1 to 1 of 1 Permanent Terminal Services Jobs in the North West

of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees … users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing and … and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms • Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, Terminal Services, backup software, Active Directory and Citrix thin client and locally more »