1 to 25 of 39 Permanent Team Leader Jobs in the North West

Helpdesk Team Leader I’m recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isn’t just a team leader role — you’ll stay hands-on, get stuck into escalations, and be the go-to technical expert for the … team. If you enjoy balancing leadership with technical problem-solving, this is an excellent move!! The Role You’ll be leading a small team of 1st/2nd line engineers while also personally handling complex issues, working directly with clients, and making sure the team hits SLAs. You’ll manage ticket queues, mentor engineers, and ensure … DHCP, VPN, firewalls) Windows Server and Active Directory environments What We’re Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent communication skills and ability More ❯

SDR Team Leader – High-Value Tech Solutions 📈 📍 Location: Manchester | 💰 Salary: Highly Competitive plus Significant Commission Incentive | 💼 Contract: Full-Time, Permanent Are you a successful, high-performing Sales Development Representative (SDR) ready to take the next step and lead a team? We are looking for an experienced professional to move into a Team Leader … a people leadership role, rewarding your success on the SDR desk. High Earning Potential: Benefit from a highly competitive base salary and a big commission incentive tied to team performance. High-Value Focus: Work on high-impact strategic accounts within the IT/Managed Services sector. Coaching & Mentorship: Develop your skills by training and guiding a team … an energetic phone presence. Proven experience with Salesforce.com or a similar CRM application. A strong desire and aptitude to move into a people leadership position (prior team leader experience is highly desirable). Ready to lead our sales engine and accelerate your career? Apply now More ❯

SDR Team Leader – High-Value Tech Solutions 📈 📍 Location: Manchester | 💰 Salary: Highly Competitive plus Significant Commission Incentive | 💼 Contract: Full-Time, Permanent Are you a successful, high-performing Sales Development Representative (SDR) ready to take the next step and lead a team? We are looking for an experienced professional to move into a Team Leader … a people leadership role, rewarding your success on the SDR desk. High Earning Potential: Benefit from a highly competitive base salary and a big commission incentive tied to team performance. High-Value Focus: Work on high-impact strategic accounts within the IT/Managed Services sector. Coaching & Mentorship: Develop your skills by training and guiding a team … an energetic phone presence. Proven experience with Salesforce.com or a similar CRM application. A strong desire and aptitude to move into a people leadership position (prior team leader experience is highly desirable). Ready to lead our sales engine and accelerate your career? Apply now More ❯

SDR Team Leader – High-Value Tech Solutions 📈 📍 Location: Manchester | 💰 Salary: Highly Competitive plus Significant Commission Incentive | 💼 Contract: Full-Time, Permanent Are you a successful, high-performing Sales Development Representative (SDR) ready to take the next step and lead a team? We are looking for an experienced professional to move into a Team Leader … a people leadership role, rewarding your success on the SDR desk. High Earning Potential: Benefit from a highly competitive base salary and a big commission incentive tied to team performance. High-Value Focus: Work on high-impact strategic accounts within the IT/Managed Services sector. Coaching & Mentorship: Develop your skills by training and guiding a team … an energetic phone presence. Proven experience with Salesforce.com or a similar CRM application. A strong desire and aptitude to move into a people leadership position (prior team leader experience is highly desirable). Ready to lead our sales engine and accelerate your career? Apply now More ❯

Helpdesk Team Leader Im recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isnt just a team leader role youll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you … enjoy balancing leadership with technical problem-solving, this is an excellent move!! The Role Youll be leading a small team of 1st/2nd line engineers while also personally handling complex issues, working directly with clients, and making sure the team hits SLAs. Youll manage ticket queues, mentor engineers, and ensure the right technical solutions are … DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What Were Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent communication skills and ability More ❯

