2 of 2 Permanent Workload Management Jobs in the North West

led environment. Service Delivery & Operations Lead and manage daily operations of a global service desk team Define and track SLAs, drive resolution of complex issues Implement ITIL-aligned service management processes Ensure global time zone support and resource efficiency Automation & Process Optimisation Automate key tasks in Microsoft 365 and Microsoft Entra ID (Azure AD) Drive PowerShell and Logic Apps … mgmt and access control Champion innovation and tool adoption to streamline workflows Team Leadership & Development Mentor and develop a high-performing international team Conduct performance reviews, training plans and workload management Cultivate a proactive, user-focused support culture Stakeholder Engagement Communicate service metrics and initiatives to all levels of the organisation Collaborate with IT Infrastructure, Security and Applications … teams Manage vendors and tools, including Jira Service Management Knowledge Management Build and maintain a robust internal knowledge base Promote best practices in documentation and self-service What you’ll need… 7+ years in IT service desk operations, 3+ years in a leadership role Strong hands-on experience with Microsoft Intune, M365 and Entra ID (Azure AD) Expertise More ❯

/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless work handovers. The … shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for … rota, acting as the escalation point when there are MIs. Any other duties reasonably required by your line manager. Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management More ❯