring and onboarding new more »

Service Desk Team Manager We seek a proactive Service Desk Team Manager to oversee service desk operations outside standard business hours. This position involves supervising a team of service desk analysts, ensuring excellent customer service, and adhering to SLAs. The manager will be the primary escalation point for complex issues and provide team leadership. Primary Responsibilities: Supervise the out-of-hours service desk team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and … team members. Manage the incident response process during out-of-hours. Work with other departments to resolve major incidents. Identify and implement improvements to service desk processes. Maintain and update service desk documentation. Utilise metrics and KPIs to drive continuous improvement. Report service desk performance and strategies more »

Job Title: Service Desk Manager Location: Cheshire/South Manchester Salary Range: up to £55 plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely … industry company seeking to build out an IT hub in the Greater Manchester/Cheshire area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk … Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll more »

LIFT REPAIR AND SERVICE MANAGER Location of the Lift Repair & Service Manager/Lift Service Manager/Lift Industry Service Manager/Mechanical Electrical Service Manager/Lift Repair Manager: Stockport Salary of … the Lift Repair & Service Manager/Lift Service Manager/Lift Industry Service Manager/Mechanical Electrical Service Manager/Lift Repair Manager: £35,000 - £45,000 pa depending on your experience My client, and established … Lift Repair and Service Company, are looking for an experienced Lift Repair & Service Manager/Lift Service Manager/Lift Industry Service Manager/Mechanical Electrical Service Manager/Lift Repair Manager to join their more »

Service Manager required for a growing Air Conditioning Contractor based in the Greater Manchester region Basic to £60K + Car allowance THE ROLE *Oversee a team of 12 Engineers and a Support Desk by answering Technical queries *Complete client site visits on site, undertaking quality checks and … assisting with Estimation of Service projects as and when required *Drive forward profitability and win new business by implementing your own process *Ensure Engineers are as productive as possible and that customer satisfaction is high WHY SHOULD I APPLY? *Great opportunity to Drive forward the Service Team, allowing … THE PACKAGE *Basic to £60K dependent on experience *Car allowance (around £500 per month) *Travel expenses paid *Pension contribution THE PERSON *Experience in a Service Management role essential *Good knowledge of VRF(V), Split and Chillers essential *Computer literate with good knowledge of Microsoft office packages and Outlook *UK more »

Service & Aftersales Manager (Engineering) - Trafford Park - Up to £40,000 About the Company Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including … transport, construction, mining, materials handling and environmental services providers. Service & Aftersales Manager - The Rewards Competitive salary Monday Friday 08.30 16.45 33 Days holiday (including Bank Holidays) Pension Scheme Death in service Free parking Service & Aftersales Manager - Requirements Engineering qualification would be an advantage … Computer skills like MS Office, ERP systems Analytical mindset, strong organizational and project management skills Excellent communication skills Attention to detail & problem solving Customer service and administration skills Ability to work using own initiative & team player Service & Aftersales Manager - Responsibilities Improve the quality of customer service more »