We have an exciting opportunity for an experienced Safety Data Sheet (SDS) Team Leader to join our dynamic Product Stewardship function. In this pivotal role, you'll lead a skilled team of SDS authors, driving regulatory excellence and ensuring compliance across the EMEA region. As a key member of the leadership team, you … offering a collaborative environment where innovation, integrity, and growth are at the heart of what we do. The Role at a Glance: Safety Data Sheet (SDS) Team Leader EMEA Middlesbrough or Widnes - Hybrid - 3 days per week in office Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health, 33 days … coordinate ESDS where needed. • Adhere to safety notices and all Quality procedures. • Support health, safety, training, legislative, and environmental initiatives. Who we are looking for: • Dynamic team leader with strong communication skills and 2+ years experience in chemical regulations (e.g., SDS authoring, Product Stewardship, or Environmental, Health and Safety); SDS authoring experience preferred. • Strong numeracy and statistical More ❯

Job Title: IT Operations Centre (ITOC) Team Leader Location: Oxford Road, Manchester Salary: £37,694 to £46,049 per annum, depending on relevant experience Job type: Full Time, Permanent. Closing date: 23/10/2025 We're stronger when we're diverse: At The University of Manchester, we're proud of our inclusive community. We welcome … safeguarding uptime, and ensuring critical digital services are there when researchers, students and partners need them most. We're looking for a technically capable, people-focused Team Leader to guide our ITOC team, who thrives in complex environments, leads with clarity and empathy, and turns operational excellence into a culture, not just a checklist. The … opportunity: As the IT Operations Centre Team Leader, you'll be at the core of digital operations, leading a skilled team of analysts responsible for system monitoring, availability, and rapid incident response across one of the UK's largest and most complex university infrastructures. Within your role you will: Lead, coach and inspire your team More ❯

Job Title: IT Operations Centre (ITOC) Team Leader Location: Oxford Road, Manchester Salary: £37,694 to £46,049 per annum, depending on relevant experience Job type: Full Time, Permanent. Closing date: 23/10/2025 We're stronger when we're diverse: At The University of Manchester, we're proud of our inclusive community. We welcome … safeguarding uptime, and ensuring critical digital services are there when researchers, students and partners need them most. We're looking for a technically capable, people-focused Team Leader to guide our ITOC team, who thrives in complex environments, leads with clarity and empathy, and turns operational excellence into a culture, not just a checklist. The … opportunity: As the IT Operations Centre Team Leader, you'll be at the core of digital operations, leading a skilled team of analysts responsible for system monitoring, availability, and rapid incident response across one of the UK's largest and most complex university infrastructures. Within your role you will: Lead, coach and inspire your team More ❯

Team Leader – Field Service Location: Warrington About the Role We’re seeking an experienced and motivated Team Leader – Field Service to lead, guide, and support a team of field technicians in delivering exceptional technical service and customer satisfaction. This position offers the opportunity to combine strong technical acumen with leadership and mentoring … to drive team performance and quality standards. Key Responsibilities Lead and motivate a team of Field Technicians, ensuring all meet and exceed performance and quality standards. Provide coaching, development, and technical support to enhance skills and service effectiveness. Monitor performance, identify strengths and development areas, and optimise team resource allocation. Deliver professional technical support … coaching, root cause analysis, and provide detailed reporting for service improvement. Ensure effective fault diagnosis, maintenance, and system updates. Support new installations and project work as required. Maintain team stock levels at optimal and cost-effective standards. Facilitate team meetings to share updates, goals, and best practices. Collaborate closely with the Regional Service Manager and internal More ❯

ROLE : Team Leader - Commercial Print/Photocopiers LOCATION : North West The Opportunity Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of … technical expertise, product knowledge, and customer care. Key Responsibilities Set and monitor team performance standards to meet service level expectations. Coach and develop Technicians through technical support and field accompaniment. Identify team strengths and weaknesses to optimize resource allocation. Provide timely technical assistance to direct and indirect accounts in line with SLAs. Recommend training needs and … Manage boot stock and site inventory at optimal, cost-effective levels. Attend product training to maintain up-to-date technical knowledge. Support escalated incidents and customer-related issues. Lead team meetings to communicate goals, performance updates, and foster engagement. Support the RSM with operational and strategic initiatives. Carry out additional duties as required to support business objectives. Skills More ❯

