4 of 4 Permanent Support Manager Jobs in the North West

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional … services company with systems and support team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused … oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for … thisCustomer Services Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive … regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience More ❯

everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Support The Customer Support Team is responsible for helping GBG's customers use our products. The Team takes pride in supporting GBG's Vision through the provision of excellent … customer service. Customer Support Manager - Tier1 The role reports to the Head of Customer Support EMEA, you will be responsible for the performance of the Tier 1 Customer Support team, ensuring customers receive the highest level of support. Tier 1 is the initial port of call for all incoming customer queries across our product portfolio. Tier … is responsible for resolving faster-turnaround queries and escalating other tickets as appropriate to Tier 2 specialists. What you will do Support delivery of the global customer support strategy Recruit, mentor and manage team members. Monitor, measure, and manage the team's progress. Promoting a positive environment, knowledge transfer and self-management/development. Demonstrate customer 'obsession' by More ❯