ROLE : Team Leader - Commercial Print/Photocopiers LOCATION : North West The Opportunity Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of … technical expertise, product knowledge, and customer care. Key Responsibilities Set and monitor team performance standards to meet service level expectations. Coach and develop Technicians through technical support and field accompaniment. Identify team strengths and weaknesses to optimize resource allocation. Provide timely technical assistance to direct and indirect accounts in line with SLAs. Recommend training needs and … Manage boot stock and site inventory at optimal, cost-effective levels. Attend product training to maintain up-to-date technical knowledge. Support escalated incidents and customer-related issues. Lead team meetings to communicate goals, performance updates, and foster engagement. Support the RSM with operational and strategic initiatives. Carry out additional duties as required to support business objectives. Skills More ❯

IT Service Desk Team Leader Salary: £41k per annum plus excellent benefits Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Location: Hybrid working a mixture of home and office working at our office in Speke, Liverpool. Closing Date: 26 October 2025 Recruitment Date: 14 November 2025 Our vision is … proud to call their home. What will your role be? Youll be joining us at an exciting time! Were currently recruiting for several new roles within our ICT team, to bring focus and expertise across Service, Change and Technology. These roles represent our investment and commitment to building a modern, agile … ICT function. Together, they will shape and deliver our digital roadmap and ensure our structure is aligned with SLHs future ambitions. As the IT Service Desk Team Leader, you will manage our IT Service Desk function and team of IT Support Officers. You will be accountable for delivering an effective, customer-focussed and high performing More ❯

About the opportunity: Are you an experienced IT professional with a passion for leadership and first-class customer support? We're looking for a Technology Support Team Leader to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips. Key … Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you'll be at the heart of keeping our business connected and secure. We offer a collaborative culture, opportunities for training and development, and the chance to be part More ❯

IT Infrastructure Team Lead Preston £38,897 - £42,081 Up to 10% of annual salary offered for an outstanding candidate An IT infrastructure Team Lead is required for our education client based in Preston.This is a strategic and hands-on leadership role, responsible for the organisation’s infrastructure environment. You’ll lead the Infrastructure & Systems sub … team, manage two Infrastructure Engineers, and ensure the delivery of secure, resilient, and future-ready IT services.Key Responsibilities:Lead infrastructure projects, upgrades, and migrationsAdminister networks, servers, cloud platforms (Microsoft 365, Azure AD)Oversee endpoint management (Intune & JAMF)Maintain and optimise SQL Server environmentsSupport cybersecurity, compliance, and disaster recovery planning Skills:Essential:Degree in IT or equivalent experienceStrong technical More ❯

IT Support, Team Lead (On-site MSP) Penrith 40,000 to 50,000 + Profit Sharing + Company Events + Sick Pay + School Holiday + Company Pension Scheme + Overtime Are you an IT Support Technician or similar looking to lead a small team that solves IT related issues for the education sector ranging from … building servers to cybersecurity. Do you want a Monday to Friday, site-based role where you will lead a small team of IT Field Engineers to help progress education through the power of technology. This opportunity gives you the chance to become the key figure in supporting schools around Cumbria, being the highest point of command in the … field engineer technicians in supporting a range of schools with issues such as networking, digital transformation, cybersecurity, strategic planning and many more IT related issues. As an IT support leader, you will be expected to be the last line of defence against these issues offering premium solutions and decisions. As a team leader, you will also More ❯

IT Support, Team Lead (On-site MSP) Penrith £40,000 to £50,000 + Profit Sharing + Company Events + Sick Pay + School Holiday + Company Pension Scheme + Overtime Are you an IT Support Technician or similar looking to lead a small team that solves IT related issues for the education sector ranging from … building servers to cybersecurity. Do you want a Monday to Friday, site-based role where you will lead a small team of IT Field Engineers to help progress education through the power of technology. This opportunity gives you the chance to become the key figure in supporting schools around Cumbria, being the highest point of command in the … field engineer technicians in supporting a range of schools with issues such as networking, digital transformation, cybersecurity, strategic planning and many more IT related issues. As an IT support leader, you will be expected to be the last line of defence against these issues offering premium solutions and decisions. As a team leader, you will also More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and … skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat … departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You Experience withZendeskor similar software Proven experience in a Customer Service Team Manager or similar leadership role. Strong people management, coaching, and mentoring skills. Excellent communication and problem-solving abilities. Comfortable working with customer service software and data analysis tools. A More ❯

We are looking to recruit an IT Service Desk Team Lead to join our existing service team. The IT Service Desk Team Lead is responsible for supervising and supporting the day-to-day operations of the 1st Line Support team, ensuring the timely and effective resolution of technical issues and service requests. This role … combines hands-on technical expertise with leadership responsibilities, driving the team to deliver excellent customer service and maintain operational efficiency. The Team Lead serves as the first escalation point for complex user issues and works closely with 2nd Line and Infrastructure teams to ensure seamless IT service delivery. KEY RESPONSIBILITIES: Lead, mentor, and support a team … to ensure timely and consistent customer support. Maintain accurate and detailed documentation of all support interactions in the ITSM system. Ensure a customer-centric approach across the support team, promoting professionalism and empathy in all interactions. Gather feedback and identify opportunities to improve the end-user experience. Develop and refine standard operating procedures (SOPs) and user guides to More ❯

EngineeringTeamLeadDistributedSystems/DataPlatforms Location:Manchester(Hybrid) Salary:Upto£75,000+bonus(1520%)+travelallowance&benefits Permanent,Full-time WearerecruitingforanEngineeringTeamLeadtojoinagrowingtechnologybusinessandleadateamworkingonlarge-scaledistributeddataplatforms. Thisisahands-onleadershiprolewhereyoulloverseethedesign,developmentanddeliveryofresilient,high-availabilitysystemsthathandlesignificantdataworkloads.YoullworkacrossarangeoftechnologiesincludingRiak,Cassandra,Couchbase,DynamoDB,Aerospike,RedisandMongoDB. DirectexperiencewithNoSQLdatastoresisabonus,butnotexpected.Werelookingforsomeonewithastrongsoftwareengineeringordataengineeringbackgroundwhohasledteamsthroughdataplatformorbackendengineeringprojects. Youllberesponsiblefordrivingbestpractices,mentoringdevelopersandensuringsmoothdeliveryacrossmultipleprojects.Adeepunderstandingofdistributedsystems,datastorageandscalablearchitectureswillbekey. Keyexperiencerequired: Provenexperienceleadingasoftwareordataengineeringteam Strongunderstandingofdistributedsystemsandscalablearchitectures ExperiencewithoneormoreNoSQLorkey-valuedatastores(e.g.Cassandra,Couchbase More ❯

IT Infrastructure Team Lead Preston £38,897 - £42,081 Up to 10% of annual salary offered for an outstanding candidate An IT infrastructure Team Lead is required for our education client based in Preston. This is a strategic and hands-on leadership role, responsible for the organisation's infrastructure environment. You'll lead the Infrastructure & Systems … sub-team, manage two Infrastructure Engineers, and ensure the delivery of secure, resilient, and future-ready IT services. Key Responsibilities: Lead infrastructure projects, upgrades, and migrations Administer networks, servers, cloud platforms (Microsoft 365, Azure AD) Oversee endpoint management (Intune & JAMF) Maintain and optimise SQL Server environments Support cybersecurity, compliance, and disaster recovery planning Skills: Essential: Degree in IT More ❯

IT Infrastructure Team Lead Preston £38,897 - £42,081 Up to 10% of annual salary offered for an outstanding candidate An IT infrastructure Team Lead is required for our education client based in Preston. This is a strategic and hands-on leadership role, responsible for the organisation's infrastructure environment. You'll lead the Infrastructure & Systems … sub-team, manage two Infrastructure Engineers, and ensure the delivery of secure, resilient, and future-ready IT services. Key Responsibilities: Lead infrastructure projects, upgrades, and migrations Administer networks, servers, cloud platforms (Microsoft 365, Azure AD) Oversee endpoint management (Intune & JAMF) Maintain and optimise SQL Server environments Support cybersecurity, compliance, and disaster recovery planning Skills: Essential: Degree in IT More ❯

SDR Team Lead – Manchester (Hybrid) Are you an experienced SDR looking for your next step? Do you have a hunter mindset and a passion for leading from the front? Are you ready to build, coach, and inspire a sales team within a fast-growing Managed Service Provider? If so, read on — this could be the perfect … opportunity for you. Benefits of the SDR Team Lead Role £30,000–£35,000 base + uncapped commission Hybrid working model (3 days in the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure … to senior leadership, including the Chief Growth Officer Responsibilities of the SDR Team Lead Identify, research, and target new business opportunities within strategic accounts Nurture inbound and marketing-generated leads, converting them into qualified opportunities Engage decision-makers through multi-channel outreach (phone, email, LinkedIn) Build detailed account profiles, uncover client requirements, and position relevant IT solutions Set More ❯

SDR Team Lead – Manchester (Hybrid) Are you an experienced SDR looking for your next step? Do you have a hunter mindset and a passion for leading from the front? Are you ready to build, coach, and inspire a sales team within a fast-growing Managed Service Provider? If so, read on — this could be the perfect … opportunity for you. Benefits of the SDR Team Lead Role £30,000–£35,000 base + uncapped commission Hybrid working model (3 days in the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure … to senior leadership, including the Chief Growth Officer Responsibilities of the SDR Team Lead Identify, research, and target new business opportunities within strategic accounts Nurture inbound and marketing-generated leads, converting them into qualified opportunities Engage decision-makers through multi-channel outreach (phone, email, LinkedIn) Build detailed account profiles, uncover client requirements, and position relevant IT solutions Set More ❯

SDR Team Lead – Manchester (Hybrid) Are you an experienced SDR looking for your next step? Do you have a hunter mindset and a passion for leading from the front? Are you ready to build, coach, and inspire a sales team within a fast-growing Managed Service Provider? If so, read on — this could be the perfect … opportunity for you. Benefits of the SDR Team Lead Role £30,000–£35,000 base + uncapped commission Hybrid working model (3 days in the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure … to senior leadership, including the Chief Growth Officer Responsibilities of the SDR Team Lead Identify, research, and target new business opportunities within strategic accounts Nurture inbound and marketing-generated leads, converting them into qualified opportunities Engage decision-makers through multi-channel outreach (phone, email, LinkedIn) Build detailed account profiles, uncover client requirements, and position relevant IT solutions Set More ❯

Great opportunity for a Dev Team Lead to join a SaaS scale-up in Manchester. Since their inception in 2015 this company has grown from start-up to scale-up, they now employ almost 200 people and have over 50,000 clients using their software around the world. The technology department is made up of product teams responsible … for developing a suite of cloud based, web and mobile apps. Each team is cross-functional and works in a truly agile way, delivering small increments of value to their customers very frequently. This role sits in the team responsible for developing their flagship software platform and as a Dev Team Lead, you'll … be given the opportunity to lead a team that build, test and ship super-fast in an environment where people value engineering best practice, pairing and continuous improvement. Skills: C#, .NET, REST APIs TypeScript, React Azure Cloud - Azure Functions, Logic Apps, Service Bus, CosmosDB TDD, CI/CD, SOLID The money is good too - up to £80k plus More ❯